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Retail Banking Operations Jobs (NOW HIRING)

Ocean Bank

Retail Banking Representative

Miami Lakes, FL · On-site

$13.75 - $18/hr

Overview The Retail Banking Representative (Miami Lakes) is responsible for opening new accounts ... Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments ...

Ocean Bank

Retail Banking Representative

Miami, FL · On-site

$14.50 - $19.25/hr

Overview The Retail Banking Representative (Mobile Dade Branches) is responsible for opening new ... Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments ...

Branson Bank

Retail Operations Associate

Branson, MO · On-site

As a Branson Bank associate, you are part of a team of respected, experienced professionals ... Purpose of the Role Branson Bank exists to help our neighbors prosper--and the Retail Operations ...

Branson Bank

Retail Operations Associate

Branson, MO · On-site

Our Bank, Our HomeAt Branson Bank, we go BIG. Big on family, community, and culture. As a Branson ... Purpose of the RoleBranson Bank exists to help our neighbors prosper--and the Retail Operations ...

Branson Bank

Retail Operations Associate

Branson, MO · On-site

As a Branson Bank associate, you are part of a team of respected, experienced professionals ... Purpose of the Role Branson Bank exists to help our neighbors prosper-and the Retail Operations ...

MRINetwork Jobs

Director of Retail Banking

Linden, PA · On-site

Director of Retail Banking A well-established, community-focused financial institution is creating ... Establish greater consistency in branch operations, service standards, and customer experience.

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Retail Banking Operations information

See salary details

$24.5K

$63.1K

$112K

How much do retail banking operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for retail banking operations in the United States is $63,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What is retail banking operations?

Retail banking operations refer to the day-to-day processes and activities that support the delivery of banking products and services to individual customers, such as savings accounts, loans, checking accounts, and payment services. These operations include tasks like account opening and maintenance, transaction processing, customer service, compliance checks, and risk management. The goal is to ensure that banking services are provided efficiently, securely, and in accordance with regulatory requirements, while also delivering a positive customer experience.

What are the key skills and qualifications needed to thrive in retail banking operations?

To thrive in Retail Banking Operations, you need strong analytical abilities, attention to detail, and a solid understanding of banking regulations and financial products, often supported by a degree in finance or business administration. Familiarity with core banking systems, transaction processing software, and risk management tools is essential. Excellent customer service, teamwork, and problem-solving skills help build trust and ensure smooth operations. These skills are crucial for maintaining operational accuracy, regulatory compliance, and delivering high-quality service to banking clients.

What are some common challenges faced in retail banking operations, and how can new team members effectively address them?

Retail Banking Operations professionals often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and maintaining data accuracy. New team members can address these by developing strong attention to detail, staying updated on banking policies, and utilizing available training resources. Proactive communication and collaboration with colleagues in other departments, such as compliance and customer service, are also crucial for resolving issues efficiently. Adapting to evolving technologies and process changes will further help new hires succeed in this dynamic environment.

What is the difference between Retail Banking Operations vs Customer Service Representative in the banking industry?

AspectRetail Banking OperationsCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; customer service training often provided
Work EnvironmentBank branches, back-office, processing centersBank branches, call centers, online support
Employer & Industry UsageFinancial institutions, retail banksFinancial institutions, retail banks
Common Search & ComparisonFocuses on operational processes, compliance, and transaction handlingFocuses on customer interaction, inquiries, and issue resolution

Retail Banking Operations involves managing banking processes, compliance, and transaction processing within financial institutions. Customer Service Representatives primarily handle customer inquiries, support, and service issues. While both roles are essential in banking, they differ in responsibilities, work environment, and skill requirements.

More about Retail Banking Operations jobs

What states have the most Retail Banking Operations jobs?

States with the most job openings for Retail Banking Operations jobs include:

What job categories do people searching Retail Banking Operations jobs look for?

The top searched job categories for Retail Banking Operations jobs are:

Retail Banking Operations jobs near you
Infographic showing various Retail Banking Operations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,132 per year, or $30.4 per hour.

Retail Banking Representative

Ocean Bank

Miami Lakes, FL • On-site

$13.75 - $18/hr

Full-time

Re-posted 14 days ago

Job description

Overview
The Retail Banking Representative (Miami Lakes) is responsible for opening new accounts, personal and business; ensuring the proper documentation for new accounts has been gathered and properly documented, and cross sells banks products/services.
Responsibilities
Inputs data and documents KYC (Know Your Customer). Assists branch personnel and customers with any account related inquiry. Provides quality customer service on a personal basis to customers in person, e-mail and by phone. As well as providing customer service to the internal departments of the bank. Also, performs as a Teller when needed. Processes teller transactions at the teller line; performs all teller paying and receiving functions for commercial and personal accounts, including services such as deposits, Cashier's Checks, Money Orders, and Cash Advances, gathers CTR information for transactions that exceed the established threshold and balances the cash drawer.
Qualifications
  • High school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash and one (1) year of banking experience required. New Accounts experience preferred. Must possess the ability to deal with customers in a pleasant and effective manner.
  • Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
  • Must possess good verbal and written communication skills, interpersonal, and organizational skills.
  • Must possess good computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).

Job Posting Locations
In this role you can work onsite from Miami Lakes, Florida, United States

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