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Customer Project Manager Jobs in Springfield, MA

Maximus

Technical Project Manager

Springfield, MA · Remote

Design and implement process improvements that enhance customer service and optimize business ... projects. * Skilled in managing shifting and competing priorities with efficiency and sound ...

Maximus

Technical Project Manager

Hartford, CT · Remote

Design and implement process improvements that enhance customer service and optimize business ... projects. * Skilled in managing shifting and competing priorities with efficiency and sound ...

New

Waste Management

Manager I, Project

Windsor, CT

$95.70K - $140.29K/yr

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets ... Partner with stakeholders to define, refine, and manage project scope, schedule, and budget ...

24 Hour Flood Pros

Mitigation Project Manager

Hartford, CT · On-site

$50K - $60K/yr

Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle. * Manage projects from start to finish, ensuring timelines, budgets, and quality ...

Waste Management

Manager I, Project

Windsor, CT · On-site

$95.70K - $140.29K/yr

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets ... Partner with stakeholders to define, refine, and manage project scope, schedule, and budget ...

Waste Management

Manager I, Project

Windsor, CT

$95.70K - $140.29K/yr

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets ... Partner with stakeholders to define, refine, and manage project scope, schedule, and budget ...

Waste Management

Manager I, Project

Windsor, CT · On-site

$95.70K - $140.29K/yr

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets ... Partner with stakeholders to define, refine, and manage project scope, schedule, and budget ...

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Customer Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer project manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Project Manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.

How does a Customer Project Manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What does a Customer Project Manager do?

A Customer Project Manager oversees projects on behalf of clients to ensure they are completed on time, within budget, and to the customer’s satisfaction. They act as a main point of contact between the customer and the project team, managing communication, setting expectations, and resolving any issues that arise. Their responsibilities often include planning project timelines, coordinating resources, tracking progress, and delivering regular updates to clients. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

What are popular job titles related to Customer Project Manager jobs in Springfield, MA? For Customer Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Project Manager jobs in Springfield, MA look for? The top searched job categories for Customer Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Project Manager jobs? Cities near Springfield, MA with the most Customer Project Manager job openings:
Customer Project Manager jobs near you

Mitigation Project Manager

24 Hour Flood Pros LLC

Springfield, MA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
About Us
We are a fast-growing disaster mitigation company providing 24/7 emergency response for water, fire, mold, and environmental losses. Our teams work quickly, professionally, and with compassion to help homeowners and businesses recover from unexpected property damage. As we expand nationwide, we seek strong leaders who can manage teams, maintain high service standards, and drive operational excellence.
Position Summary
The Mitigation Project Manager oversees emergency mitigation projects from initial assessment through completion. This leadership role includes scoping water/fire/mold losses, directing technicians, managing workflow and documentation, communicating with customers and insurance partners, and ensuring safety and quality standards are met. The ideal candidate brings a strong mitigation background, the ability to lead teams, and the operational mindset to drive efficiency and customer satisfaction.
Key Responsibilities
  • Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites.
  • Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps.
  • Create accurate scopes, estimates, and job plans using company software and industry standards.
  • Lead, mentor, and support technicians to ensure high performance and exceptional customer service.
  • Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle.
  • Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
  • Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.).
  • Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification.
  • Review and approve all documentation including technician notes, photos, moisture logs, and job summaries.
  • Monitor key performance indicators (KPIs) and contribute to operational improvements.
  • Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency.
  • Participate in on-call rotations, including nights and weekends, for emergency loss response.
Qualifications
  • 3-5 years of experience in mitigation, restoration, or a related field.
  • Leadership or crew management experience required.
  • IICRC certifications (WRT required; FSRT, ASD, AMRT preferred).
  • Strong communication and customer service skills.
  • Ability to read scopes, create estimates, and manage job budgets.
  • Knowledge of industry standards, safety protocols, and regulatory compliance.
  • Valid driver's license with an acceptable driving record.
  • Ability to work in a fast-paced, emergency-response environment with on-call requirements.
  • Strong problem-solving abilities, attention to detail, and a proactive mindset.
Physical Requirements
  • Ability to lift 50-75 lbs. and move equipment as needed.
  • Ability to stand, walk, bend, kneel, and work in attics/crawlspaces for extended periods.
  • Work may involve exposure to heat, cold, rain, and various job-site conditions.
  • Manual dexterity required for equipment handling and moisture reading tools.
  • Strong attention to detail for inspections, documentation, and job verification.
  • Clear communication skills for team direction and customer updates.
Benefits
  • Medical, Dental, and Vision Insurance
  • Paid Time Off & Paid Holidays
  • Overtime opportunities
  • Leadership and certification training
  • Advancement opportunities within a fast-growing organization
Equal Employment Opportunity (EEO)
We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any protected characteristic under federal, state, or local law.
Americans with Disabilities Act (ADA)
This position involves physical work, lifting, bending, and working in varied environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Salary Description
$50,000-$60,000

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