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Retail Banking Operations Jobs (NOW HIRING)

CCBank

Retail Banking Manager

Salem, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... branch operations as needed. * Develop and maintain a strong network of referral sources and ...

CCBank

Retail Banking Manager

Salem, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... branch operations as needed. * Develop and maintain a strong network of referral sources and ...

SECURITY FIRST BANK

Deposit Operations Supervisor

Rapid City, SD · On-site

$65K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview We are seeking an experienced and detail-oriented Deposit Operations Supervisor to oversee daily deposit operations and provide operational support to retail banking teams across ...

Accenture

Retail Banking Manager

Miami, FL · On-site

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Minneapolis, MN · On-site

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Austin, TX · On-site

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Raleigh, NC

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Albany, NY

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Denver, CO · On-site

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Ocean Bank

Personal Banking Officer

Orlando, FL

Associate's degree in Business (Finance or Accounting). * 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations. Combination of ...

New

CCBank

Retail Banking Manager

Spanish Fork, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... branch operations as needed. * Develop and maintain a strong network of referral sources and ...

CCBank

Retail Banking Manager

Spanish Fork, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... branch operations as needed. * Develop and maintain a strong network of referral sources and ...

Accenture

Retail Banking Manager

Tampa, FL

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

Accenture

Retail Banking Manager

Dallas, TX · On-site

$94K - $293K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client engagements that combine business strategy, technology enablement, and operational ... Design and implement data-enabled operating models for retail banking * Apply automation and AI to ...

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All JobsFinance and Insurance JobsBank JobsTeller JobsRetail Banking Operations Jobs

Retail Banking Operations information

See salary details

$24.5K

$63.1K

$112K

How much do retail banking operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for retail banking operations in the United States is $63,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What is retail banking operations?

Retail banking operations refer to the day-to-day processes and activities that support the delivery of banking products and services to individual customers, such as savings accounts, loans, checking accounts, and payment services. These operations include tasks like account opening and maintenance, transaction processing, customer service, compliance checks, and risk management. The goal is to ensure that banking services are provided efficiently, securely, and in accordance with regulatory requirements, while also delivering a positive customer experience.

What are the key skills and qualifications needed to thrive in retail banking operations?

To thrive in Retail Banking Operations, you need strong analytical abilities, attention to detail, and a solid understanding of banking regulations and financial products, often supported by a degree in finance or business administration. Familiarity with core banking systems, transaction processing software, and risk management tools is essential. Excellent customer service, teamwork, and problem-solving skills help build trust and ensure smooth operations. These skills are crucial for maintaining operational accuracy, regulatory compliance, and delivering high-quality service to banking clients.

What are some common challenges faced in retail banking operations, and how can new team members effectively address them?

Retail Banking Operations professionals often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and maintaining data accuracy. New team members can address these by developing strong attention to detail, staying updated on banking policies, and utilizing available training resources. Proactive communication and collaboration with colleagues in other departments, such as compliance and customer service, are also crucial for resolving issues efficiently. Adapting to evolving technologies and process changes will further help new hires succeed in this dynamic environment.

What is the difference between Retail Banking Operations vs Customer Service Representative in the banking industry?

AspectRetail Banking OperationsCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; customer service training often provided
Work EnvironmentBank branches, back-office, processing centersBank branches, call centers, online support
Employer & Industry UsageFinancial institutions, retail banksFinancial institutions, retail banks
Common Search & ComparisonFocuses on operational processes, compliance, and transaction handlingFocuses on customer interaction, inquiries, and issue resolution

Retail Banking Operations involves managing banking processes, compliance, and transaction processing within financial institutions. Customer Service Representatives primarily handle customer inquiries, support, and service issues. While both roles are essential in banking, they differ in responsibilities, work environment, and skill requirements.

More about Retail Banking Operations jobs

What states have the most Retail Banking Operations jobs?

States with the most job openings for Retail Banking Operations jobs include:

What job categories do people searching Retail Banking Operations jobs look for?

The top searched job categories for Retail Banking Operations jobs are:

Retail Banking Operations jobs near you
Infographic showing various Retail Banking Operations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,132 per year, or $30.4 per hour.

RETAIL BANKING ASST

Pinnacle Bank/Bank of Colorado

Benkelman, NE • On-site

Full-time

Re-posted 22 days ago

Job description

Description
GENERAL SUMMARY:
Provides quality service by assisting customers accurately and efficiently and develops long term customer relationships.  May oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained.  
Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with account problems and questions.  May performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.   May take consumer loan applications and pay assist with the processing of the loan.
 
RESPONSIBILITIES AND DUTIES:
  1. Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties. Prepares holds on deposits.  Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
  2. Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.  
  3. May be responsible for opening and closing individual and commercial deposit accounts.  Must obtain appropriate BSA information and business documents for account opening.  Prepares all paperwork and assists the customer in signing the documents.  May be responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products
  4. Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
  5. May performs various customer service duties:
    • Answering phone calls and assisting walk-in customers
    • Initiating customer research
    • Processing check orders
    • Closing accounts
    • Processing customer account printouts
    • Sorting daily mail
    • Assisting with NSF, Non-post, and collections
    • Assisting customer with Safe Deposit Boxes
    • Deposit verification for credit purposes
  6. May take consumer loan applications. 
  7.  May assist with teller line scheduling and support. 
  8. Performs other related duties as assigned by management. 
  9. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.) 
 
KNOWLEDGE, SKILL, AND ABILITIES:
  • Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
  • Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
  • Skill in communicating with clients and co-workers in courteous and professional manner.  
  • Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
  • Skills in effectively listening to customers and making appropriate referrals.
  • Ability to maintain a high level of confidentiality.
  • Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
  • Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
  • Ability to demonstrate accuracy and efficiency in a fast-paced environment.
  • Ability to function as a team player.
  • Ability to perform any other duties/projects as assigned by management.
 
EDUCATION AND EXPERIENCE:
  • High school graduate or equivalent.  
  • A minimum of 24 months of prior banking experience is generally expected.
  • Cash handling and customer contact experience preferred.
 
 PHYSICAL REQUIREMENTS:

Seeing:   75-100%  
Must be able to greet customers, read documents, use computer
 
Hearing:  75-100%:
Must be able to communicate with customers and co-workers
 
Standing/Walking:  75-100%
Must be able to visit customer
                                                                        
Climbing/Stooping/Kneeling:  50-74%
 
Lifting/Pulling/Pushing:  25-49%
Must be able to lift bags of coin
 
Fingering/ Grasping/Feeling:  75-100%
Must be able to use computer, write
 
 
PHYSICAL DIMENSIONS:
Medium Work:  Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  
 
NOTE:  The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.

More detailsMonday through Friday 8 am to 5 pm