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Customer Project Manager Jobs in Springfield, MA

Senior Project Manager

Hartford, CT · On-site

$176K - $197K/yr

The SPM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The SPM ...

Senior Project Manager

Hartford, CT · On-site

$176K - $197K/yr

The SPM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The SPM ...

Junior Project Manager

Holyoke, MA · On-site

$65K - $75K/yr

Our commitment to operating in the best interest of our customers is matched by our dedication to ... The Junior Project Manager supports the planning, coordination, and execution of projects aligned ...

New

Our commitment to operating in the best interest of our customers is matched by our dedication to ... The Junior Project Manager supports the planning, coordination, and execution of projects aligned ...

New

Electrical Project Manager If you are an Electrical Construction Project Manager with experience ... customer satisfaction standards. What You Need for this Position 5+ years of experience ...

Associate Project Manager

Chicopee, MA · On-site

$53K - $106K/yr

We continue to lead because of our world-class, inclusive workforce that puts the customer at the ... Participates in the management of the daily coordination of projects including preparing and ...

Engineering Project Manager Location: East Hartford, CT Zip Code: 06118 Start Date: ASAP Job Type ... and ASE customers - like component repair & MRO Shops as well as Airlines to ensure timely ...

Engineering Project Manager Location: East Hartford, CT Zip Code: 06118 Start Date: ASAP Job Type ... and ASE customers - like component repair & MRO Shops as well as Airlines to ensure timely ...

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Customer Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer project manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Project Manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.

How does a Customer Project Manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What does a Customer Project Manager do?

A Customer Project Manager oversees projects on behalf of clients to ensure they are completed on time, within budget, and to the customer’s satisfaction. They act as a main point of contact between the customer and the project team, managing communication, setting expectations, and resolving any issues that arise. Their responsibilities often include planning project timelines, coordinating resources, tracking progress, and delivering regular updates to clients. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

What are popular job titles related to Customer Project Manager jobs in Springfield, MA? For Customer Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Project Manager jobs in Springfield, MA look for? The top searched job categories for Customer Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Project Manager jobs? Cities near Springfield, MA with the most Customer Project Manager job openings:
Project Manager II

$75.60K - $122.60K/yr

Other

Medical, Life

Posted just now


Job description

Description


Job Overview Summary 

The Project Manager II will oversee larger and more complex security installation projects, ensuring they are completed on time, within scope, and budget. This role involves advanced project management skills, strategic planning, and client relationship management. 

What you'll be doing (and doing well!):
  • Lead the planning, execution, and delivery of large-scale security installation projects.
  • Develop and manage detailed project plans, including timelines, budgets, and resource allocation.
  • Coordinate with multiple stakeholders, including senior management, clients, and contractors, to ensure project success.
  • Analyze project risks and develop mitigation strategies to address potential issues.
  • Prepare and present comprehensive project reports, including financial status, progress, and key performance metrics.
  • Implement best practices and continuous improvement processes to enhance project outcomes.
  • Manage project changes and scope adjustments, ensuring alignment with client expectations.
  • Perform other job-related duties as assigned.
Responsibilities:
  • Own It: Focus on excellence in everything you do and each interaction you have with all clients
  • Learn: Absorb the training. Make yourself an expert on our portfolio of solutions 
  • Represent: Always understand that you are the face of the company to our customers
  • Diversity: Every project and service call are different so you must enjoy variety in your workday
  • Work as One Team: Work closely with Minuteman's sales, management, and operations teams to best serve our customers
  • Find a way: Turn challenges into opportunities
  • Play To Win.
What we Like about you:
  • A Sense of humor, creativity, and positive attitude
  • Bachelor's degree in Project Management, Engineering, or a related field or equivalent experience
  • 5+ years of experience in project management, with a focus on large or complex projects.
  • Advanced knowledge of project management methodologies and tools.
  • Proven leadership and team management skills.
  • Excellent problem-solving, communication, and negotiation skills.
  • Proficiency in project management software and Microsoft Office Suite.

Qualifications:

  • Project Management Professional (PMP) or similar certification preferred. 
  • Extensive experience in security systems required. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Pay Transparency Statement

The base salary range for this role is $75,600 - $122,600. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits. 


Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.