Retail Operations Project Manager Jobs in Springfield, MA

Description & Requirements

Maximus is seeking an experienced Technical Project Manager to lead complex technology initiatives supporting Medicaid systems. This role oversees full lifecycle project delivery, ensuring technical execution, cross‑functional coordination, and adherence to timelines, budgets, and quality standards. The ideal candidate brings strong leadership capabilities and deep Medicaid program experience to drive operational excellence and successful outcomes for Maximus clients.

This is a fully remote position.

Why Join Maximus?
- Competitive Compensation - Bonus opportunities based on performance.
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Responsible for providing management of assigned projects.
• Direct and oversee the design and implementation of infrastructure solutions.
• Interface with IT Resources, Management Teams, and other Business Partners on a regular basis to maintain good client relations and resolve any issues.
• Responsible for schedule and budget while ensuring that all project milestones are delivered according to plan.
• Serve as the central point of contact and primary interface for all project related issues.
• Oversee the full lifecycle development and implementation program as well as technical activities to ensure successful project execution and meeting of requirements.
• Perform all project management functions including; work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development.
• Supervise and manage all staff assigned to the project, assign, and direct their activities.
• Identify and assess new functional capabilities supporting engineering change proposals and additional follow-on work.
• Coaches and reviews the work of lower-level professionals.
• Guide and partner with the team to architect, develop, and implement high‑quality software systems and application solutions.
• Provide strong technical and business leadership to cross-functional development teams, ensuring the team adheres to industry best practices while also fostering a culture of innovation and creative problem‑solving.
• Drive enterprise software architecture and manage the end‑to‑end SDLC, including requirements discovery, feasibility and impact evaluation, system design, development, integration, deployment, and operational support.
• Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to
• the operation.
• Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.
• Conduct analyses and evaluate a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues.
• Serve as a liaison between the development team and Operations for the planning, implementation and maintenance of programs and contractual changes.
• Confidently facilitate internal and client-facing meetings, ensuring clear communication, structure, and effective outcomes
• Develop high quality communications suitable for clients.
• Maintain extensive and comprehensive working knowledge of all assigned programs and projects.
• Skilled in managing shifting and competing priorities with efficiency and sound judgment.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Program Specific Requirements:

• At least 6 years Medicaid program experience
• Experience supporting a Medicaid provider enrollment system
• Experience implementing a Medicaid system
• Leadership skills to collaborate and mentor junior staff
• Experience working with process management tools such as Jira and support ticket triage process
• Strong analytical skills
• Experience in change request management

Program Specific Preferences:

• PMP certified
• Experience writing SQL queries
• Prior experience as a developer

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process including accessing job postings, completing assessments, or participating in interviews please contact People Operations at applicantaccom@maximus.com.

Minimum Salary $100,000.00

Maximum Salary $175,000.00