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Restaurant Support Center Jobs (NOW HIRING)

Church's Chicken

RSC Support Technician

Atlanta, GA · On-site

The Restaurant Support Center (RSC) Support Tech delivers advanced technical support across Church's Texas Chicken's global enterprise environment, serving as a key escalation point for complex ...

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How much do restaurant support center jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for restaurant support center in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Restaurant Support Center role, and why are they important?

To thrive in a Restaurant Support Center role, you need strong organizational abilities, multitasking skills, and a solid understanding of restaurant operations, often supported by experience in hospitality or business administration. Familiarity with POS systems, scheduling software, and customer service platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you effectively support restaurant staff and resolve operational issues. These skills are crucial to ensure smooth restaurant operations, improve efficiency, and deliver high-quality service to both internal and external customers.

What is a Restaurant Support Center?

A Restaurant Support Center is an administrative office or headquarters that provides operational, financial, marketing, human resources, and other support services to a chain of restaurants or franchises. Its main goal is to help individual restaurant locations run smoothly and efficiently by offering expertise, resources, and centralized functions. Employees at a Restaurant Support Center typically work in roles such as accounting, IT, supply chain management, and training. This support allows restaurant managers and staff to focus on delivering quality food and service to customers.

What is a support staff in a restaurant?

Support staff in a restaurant includes roles such as host, busser, dishwasher, and kitchen assistant, who help ensure smooth operations behind the scenes. They perform tasks like cleaning, setting up tables, and assisting kitchen staff, often working flexible hours and requiring good teamwork skills.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like commercial electricians or specialized technicians may reach this income level through certifications and overtime work.

What is the 30/30/30 rule for restaurants?

The 30/30/30 rule in restaurants typically refers to a time management guideline where staff aim to greet guests within 30 seconds, take their order within 30 seconds of greeting, and serve the food within 30 minutes of ordering. It emphasizes efficiency and customer service standards for restaurant support staff to enhance guest experience.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions typically require extensive experience, advanced skills, or significant responsibility, and may involve long hours or high-pressure environments.

How does the Restaurant Support Center team collaborate with on-site restaurant staff to resolve operational challenges?

The Restaurant Support Center team works closely with on-site restaurant staff by providing remote assistance through calls, emails, and dedicated support platforms. They help troubleshoot issues related to technology, supply chain, or customer service, often escalating more complex problems to specialized departments. Regular feedback loops and scheduled check-ins ensure alignment between the support center and restaurant teams, fostering a collaborative environment where challenges are addressed quickly and efficiently. This close partnership helps minimize downtime and maintain smooth restaurant operations.

What is the difference between Restaurant Support Center vs Restaurant Operations Associate?

AspectRestaurant Support CenterRestaurant Operations Associate
CredentialsTypically requires customer service or administrative experienceUsually needs experience in restaurant operations or customer service
Work EnvironmentOffice setting, corporate environmentRestaurant or store location, customer-facing
Employer & Industry UsageCorporate headquarters of restaurant chainsIndividual restaurant locations or regional teams
Search & Comparison IntentUnderstanding corporate roles, support functionsOperational roles at restaurant level

The Restaurant Support Center focuses on corporate, administrative, and support functions within a restaurant chain, often based in an office environment. In contrast, a Restaurant Operations Associate works directly in restaurant locations, handling daily operations and customer service. Both roles are essential but differ mainly in work setting and responsibilities.

More about Restaurant Support Center jobs
What cities are hiring for Restaurant Support Center jobs? Cities with the most Restaurant Support Center job openings:
What states have the most Restaurant Support Center jobs? States with the most job openings for Restaurant Support Center jobs include:
What job categories do people searching Restaurant Support Center jobs look for? The top searched job categories for Restaurant Support Center jobs are:
Restaurant Support Center jobs near you
Infographic showing various Restaurant Support Center job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Restaurant Technology Manager

Restaurant Technology Manager

Checkers Drive-In Restaurants

Tampa, FL • Hybrid

Other

Posted 13 days ago

Checkers & Rally's rating

3.6

Company rating: 3.6 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

104th of 104 rated fast food restaurants

Job description

We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up.

This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking.

This role is based in Tampa, FL and has a hybrid work environment with 3 days in-office (Tues-Thurs) at our Restaurant Support Center (RSC). 

Position Accountabilities

Enterprise Menu Management

  • Own end-to-end menu lifecycle within Aloha POS
  • Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.
  • Develop detailed project plans including timelines, milestones, and dependencies
  • Configure and deploy menu updates including pricing, promotions, and LTOs
  • Manage dayparting, item hierarchy, modifiers, and combo logic
  • Ensure accuracy, consistency, and alignment with business objectives
  • Track KPIs and ensure projects are delivered on time and within scope
  • Troubleshoot and resolve menu-related system issues across locations

Integrations & Cross-Platform Coordination

  • Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects
  • Ensure menu consistency and data integrity across all digital and in-store channels
  • Support integration troubleshooting and enhancements
  • Translate business requirements into scalable system solutions
  • Build strong relationships and drive alignment across stakeholders

Back of House Inventory & Labor Systems

  • Support and maintain alignment between POS menu items and BOH inventory systems
  • Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms
  • Partner with Operations and Finance to support food cost accuracy and inventory reporting
  • Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)
  • Support labor and inventory system integrations to ensure data integrity across platforms
  • Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems

Additional Role Expectations

  • Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time
  • Expected to assess current state, identify gaps, and implement scalable solutions
  • Plays a critical role in improving system performance, speed, and overall operational effectiveness

Employment Standards

Education

  • College degree preferred 

Experience

  • 5+ years of experience in QSR or restaurant technology environments
  • Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu
  • Proven experience managing enterprise menu deployments across multiple locations
  • Prior team leadership or management experience
  • Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.
  • Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar
  • Familiarity with BOH inventory systems and item-level inventory mapping
  • Working knowledge of labor management systems and POS-to-labor integrations  

 

Essential Physical Requirements 

  • The individual must live in the Tampa area and is required to be in the Restaurant Support Center 3 days per week, at a minimum.
  • Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.
  • Capability to write reports, business correspondence, and procedure manuals.
  • Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.
  • Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.
  • Capacity to solve problems involving several concrete variables in standardized situations.
  • Regularly stand for extended periods, talk, and hear.
  • Occasionally lift and/or move up to 50 pounds.
  • Frequently use hands to finger, handle, or feel.

Competencies

  • Drive For Results
  • Process Management
  • Creativity
  • Customer Focus

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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