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Retail Banking Manager Jobs in Riverside, CA (NOW HIRING)

Cathay Bank

AVP, Retail Relationship Manager

Irvine, CA · On-site

$94K - $108K/yr

At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success ... Each Retail Relationship Manager has assigned annual deposit, loan, fee income, new account ...

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All JobsRetail Banking JobsRetail Banking Manager JobsRetail Banking Manager Jobs in Riverside, CA

Retail Banking Manager information

See Riverside, CA salary details

$39.1K

$65.4K

$78.2K

How much do retail banking manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for retail banking manager in Riverside, CA is $65,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a retail banking manager do?

A Retail Banking Manager oversees the daily operations of a bank branch or multiple branches, ensuring excellent customer service, effective sales of banking products, and compliance with regulations. They are responsible for leading and training staff, managing budgets, and achieving sales targets. Retail Banking Managers also handle customer inquiries and resolve issues, working to improve the overall banking experience for clients. Their role is crucial in fostering client relationships and driving the branch's financial success.

What are the key skills and qualifications needed to thrive as a retail banking manager?

To thrive as a Retail Banking Manager, you need a solid background in finance, sales, and customer service, often backed by a degree in business or finance and relevant banking experience. Familiarity with banking software, CRM systems, and regulatory compliance (such as AML/KYC certifications) is typically required. Strong leadership, problem-solving, and interpersonal skills allow you to motivate teams and build lasting client relationships. These capabilities are crucial for achieving branch targets, ensuring regulatory adherence, and delivering excellent customer experiences.

What are the main challenges retail banking managers face in balancing customer service and achieving sales targets?

Retail Banking Managers often need to strike a balance between providing exceptional customer service and meeting ambitious sales targets for banking products. This can be challenging as it requires motivating staff to remain customer-focused while also driving performance to achieve branch goals. Managers typically handle this by fostering a team environment focused on consultative selling, ongoing staff training, and setting clear, achievable targets. Strong communication and leadership skills are essential for navigating these challenges and ensuring both customer satisfaction and business growth.

What is the difference between Retail Banking Manager vs Customer Service Representative?

AspectRetail Banking ManagerCustomer Service Representative
Required CredentialsHigh school diploma, bachelor's degree often preferred, banking certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentBranch management, team leadership, strategic planningCustomer service counters, call centers, branch floors
Employer & Industry UsageCommercial banks, retail banking branchesRetail banks, credit unions, financial institutions
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer interaction, service skills, entry-level roles

The Retail Banking Manager oversees branch operations, manages staff, and develops banking services, requiring leadership skills and relevant certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less formal education. While both roles are essential in retail banking, the manager has a broader strategic and supervisory role, whereas the representative handles day-to-day customer interactions.

Do retail banking managers get paid a lot?

Retail banking managers typically earn a competitive salary that varies based on experience, location, and the size of the bank. According to industry data, the median annual salary ranges from $60,000 to $120,000, with higher earnings possible in larger institutions or metropolitan areas. They often receive bonuses and benefits, and strong leadership and customer service skills can influence compensation.

How hard is it to get into retail banking?

Getting into a retail banking manager role typically requires a combination of relevant experience in banking or finance, strong customer service skills, and often a bachelor's degree in finance, business, or a related field. Employers may also prefer candidates with leadership abilities and knowledge of banking regulations, with some positions requiring professional certifications such as the Series 6 or 63 licenses. Entry can be competitive, but gaining experience in banking roles and developing key skills can improve chances of entry.

What are the most commonly searched types of Retail Banking jobs in Riverside, CA?

The most popular types of Retail Banking jobs in Riverside, CA are:

What are popular job titles related to Retail Banking Manager jobs in Riverside, CA?

For Retail Banking Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Retail Banking Manager jobs in Riverside, CA look for?

The top searched job categories for Retail Banking Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Retail Banking Manager jobs?

Cities near Riverside, CA with the most Retail Banking Manager job openings:

Retail Banking Manager jobs near you
Infographic showing various Retail Banking Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,416 per year, or $31.4 per hour.

Commercial Relationship Manager

Irvine, CA • On-site

CommunityAmerica Credit Union
501 - 1,000 employees
Learn more about CommunityAmerica Credit Unionexternal

Full-time

Posted 23 days ago

CommunityAmerica Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Commercial Relationship Manager is responsible for cultivating relationships with potential members that translate into new business while maintaining and growing existing relationships with business members. Connects members to community resources that can provide needed education and advice enabling members to expand their business potential. Manages risk within the portfolio while leading the process for full engagement with the Business and Owners.  Ensures that products and services are delivered in compliance with all applicable state and federal regulations. This position places an emphasis on serving small businesses, including supporting SBA products and related resources.


  • Drive achievement of commercial lending and other commercial product sales through internal referrals, and additionally through business development activities with current and prospective business members.
  • Build and manage a portfolio of commercial loans and relationships.
  • Interpret and analyze the creditworthiness of commercial loans and work with a Credit Analyst in preparing a credit memorandum for presentation and approval.
  • Consult with existing business members to identify needs, propose solutions to help meet those needs and identify other opportunities that may exist.
  • Work closely with Treasury Sales to fully bank business members, providing them with tools to manage their cash flow through Treasury products and services.
  • Work closely with Retail Banking to enhance the member experience through fully onboarding business owners, employees, and those who make their business successful through the At Work program.
  • Promote and cross-sell a full range of products and services to achieve the goal of highly engaged members.
  • Provide education and advice to members regarding financial products, connecting them with community resources to help build upon their business plans and strategies.
  • Make lending recommendations and prepare applicable lending packages in collaboration with credit analysts and in accordance with policy and state/federal regulations.
  • Conduct annual reviews of the existing loan portfolio to ensure safety and soundness of the loans.
  • Maintain a strong knowledge of SBA lending, with an ability to navigate the various resources.

Education and Experience Requirements:

  • Two (2) to Three (3) years business lending, with up to two (0-2) years in a sales capacity
  • Experience with and knowledge of Commercial & Industrial loans.
  • Experience with and knowledge of Commercial Real Estate.
  • Bachelor’s Degree in Business or Finance. Significant direct experience or certifications may be considered in lieu of college degree.
  • Completion of Graduate School of Banking programs, Risk Management Association (RMA) coursework specific to commercial lending, National Association of Government Guaranteed Lenders (NAGGL) SBA Certifications, and/or other business lending programs is desirable

 Required Knowledge, Skills and Abilities:

  • Ability to learn business development techniques with a commitment to developing a strong community presence and team sales approach.
  • Ability to communicate effectively in writing and orally.
  • Ability to effectively work as part of a team.
  • Extensive knowledge of small business and commercial banking products, specifically loans, deposits, and treasury management.
  • Strong knowledge of C&I and CRE loans with SBA experience preferred.
  • Knowledge of laws and regulations that govern lending.
  • Strong mathematical and analytical skills.
  • Strong interpersonal skills and ability to resolve interpersonal conflict and miscommunications.
  • Ability to maintain a high level of confidentiality.
  • Credit analysis background preferred.

Compensation: 120k-150k

What CommunityAmerica Credit Union employees say

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