ZipRecruiter

Log In

1

Customer Project Manager Jobs in Springfield, MA

Insurity

Senior Project Manager

Hartford, CT

Drive the delivery of services to the customer, managing customer inquiries and requests as assigned * Manage weekly project meetings and monthly status reporting - including meeting preparations ...

Mersino Dewatering Inc

Project Manager II

Hartford, CT · On-site

$80K - $120K/yr

Act as the primary point of contact for customers, always providing prompt responses to customer inquiries, and communicating with Project Managers from the customer and other contractors on site

Insurity

Senior Project Manager

Hartford, CT

Drive the delivery of services to the customer, managing customer inquiries and requests as assigned * Manage weekly project meetings and monthly status reporting - including meeting preparations ...

Teksky

Be Seen First

Architectural Project Manager

Agawam, MA · On-site

$70K - $90K/yr

Stakeholder Communication and Customer Service * Represent the company in front of customers or suppliers at trade shows or onsite for managing key larger scale projects. * Investigate and resolve ...

Notch Mechanical

Project Manager/Estimator

Hartford, CT · On-site

$80K - $100K/yr

Perform basic sales functions for assigned accounts, such as forecasting, customer service, and ... Manage project contracts, including the issuance of purchase orders, estimating and handling of ...

New

Notch Mechanical

Project Manager/Estimator

Hartford, CT · On-site

$80K - $100K/yr

Perform basic sales functions for assigned accounts, such as forecasting, customer service, and ... Manage project contracts, including the issuance of purchase orders, estimating and handling of ...

Consigli Construction

Senior Project Manager

Hartford, CT · On-site

$176K - $197K/yr

The SPM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The SPM ...

Notch Mechanical

Project Manager/Estimator

Chicopee, MA · On-site

$80K - $100K/yr

Perform basic sales functions for assigned accounts, such as forecasting, customer service, and ... Manage project contracts, including the issuance of purchase orders, estimating and handling of ...

Notch Mechanical

Project Manager/Estimator

Chicopee, MA · On-site

$80K - $100K/yr

Perform basic sales functions for assigned accounts, such as forecasting, customer service, and ... Manage project contracts, including the issuance of purchase orders, estimating and handling of ...

Consigli Construction

Senior Project Manager

Hartford, CT · On-site

$176K - $197K/yr

The SPM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The SPM ...

Consigli Construction

Senior Project Manager

Hartford, CT · On-site

$176K - $197K/yr

The SPM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The SPM ...

Kinsley Group

Technical Project Manager

East Granby, CT · On-site

$125K - $155K/yr

Manage customer expectations and coordinate resolution of billing, invoice, payment, and contract-related discrepancies. * Be responsive and available throughout project execution, startup, and ...

next page

Showing results 1-20

All JobsCustomer Project Manager JobsCustomer Project Manager Jobs in Springfield, MA

Customer Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer project manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

Who earns more, BA or PM?

In the context of job roles, a Project Manager (PM) typically earns more than a Business Analyst (BA) due to higher responsibilities, leadership duties, and often requiring project management certifications like PMP. BAs focus on requirements gathering and analysis, while PMs oversee project execution, budgets, and teams, which generally command higher salaries.

Can I make 100k as a project manager?

Customer Project Managers can earn $100,000 or more annually, especially with experience, certifications like PMP, and managing large or complex projects. Salaries vary by industry, location, and company size, with senior or specialized roles often reaching or exceeding this level. Developing strong leadership, communication skills, and project management tools can help achieve higher compensation.

What does a customer project manager do?

A customer project manager oversees the planning, execution, and delivery of projects to meet client requirements. They coordinate teams, manage timelines and budgets, and communicate with clients to ensure satisfaction. Strong organizational, communication, and problem-solving skills are essential in this role.

How does a Customer Project Manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What is the highest paying job in customer service?

The highest paying roles in customer service are often customer success executives, director-level managers, or specialized roles such as customer experience directors, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of CRM tools and data analysis.

What are the key skills and qualifications needed to thrive as a Customer Project Manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.
What are popular job titles related to Customer Project Manager jobs in Springfield, MA? For Customer Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Project Manager jobs in Springfield, MA look for? The top searched job categories for Customer Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Project Manager jobs? Cities near Springfield, MA with the most Customer Project Manager job openings:
Customer Project Manager jobs near you
Infographic showing various Customer Project Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.
Senior Project Manager

Senior Project Manager

Insurity

Hartford, CT

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

 
Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Recruiters will only reach out from an insurity.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us.   Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.
 
 
Who We Are
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.
 
We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
 
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
 
Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity
 
Insurity’s Next Senior Project Manager
This position will drive the delivery of software and services to insurance customers while reporting to the Enterprise Project Management Office (EPMO) at Insurity. Our Project Managers manage multiple projects through control, coordination, and the reporting of scope, change, cost, risk, and quality across those projects. The successful candidate will have experience managing projects for insurance entities.
 
What Our Project Manager Will Do
  • Run multiple projects simultaneously to support the successful implementation of new applications and systems based on business and customer objectives including:
  • Drive the delivery of services to the customer, managing customer inquiries and requests as assigned
  • Manage weekly project meetings and monthly status reporting – including meeting preparations, scheduling, agenda preparation, content and presenter planning, documenting, and distributing minutes and action items, scheduling any follow-up sessions, etc.
  • Negotiate with first line resource managers for project resources; as well as effectively communicate with Product Engineering and Sales on resourcing
  • Develop strong relationships across the business to ensure the project team is successful
  • Through expertise in industry best practices, tailor the balance of scope, schedule, resources, and quality against the needs of the project and overall business strategy
  • Collaborate and provide mentorship and guidance to peers on project management methodologies
  • Identify and make recommendations for improvement to existing processes and procedures
  • Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
  • Other duties as assigned
 
Who We’re Looking For
Perform the following skills at an advanced level:
  • Analytical and critical thinking
  • Written and oral English communication
  • Time management including work planning, prioritization, and organization
  • Ability to handle multiple priorities or tasks
  • Self-starter and quick learner
  • Detail-oriented
  • Active listener
  • Ability to collaborate and work autonomously
  • Flexible and adaptable
  • Negotiation
  • Team Building
  • Work Breakdown Structure
  • Project Schedule
  • Project Statuses (Team & Exec)
  • Project Estimation and Financials
  • Project Staffing profiles
  • Project Management documentation (scope statement, charter, communication plan, etc.)
Advanced knowledge and experience with:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Visio/or another diagramming tool
  • Resource Allocation / Workflow Tool (2) (examples: Clarity, SAP, PPM, Remedy, Jira, Salesforce, etc.)
  • Project Management and SDLC Methodologies
  • Basic architecture comprehension
Project Experience:
  • Multi-project or workstream focused
    • 5,000 hours
  • Custom/Moderate Complexity Integrations/Conversions; avg. 9 – 18 mos. in duration
  • Average team size 5-10 people, including cross-organization and vendor teams
 Insurance Experience:
  • 2+ years required
  • Bachelor’s degree in related field or equivalent work experience.
  • Travel is 10% - 40%
 
What’s In It For U
 Work Where You Thrive
Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.
 
Take Time When You Need It
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.
 
Benefits That Start on Day One
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you.
 
Living Our Values Every Day
Our core values are more than words on a wall—they guide how we hire, grow, and retain the very best talent.
 
Award-Winning Onboarding
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.
 
Grow Your Career from Within
We believe in promoting from within. In fact, over 25% of our open roles are filled by internal candidates.
 
Mentorship That Matters
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.
 
Insurity Podcasts
Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole. 
 
Keep Learning, Always
Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success.
 
Invest in Your Future—And Your Family’s
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.
 
Earn When You Refer
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.
 
 
We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you.  We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is $83 000 to $160 000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.
 
 
Insurity is proud to be an Equal Opportunity Employer
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization.  We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation.
 
Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
 #LI-Remote