OurSnooze Story
We are Snooze, the OG brunch leaders who havenever stopped flipping the script on breakfast, powered by culinary creativity,unmatched hospitality, and a passion for our communities.Our Snoozersbring their authentic selves to work every day. This allows us to serveour Guests through genuine care and radical hospitality.
Joining Snooze means joining a team thatdisrupts the ordinary. Our menu is built on responsibly sourcedingredients-cage-free eggs, respect for animal welfare, and no added hormonesor antibiotics-and bold ideas that energize Snoozers and Guests alike. Ourimpact goes beyond the plate, we've invested over $1M into local communitiesand created inclusive, vibrant spaces for the neighborhoods we serve.
We know that, just like pancakes, our peopleare better with passion, purpose, and pride.Here, you'll find more than ajob. You'll find a place to fuel your future, be celebrated for who you are,and help us make mornings brighter, bolder, and better for everyone.Willyou join us?
What does your role bring to the table?
The Restaurant SupportCenter Operations Specialist is critical to Snooze's commitment to cultivatinga workplace where Restaurant Support Center leaders (home office employees)feel comfortable, welcomed, productive, and successful in their daily workenvironment so they can best support our restaurant operations. This is done by effectively managing ourworkspace, streamlining administrative procedures, establishing communicationand connection amongst departments, and creating and assisting withteam-building events and cultural engagement opportunities. In addition tosupporting the needs of the Restaurant Support Center, this role will also actas the administrative assistant to our Executive Team, supporting withscheduling, note taking, record keeping and supporting with communications.
The Restaurant Support CenterOperations Specialist will be viewed as the expert in providing our Guests (RestaurantSupport Center leaders, Snoozers, and vendors) with an exceptional level ofservice and support with all workplace needs.The role will require an energetic professional who doesn't mind wearingmultiple hats, is used to handling a wide range of responsibilities, isextremely organized, self-motivated and enjoys the challenge of supporting anoffice of diverse individuals. Inaddition to these needs, this role will also be responsible for bringing theFun Factor, leading people celebrations, selecting our daily music jams, positivelyinfluencing the workplace energy and creating a well-rounded work environmentthat supports Snooze's ultimate values- The Compass!
The Position Specifics
Taking on the role of RestaurantSupport Center Operations Specialist isn't just about bacon and pancakes. Theresponsibilities of this position include:
- Maintain a safe and secureworking environment that feels comfortable, welcoming, productive andsupportive for all
- Provide general support andhospitality to all visitors
- Performs customer servicefunction by answering Restaurant Support Center phone and respondingaccordingly
- Responsible for developingand implementing office policies by setting up procedures and standards toguide the operation of the Restaurant Support Center alongside the People Team
- Point person formaintenance, mailing, shipping, notary, copying, filing, supplies, equipment,and errands
- Maintain all RestaurantSupport Center communication, planning and events calendars
- Organize calendars andschedule meetings and appointments for Executive Leadership Team and Operationsmeetings
- Assist in the planning,organization, travel and details of Snooze Board Meetings and Regional ManagerMeetings
- Ensure Restaurant SupportCenter efficiency is maintained by carrying out the planning and execution offurniture layouts, equipment needs, office decor and administrative officesystems
- Ensure Restaurant SupportCenter is cleaned and maintained by establishing cleaning procedures andcommunicating with cleaning crew
- Serve as the primary liaisonwith building management, coordinating office-related needs such as maintenancerequests, access issues, and facility updates to ensure smooth dailyoperations.
- Maintain Restaurant SupportCenter sustainability programs by assisting with odd-item recycling, paperrecycling, etc.
- Coordinate with ITdepartment on all IT equipment needs
- Monitor and maintain officesupplies inventory, review and approve office supply acquisitions and activelywork to reduce overall office supply costs
- Maintain all food andbeverage offerings in the Restaurant Support Center, which includes, but notlimited to, ordering monthly snack and beverage supply, providing food for allmeetings hosted in Restaurant Support Center, and working with Leadership Teamto provide F&B support for team meetings
- Participate actively in theplanning and execution of company events (Holiday party, GM meeting, RestaurantSupport Center Retreat, Leadership Team Meetings, Restaurant Support Center VolunteerEvents, etc.)
- Act as a liaison for theSnooze FunYuns Committee and actively participate in all events
- Acts as a champion ofrecognition for all Restaurant Support Center leaders by managing and leadingmultiple recognition programs, anniversaries and birthdays
- Execute the administrativetasks associated with the entire Life cycle of a new Restaurant Support Center leader-on-boarding, desk set up, official welcome, training, off-boarding, etc.
- Manage relationships withvendors, service providers and landlord, ensuring that all items are invoicedand paid on time
- Responsible for maintainingemployment compliance posters and postings for Restaurant Support Center
- Design and implement filingsystems and ensure all document storage is secure and kept confidential
- Responsible for ensuring RestaurantSupport Center financial objectives are met
- Determine current workplacetrends and provide consistent feedback on improving the work environment
- Additional roles andresponsibilities required to meet the company's goals and priorities
The Bennie-Fits
This role comes with somesweet perks! See below:
- Competitive Annual SnoozeIncentive Bonus Program
- Snooze equity programeligibility after one year in role
- Competitive Health, Dental,Vision, Pet and Accident Insurance Plans with employer contribution
- Employer Paid Short TermDisability and Life insurance benefits
- 401k/Roth 401k Plans
- Snooze Work Hard, Play HardDays (Unlimited Time off Program)
- Five (5) paid sick dayswithin a calendar year (up to 48 hours)
- Paid Holidays (RSC HolidaySchedule), Birthday and Snooze Anniversary Date
- Snooze Cell Phone andInternet Reimbursements
- Snooze Meal Benefits forYummy Snooze Food
- Other benefits includingfield trips, community engagement, and personal and professional growth
Is this role the right fit for you?
If this is the right role for you, you must possess the followingskillsets:
- Excellent customer service skills showinggenuine care and desire to go above and beyond
- Excellent written and oral communicationskills
- Demonstrates impeccable discretion andprofessionalism, consistently safeguarding confidential information andhandling sensitive matters with trustworthiness and integrity.
- Always exhibits a positive and upbeatattitude and can reflect that energy via all forms of communication
- Excellent time management and organizationalskills, with ability to multi-task and meet deadlines
- Experience with Microsoft Office Suite(Powerpoint, Excel, Word, Outlook)
- A passion for process, paperwork, planningand logistics
- The desire to create and nurture authenticrelationships with all RSC leaders
- Travel savvy with experience in multipleareas of travel planning, site navigation and travel budgeting
- A party planner, fun creator, space FengShui'er and ultimate people support person
- Ability to have fun, dance and laughunder/during stressful situations or anytime really (yes, seriously)
Let's Talk Prerequisites! (Education, Credentials, and Experience)
- Must be authorized to work in the United States
- Must be 18 years of age andauthorized to work in the United States.
- 2+ years of experience inexecutive support, office administration or other relevant experience(hospitality sector preferred)
- A certified Notary ispreferred (can be obtained after hire)
- Relevant hospitality industry experience preferred
Let's Get Physical (Additional Requirements)
- Must have the stamina to work 45 to 55 hours per week
- This role is expected to be in the office 5days per week, during normal business hours
- Home base is in Denver, CO at the Snooze Restaurant Support Center
- Limited travel requirements for this role, but project-based travel maybe requested if business demands
The Nitty Gritty Details
Denver area base compensation range: $70,000-$90,000
The compensation range above represents the low and high end of theSnooze range for this position. Actual compensation will vary and may be aboveor below the range based on various factors including but not limited toexperience, education, training, location, merit system, quantity or quality ofproduction, responsibilities, and regular and/or necessary travel. The rangelisted is just one component of Snooze's total compensation package foremployees.
At Snooze, we encourage Snoozers and Gueststo show up as their true, authentic selves - because everyone has a seat at ourtable. We celebrate individuality and encourage our Snoozers to be their bestselves every day. As a result, Snooze is proud to be an Equal OpportunityEmployer. In accordance with applicable federal, state, and local laws, it isthe policy of Snooze to recognize the essential rights of all applicants andSnoozers as individuals and to recruit, hire and promote the best-qualified personto do a particular job without regard to race, religion, sex, age, disability,national origin, or other protected classes. Our only consideration inselecting a person for a job is the person's ability to perform the job inquestion.
The physical demands described arerepresentative of those that must be met by a Snoozer to successfully performthe essential functions of the job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform essential functions. This document does not create an employmentcontract, implied or otherwise, other than an "at will" relationship! This description is proprietary andconfidential to Snooze HoldCo Inc.