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Retail Operations Project Manager Jobs in Springfield, MA

CBRE

Project Manager

Hartford, CT · On-site

As a Project Manager you will be responsible for providing consulting services to an assigned ... Impact a range of customer, operational, project, or service activities within own team and other ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

Nouria

Retail Operations Team Member

Springfield, MA · On-site

$17/hr

Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving ... GENERAL SUMMARY The Assistant Store Manager is responsible for assisting the Store Manager in ...

PetSmart

Retail Operations Lead

Westfield, MA

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Westfield, MA

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Westfield, MA

$17.75 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart Careers

Retail Operations Lead

Westfield, MA

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart Careers

Retail Operations Lead

Westfield, MA

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

MA · On-site

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

Presidio

Senior Project Manager

Glastonbury, CT · Remote

... Services, Retail, Technology, and Energy industries. * The Senior Project Manager will deliver professional service projects in the Cloud Infrastructure and DevOps spaces, requiring a deep ...

CBRE

Sr. Project Manager

East Hartford, CT · On-site

This position is part of CBRE's Project Management function and is responsible for managing ... Impact the achievement of customer, operational, project, or service objectives across multi ...

Presidio

Senior Project Manager

Glastonbury, CT · On-site +1

... Services, Retail, Technology, and Energy industries. * The Senior Project Manager will deliver professional service projects in the Cloud Infrastructure and DevOps spaces, requiring a deep ...

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

This role oversees system enhancements, process improvements, operational initiatives, and ... Manage projects related to customer service systems, tools, workflows, and operational improvements ...

Aston Carter

Project Manager

Enfield, CT

This role oversees system enhancements, process improvements, operational initiatives, and ... Manage projects related to customer service systems, tools, workflows, and operational improvements ...

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Retail Operations Project Manager information

See Springfield, MA salary details

$34.9K

$90.5K

$155K

How much do retail operations project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for retail operations project manager in Springfield, MA is $90,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a retail operations project manager?

Retail Operations Project Managers are professionals responsible for overseeing and coordinating projects that improve the efficiency and effectiveness of retail operations. They manage initiatives such as store openings, process improvements, technology implementations, and inventory optimization. Their role involves collaborating with cross-functional teams, setting project timelines, allocating resources, and ensuring projects are completed on schedule and within budget. They play a crucial role in driving operational excellence and enhancing the customer experience in the retail environment.

What are some typical challenges a retail operations project manager may encounter when implementing new processes across multiple store locations?

A Retail Operations Project Manager often faces challenges such as coordinating communication across diverse store teams, ensuring consistent adoption of new processes, and managing tight deadlines while minimizing disruption to daily operations. Balancing the unique needs of each location with standardized company goals can also be complex. Effective project managers proactively address these issues through clear planning, regular training sessions, and by fostering strong relationships between corporate, regional, and store-level staff.

What are the key skills and qualifications needed to thrive as a retail operations project manager, and why are they important?

To thrive as a Retail Operations Project Manager, you need expertise in project management, retail operations, and analytical problem-solving, usually supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana or Microsoft Project), POS systems, and advanced Excel skills is typically required. Strong communication, leadership, and organizational skills help you manage cross-functional teams and drive project success. These competencies ensure efficient rollout of retail initiatives, alignment with business objectives, and consistent operational improvements across store locations.

What is the difference between Retail Operations Project Manager vs Retail Store Manager?

AspectRetail Operations Project ManagerRetail Store Manager
Primary FocusOverseeing retail projects, process improvements, and operational initiativesManaging daily store operations and staff
Required SkillsProject management, process optimization, cross-functional coordinationCustomer service, team leadership, sales management
Work EnvironmentCorporate offices, project sites, retail chainsRetail store floor, customer interactions
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but retail management certifications are common

The Retail Operations Project Manager focuses on implementing projects and improving retail processes across multiple locations, often working in corporate settings. In contrast, the Retail Store Manager handles daily store operations and staff management. Both roles require strong organizational skills, but their scope and responsibilities differ significantly.

What are popular job titles related to Retail Operations Project Manager jobs in Springfield, MA?

For Retail Operations Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Retail Operations Project Manager jobs in Springfield, MA look for?

The top searched job categories for Retail Operations Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Retail Operations Project Manager jobs?

Cities near Springfield, MA with the most Retail Operations Project Manager job openings:

Retail Operations Project Manager jobs near you

Head of Operations PMO

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site

Full-time

Posted 22 days ago

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

193rd of 308 rated insurance

Job description

The Team
Shared Services & Enablement Operations was established to drive alignment and effectiveness of non-production functions that support advisors, field partners, customers, and service associates-enhancing the overall performance of the Operations organization.
You and your peers make up a high performing team of project delivery leaders and associates inclusive of Project Managers, Product Owners, Readiness resources, and Portfolio Management experts. This collaborative team is driving significant transformational efforts across and beyond Operations.
The Impact:
The Head of Operations Project Management Office (OPMO) will:
  • Oversee and maintain the OPMO, ensuring projects support the organization's strategic goals through consistent and high-quality execution.
  • Lead and mentor a centralized team of project management managers and associates, including onshore and offshore resources and vendors.
  • Translate prioritized work into executable delivery plans, ensuring clear sequencing, coordination and accountability.
  • Partner with Operations leadership, external partners, and cross-functional departments to prioritize initiatives, align project requirements, and support strategic execution.
  • Conduct strategic reviews of project plans, particularly for high-complexity projects and key lifecycle tollgates.
  • Manage KPIs and performance metrics to monitor delivery, identify improvement opportunities, drive accountability, and ensure projected ROI is met or exceeded.
  • Proactively identify delivery risks and execution gaps, mobilizing teams to resolve or escalate as needed.
  • Oversee and balance project delivery resource allocation across programs, projects, and business priorities.
  • Ensure consistent use of delivery standards, methodologies, and artifacts, including stage gates, status reporting and risk/issue management.
  • Drive continuous improvement through lessons learned, delivery insights and evolving best practices.
  • Manage relationships with internal and external business and technology partners, serving as a liaison to senior leadership and supporting escalations as needed.
  • Maintain strong relationships with peer groups: Product Owner, Portfolio Management, Project Readiness, and other Project Management leaders to improve delivery and execution through shared best practices and aligned workflows.
  • Build a project delivery career path that includes entry-level roles, onshore and offshore resources, and vendor partners.
  • Identify competency gaps and develop training programs, tools, and structures that build functional expertise and support enterprise enablement.
  • Coach teams on project delivery methodologies to strengthen measurement, accountability, and continuous learning.
  • Mobilize the organization to implement initiatives, manage changing priorities, and coordinate effectively between project managers and readiness consultants.

The Minimum Qualifications:
  • Bachelor's degree
  • 8+ years of experience within Project/Program Management with 3+ years leading large teams.
  • Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, including influencing senior stakeholders without direct authority
  • Proven ability to navigate ambiguity and influence outcomes
  • Drives continuous improvement and efficiencies
  • Build support and momentum to move ideas through implementation
  • Experience creating a dynamic operating environment where people are inspired, encouraged, and motivated to succeed together
  • Proven impact as a thought leader, strategic thinker and problem solver.
  • Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning.
  • Proficiency with project management software, including Microsoft Project, Smartsheet, and Jira, and dashboarding or visualization tools such as MicroStrategy, Tableau, or Power BI

The Ideal Qualifications:
  • 10+ years of experience leading and managing large-scale, cross-functional projects within wealth management and/or insurance industries
  • Project Management Professional certification or equivalent
  • Agile and Waterfall project management experience

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused.

#LI-MC1
Salary Range:
$176,400-$231,500
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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