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Retail Training Manager Jobs (NOW HIRING)

OTB Group

Retail Training Manager, North America

New York, NY · On-site

$18.75 - $23.75/hr

Overview: The Retail Training Manager is responsible for designing, implementing, and delivering impactful retail training strategies that elevate client experience, product knowledge, sales ...

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Retail Training Manager information

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How much do retail training manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for retail training manager in the United States is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Training Manager, and why are they important?

To thrive as a Retail Training Manager, you need expertise in training program development, retail operations, and staff development, often supported by a degree in business or a related field. Familiarity with Learning Management Systems (LMS), presentation software, and training certifications like CPTM or ATD are commonly utilized. Strong communication, leadership, and motivational skills help inspire team members and drive engagement. These skills are vital for ensuring that retail staff are well-equipped, motivated, and aligned with company standards, ultimately enhancing customer experience and sales performance.

What is the difference between Retail Training Manager vs Retail Store Supervisor?

AspectRetail Training ManagerRetail Store Supervisor
Primary FocusDeveloping and implementing training programs for staffOverseeing daily store operations and staff management
Required CredentialsHigh school diploma or equivalent; often a bachelor's degree in business or related fieldHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office or training centersRetail store floor
Industry UsageCommon in retail chains and large storesWidespread across retail stores of all sizes

The Retail Training Manager primarily focuses on staff development and training programs, working often in corporate settings. In contrast, the Retail Store Supervisor manages daily store operations and staff on the retail floor. While both roles require retail experience, the Training Manager emphasizes education and skill development, whereas the Supervisor concentrates on store performance and customer service.

How much do training managers make in the US?

Training managers in the US typically earn a median annual salary of around $65,000 to $85,000, depending on experience, location, and industry. Salaries can vary widely, with some earning over $100,000 in high-demand areas or senior roles, and often require strong communication, leadership, and instructional skills.

What degree is needed to be a training manager?

A retail training manager typically needs a bachelor's degree in business, education, human resources, or a related field. Relevant experience in retail or training, along with strong communication and leadership skills, is also important for this role.

What does a training manager do?

A training manager develops and implements training programs to improve employee skills and knowledge within an organization. They assess training needs, create instructional materials, and evaluate program effectiveness, often using tools like learning management systems. Strong communication, organizational skills, and industry certifications are typically required for this role.

How does a Retail Training Manager typically collaborate with store managers and frontline staff to improve performance?

Retail Training Managers work closely with store managers and frontline employees to identify skill gaps, develop tailored training programs, and ensure consistent execution of company standards. They often conduct on-site training sessions, gather feedback from staff, and adjust training materials based on store-specific needs. Collaboration also involves supporting store managers in onboarding new hires and tracking performance metrics to measure training effectiveness, ensuring that both sales targets and customer service objectives are met.

What are Retail Training Managers?

Retail Training Managers are professionals responsible for developing, implementing, and overseeing training programs for retail staff. They ensure that employees are equipped with the necessary skills and knowledge to provide excellent customer service and meet sales goals. Their duties often include creating training materials, conducting workshops, monitoring employee progress, and staying updated on retail trends. Retail Training Managers play a critical role in improving staff performance and enhancing the overall customer experience within retail environments.
More about Retail Training Manager jobs
What cities are hiring for Retail Training Manager jobs? Cities with the most Retail Training Manager job openings:
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What states have the most Retail Training Manager jobs? States with the most job openings for Retail Training Manager jobs include:
Retail Training Manager jobs near you
Infographic showing various Retail Training Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,714 per year, or $21 per hour.

Retail Training Manager, North America

OTB Group

New York, NY • On-site

$18.75 - $23.75/hr

Full-time

Posted 19 days ago

Job description

Overview:
The Retail Training Manager is responsible for designing, implementing, and delivering impactful retail training strategies that elevate client experience, product knowledge, sales performance, and operational excellence across North America. This role partners closely with Retail Leadership, HR, Visual Merchandising, CRM, and Global Training teams to ensure all learning initiatives align with brand standards, business objectives, and retail growth strategies.
The ideal candidate is a hands-on, people-focused leader with strong coaching capabilities, a passion for luxury retail, and the ability to drive performance through training, development, and continuous learning initiatives.
Responsibilities:
  • Design and execute comprehensive training programs for retail teams, including onboarding, product knowledge, luxury selling ceremonies, clienteling, operational excellence, and brand heritage
  • Develop and deliver learning modules covering luxury customer service, sales techniques, product knowledge, visual merchandising, and brand heritage.
  • Partner with Retail Leadership and Global Training teams to localize and implement corporate training strategies aligned with regional business priorities.
  • Deliver in-store coaching and development programs that enhance sales performance, customer experience, and team effectiveness.
  • Support Store Managers in identifying skill gaps, creating individualized development plans, and fostering a culture of continuous learning and accountability.
  • Conduct regular store visits to assess training effectiveness through observation, performance metrics, mystery shop results, client feedback, and KPI analysis
  • Support store managers in coaching their teams and developing in-store training routines.
  • Lead onboarding and induction experiences for new hires, ensuring successful integration into the brand culture, values, and service standards.
  • Measure training effectiveness using KPIs such as sales performance, mystery shop results, client feedback, and staff retention.
  • Collaborate cross-functionally with HR, Visual Merchandising, CRM, and Operations teams to support retail initiatives, new store openings, and organizational development.
  • Provide regular reporting and insights to leadership teams regarding training impact, business opportunities, and performance improvement initiatives.
  • Monitor and manage training progress through Learning Management Systems (LMS), ensuring completion, documentation, and accessibility of learning materials.
  • Act as a key ambassador of the brand by promoting service excellence, operational consistency, inclusivity, and employee engagement across all retail locations.
  • Promote a culture of accountability to meet or exceed goals related to retail and service sales, client experience, payroll, retail shrink, and omni-channel sales as set by Diesel.
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Address underperforming metrics for stores to drive profitability and achieve goals for these stores. Effectively lead, develop, and support the sales and/or operations of a store to meet and/or exceed sales and profitability targets.
  • Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with goals.
  • Liaise between store staff, leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores.
  • Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Qualifications:
  • 5+ years of experience in retail training, coaching, store management, or multi-unit retail leadership, preferably within luxury or premium retail environments.
  • Strong understanding of luxury retail operations, clienteling techniques, and customer experience standards.
  • Demonstrated ability to influence, coach, and develop teams across multiple locations and levels of the organization.
  • Proven experience developing and delivering successful training programs that drive measurable business results.
  • Strong business acumen with the ability to analyze KPIs, retail performance, and operational metrics to identify opportunities and drive results.
  • Excellent communication, presentation, organizational, and stakeholder management skills.
  • Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
  • Experience building, implementing, and iterating new processes from the ground up.
  • Experience with LMS platforms, Microsoft Office Suite, and digital learning tools.
  • Self-motivated, adaptable, and comfortable working in fast-paced, high-growth environments.
  • Candidates must be available to work in New York City.
  • Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
  • Ability to travel up to 50% across North America.
  • Bachelor's degree preferred. Multilingual capabilities are a plus.
  • Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Salary Range: - $105K - $110K
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