Resource Manager Jobs in Puerto Rico (NOW HIRING)

Job Description:

Are you passionate about delivering high-quality, cutting-edge technology while driving customer satisfaction and operational excellence? Hewlett-Packard Enterprise company is seeking a Software Quality Assurance Engineering Manager to lead the EX System Testing Team. This role is critical to ensure the reliability, performance, and scalability of HPE Networking EX Switch platform. As the leader of this team, you'll work at the intersection of engineering innovation and customer advocacy, managing hardware and software quality assurance efforts while driving improvements that directly impact customer outcomes.

If you thrive in a fast-paced, high-stakes environment and are ready to make a significant impact on next-generation switching platforms for AI-enabled hyperscale and enterprise data centers, we want to hear from you!

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.
Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

As an Engineering Manager - Software Quality Assurance, you will:

• Lead and manage the Software Quality Assurance team to ensure product quality and customer satisfaction.
• Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively.
• Foster a culture of continuous improvement, innovation, and collaboration within the team.

Software Quality Assurance & Platform Validation

• Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware).
• Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability.
• Collaborate with engineering teams to validate designs and ensure hardware/software compatibility.

Customer Escalation Management:

• Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions.
• Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues.
• Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents.

Program & Resource Management:

• Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations.
• Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs.
• Maintain strong relationships with outsourced partners and suppliers, setting expectations for quality and deliverables.

Process Improvement & Innovation:

• Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness.
• Leverage AI and automation tools and frameworks to improve testing coverage and speed.
• Drive cost reduction initiatives while maintaining high-quality standards.

People Development:

• Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus.
• Provide performance management, coaching, and career development for team members.
• Promote organization-wide performance standards and best practices to support ongoing team and process development.

Education and Experience Required:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, Computer Science & Engineering, or a related field.
• May have advanced university degree.
• Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
• Proven experience in quality assurance, hardware/software testing, preferably in the networking or data center industry.

Technical Expertise:

• Strong knowledge of software and hardware testing and validation processes, preferably in the networking industry or data center industry.
• Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration.
• Experience with automated testing frameworks, tools, and methodologies.
• Experience with networking technologies.

Leadership & Management Skills:

• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Strong multi-tasking and prioritization skills.

Customer-Focused Problem Solving:

• Strong analytical and problem solving skills.
• Proven ability to manage high-pressure, high-stakes customer escalations with a focus on timely resolution and stakeholder communication.

Communication & Relationship Management:

• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Strong relationship management skills to partner with internal and external stakeholders and influence outcomes effectively.
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.

Business Acumen:

• Strong understanding of market trends, customer needs, and business drivers in the networking and data center industry.
• Ability to align quality assurance and escalation priorities with organizational goals to drive customer satisfaction and business success.
• Good understanding of the company's policies and processes.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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