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Customer Project Manager Jobs in Springfield, MA

EnerSys

Project Manager Service II

Hartford, CT

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher-revenue projects with a total ...

Red Thread

Project Manager

East Hartford, CT

Project Manager ID: 1604 Department: Floor Covering Location: East Hartford, CT Description ... Maintain a direct line of communication to all our customers as it relates to scheduling. * Serve ...

Aston Carter

Project Manager

Enfield, CT

The Customer Service Project Manager plans, coordinates, and executes customer service-focused projects across the organization. This role oversees system enhancements, process improvements ...

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

The Customer Service Project Manager plans, coordinates, and executes customer service-focused projects across the organization. This role oversees system enhancements, process improvements ...

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

Customer Service Project Manager The Customer Service Project Manager plans, coordinates, and executes customer service-focused projects across the organization. This role oversees system ...

Red Thread

Project Manager

East Hartford, CT · On-site

Definition The Project Manager (PM) is the single point of contact for all aspects of assigned ... Maintain a direct line of communication to all our customers as it relates to scheduling. * Serve ...

High Industries

Project Manager

Hartford, CT · On-site

The Project Manager will be responsible for all aspects of sales support and project management for ... Working with customers to resolve any outstanding issues within the scope of the contract.

Arden Building Companies

Project Manager

Holyoke, MA · On-site

Project Manager - Lead our growing Holyoke, MA operations Arden Building Companies is the holding ... Build and maintain relationships with new and existing customers, colleagues, supervisors ...

WM

Client Success- Project Manager (Windsor, CT)

Windsor, CT · On-site

$68K - $78K/yr

Job Summary Concurrently manage defined end-to-end projects for multiple customers that impact all areas of the organization. Primary function is to ensure that projects are completed on time and to ...

New

WM

Client Success- Project Manager (Windsor, CT)

Windsor, CT · On-site

$68K - $78K/yr

Job Summary Concurrently manage defined end-to-end projects for multiple customers that impact all areas of the organization. Primary function is to ensure that projects are completed on time and to ...

New

WM

Client Success- Project Manager (Windsor, CT)

Windsor, CT · On-site

$68K - $78K/yr

Job Summary Concurrently manage defined end-to-end projects for multiple customers that impact all areas of the organization. Primary function is to ensure that projects are completed on time and to ...

New

Consigli Construction

Project Manager

Hartford, CT

$52K - $152K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

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All JobsCustomer Project JobsCustomer Project Manager JobsCustomer Project Manager Jobs in Springfield, MA

Customer Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer project manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

How does a customer project manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What are the key skills and qualifications needed to thrive as a customer project manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

What does a customer project manager do?

A customer project manager oversees the planning, execution, and delivery of projects to meet client requirements. They coordinate teams, manage timelines and budgets, and communicate with clients to ensure satisfaction. Strong organizational, communication, and problem-solving skills are essential in this role.

What are popular job titles related to Customer Project Manager jobs in Springfield, MA?

For Customer Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Project Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Project Manager jobs?

Cities near Springfield, MA with the most Customer Project Manager job openings:

Customer Project Manager jobs near you
Infographic showing various Customer Project Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.

Customer Service - Project Manager

Enfield, CT • On-site

USA Waste and Recycling
See more jobs at USA Waste and Recyclingexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Customer Service Project Manager
USA Waste and Recycling
Position Summary:
The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service-related projects, including system initiatives, departmental improvements, and acquisition integrations. This role ensures projects are delivered on time, within scope, and aligned with customer service operational needs.
The Project Manager serves as the primary project coordination point for Customer Service systems, tools, and acquisition-related initiatives, partnering with CS leaders, IT, Operations, and external stakeholders.
Why USA Waste and Recycling:
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Role and Responsibilities:
Project Planning & Execution
  • Manages customer service projects related to systems, tools, process improvements, and operational initiatives.
  • Develops project plans, timelines, milestones, and deliverables.
  • Tracks project progress, risks, and dependencies, escalating issues as needed.
  • Assists and completes user acceptance testing when needed and maintains a log of defects and enhancements to report on progress.

Acquisitions & Transitions
  • Coordinates customer service-related activities for acquisitions, transitions, and service expansions.
  • Partners with internal teams to ensure systems, workflows, training, and readiness plans are aligned for go-live.
  • Documents transition plans, risks, and post-implementation follow-ups.

Cross-Functional Coordination
  • Serves as the primary point of contact for customer service project coordination across departments.
  • Facilitates project meetings, status updates, and stakeholder communication.
  • Ensures alignment between customer service needs, technical requirements, and operational execution.

Process & Documentation
  • Maintains project documentation, action items, and status reporting.
  • Supports post-implementation reviews and continuous improvement recommendations.
  • Ensures project outcomes align with defined objectives and service standards.

Knowledge, Skills, and Abilities
  • Strong project management and organizational skills
  • Ability to manage multiple initiatives simultaneously
  • Excellent communication and stakeholder coordination skills
  • Strong problem-solving and risk-management capabilities
  • Comfortable working in fast-paced, evolving environments

Requirements
  • High School diploma or equivalent
  • 2-4 years of project coordination or project management experience
  • Experience supporting systems, operational, or contact center projects
  • Familiarity with project management tools and methodologies
  • Waste and recycling industry experience preferred

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects less than 30 pounds rarely.
  • This position requires on-site presence at our Enfield, CT location, and remote work arrangements are unavailable for this role.
  • Local travel

Our Story
USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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