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Retail Customer Service Representative Jobs in Florida

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Retail Customer Service Representative information

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How much do retail customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for retail customer service representative in Florida is $12.86, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $14.38 per hour, depending on experience, location, and employer.

What does a retail customer service representative do?

A Retail Customer Service Representative assists customers in retail environments by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They may also restock shelves, resolve customer complaints, and provide information about products and promotions. Their primary goal is to ensure customer satisfaction and support the overall operations of the store.

What are the key skills and qualifications needed to thrive as a retail customer service representative, and why are they important?

To thrive as a Retail Customer Service Representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is often required. Excellent communication, patience, and conflict resolution skills help you stand out when assisting diverse customers. These skills ensure efficient transactions, positive customer experiences, and contribute to the overall success of the retail environment.

What are some common challenges retail customer service representatives face, and how can they effectively handle them?

Retail Customer Service Representatives often encounter challenges such as dealing with difficult customers, managing high volumes of inquiries during busy periods, and resolving issues quickly while maintaining a positive attitude. Effective communication, patience, and strong problem-solving skills are essential for handling these situations. Many employers provide training and support, encouraging teamwork and sharing best practices among colleagues to help representatives succeed and grow in their roles.

What is the difference between Retail Customer Service Representative vs Cashier?

AspectRetail Customer Service RepresentativeCashier
Primary RoleAssist customers, handle inquiries, resolve issues, promote productsProcess transactions, handle payments, issue receipts
Required SkillsCustomer service, communication, problem-solvingBasic math, attention to detail, cash handling
Work EnvironmentSales floor, customer-facing, often in retail storesCheckout counters, retail stores, supermarkets
Common CertificationsNone typically required, but customer service training helpfulCash handling certification optional

While both roles are essential in retail, a Retail Customer Service Representative focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the point of sale. The roles often overlap but serve different functions within the retail environment.

How to get hired as a retail customer service representative?

To get hired as a retail customer service representative, candidates should have strong communication skills, a friendly attitude, and basic computer proficiency. Relevant experience in customer service or sales can improve chances, and many employers require a high school diploma or equivalent. Preparing a tailored resume and demonstrating reliability during interviews are also important steps.

What is the role of retail customer service representatives in retail?

Retail customer service representatives assist customers by answering questions, processing transactions, and resolving issues to ensure a positive shopping experience. They often handle returns, provide product information, and maintain store cleanliness, using point-of-sale systems and communication skills to support store operations.

What are the most commonly searched types of Retail Customer Service Representative jobs in Florida?

The most popular types of Retail Customer Service Representative jobs in Florida are:

What are popular job titles related to Retail Customer Service Representative jobs in Florida?

For Retail Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retail Customer Service Representative jobs in Florida look for?

The top searched job categories for Retail Customer Service Representative jobs in Florida are:

What cities in Florida are hiring for Retail Customer Service Representative jobs?

Cities in Florida with the most Retail Customer Service Representative job openings:

What are popular job titles related to Retail Customer Service Representative jobs in FL?

For Retail Customer Service Representative jobs in FL, the most frequently searched job titles are:

Retail Customer Service Representative jobs near you
Infographic showing various Retail Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $26,759 per year, or $12.9 per hour.

Customer Service Representative

Ashley Global Retail, LLC

Sarasota, FL • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley:
The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.
WhatYou'llDo
  • Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.

  • Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.

  • Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.

  • Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.

  • Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.

  • Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.

  • Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.

  • Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.

  • Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.

  • Complete any additional tasks as assigned by management

What You Bring
  • Legally authorized to work in the US.

  • At least 18 years old

  • High school diploma or equivalent

  • Knowledgeable Microsoft Office Suite and system transactions

  • 1 year of customer service, office, and/or administrative experience, preferred

  • Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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