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Resort Manager Jobs in Puerto Rico (NOW HIRING)

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Perform other duties and responsibilities as assigned by the supervisor or manager. Qualifications

IHP Hospitality Group

Kitchen & Bar Staff

Aguadilla, PR · On-site

... Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the ... Assisting with inventory management and ordering supplies as needed. * Adhering to health and ...

Career Search

Kitchen & Bar Staff

Aguadilla, PR · On-site

... Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the ... Assisting with inventory management and ordering supplies as needed. * Adhering to health and ...

Marriott

Manager - Bar

San Juan, PR

Manages in compliance with all local, state and Federal beverage and liquor laws. Understands ... resort locations around the world. JW believes our associates come first. Because if you're happy ...

IHP Hospitality Group

Kitchen & Bar Staff

Aguadilla, PR · On-site

$11/hr

... Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the ... Assisting with inventory management and ordering supplies as needed. * Adhering to health and ...

Marriott International

Manager - Bar

San Juan, PR · On-site

CORE WORK ACTIVITIES Managing Bar/Lounge Operations • Implements agreed upon beverage policy and ... resort locations around the world. JW believes our associates come first. Because if you're happy ...

Marriott

Housekeeping Manager (NE)

San Juan, PR · On-site

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... resort locations around the world. JW believes our associates come first. Because if you're happy ...

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Resort Manager information

What does a resort manager do?

As a resort manager, you manage all the business aspects of a lodging or resort location. Your responsibilities include hiring and training staff, ordering supplies, marketing, and advertising, maintaining the budget, maintaining customer service, along with accommodating the needs of guests. You must oversee all the departments within the resort, such as housekeeping, food and beverage, maintenance, attractions, and guest services. Daily tasks vary by the location and size of the resort, but they may require employee onboarding, arranging contractors to work on repairs, paying bills, or delivering a report to ownership.

What does a resort manager do?

A Resort Manager is responsible for overseeing the daily operations of a resort, ensuring that guests have a positive and memorable experience. Their duties include managing staff, coordinating activities and services, handling guest complaints, and maintaining high standards of hospitality. They also oversee budgeting, marketing, and compliance with health and safety regulations. Resort Managers work closely with various departments such as housekeeping, food and beverage, and front desk to ensure smooth operations. Their goal is to maximize guest satisfaction while maintaining profitability.

What are the key skills and qualifications needed to thrive as a resort manager?

To thrive as a Resort Manager, you need expertise in hospitality management, operations oversight, and customer service, usually backed by a degree in hospitality or business administration. Familiarity with property management systems (PMS), reservation software, and budgeting tools is commonly required. Excellent leadership, problem-solving skills, and the ability to communicate effectively with diverse teams and guests set top performers apart. These skills and qualities ensure smooth operations, high guest satisfaction, and strong financial performance for the resort.

What are some of the most common challenges resort managers face in balancing guest satisfaction with operational efficiency?

Resort Managers often navigate the delicate balance between creating memorable guest experiences and maintaining smooth, cost-effective operations. This can involve managing high guest expectations during peak seasons, coordinating with multiple departments such as housekeeping, food and beverage, and maintenance, and swiftly resolving unexpected issues like overbookings or service disruptions. Effective communication, adaptability, and strong leadership skills are essential to ensure both staff and guests are satisfied while keeping operations running efficiently. Staying proactive and fostering teamwork are key strategies for overcoming these challenges.

What is the difference between Resort Manager vs Hotel Manager?

AspectResort ManagerHotel Manager
CredentialsHospitality management degree, certifications in resort operationsHospitality management degree, certifications in hotel operations
Work EnvironmentResort grounds, outdoor amenities, leisure facilitiesIndoor hotel premises, guest rooms, conference areas
Employer & IndustryResort properties, vacation destinationsHotels, urban or resort-based accommodations
Common Search/ComparisonYesYes

Resort Managers focus on overseeing all aspects of a resort, including outdoor amenities and leisure activities, while Hotel Managers primarily manage indoor hotel operations and guest services. Both roles require hospitality credentials and involve guest satisfaction, but their work environments and specific responsibilities differ based on the property type.

How much money does a resort manager make?

A resort manager's average annual salary typically ranges from $50,000 to $100,000, depending on the size and location of the resort, as well as experience and certifications. Higher salaries are common in luxury resorts or those in high-demand areas, and managers often oversee staff, budgets, and guest services.

What do you need to be a resort manager?

To become a resort manager, candidates typically need a combination of education, such as a bachelor's degree in hospitality, tourism, or business, and relevant work experience in hotel or resort operations. Strong leadership, customer service skills, and knowledge of management software are also important, along with the ability to oversee staff and ensure guest satisfaction.
More about Resort Manager jobs

What are the most commonly searched types of Resort jobs in Puerto Rico?

The most popular types of Resort jobs in Puerto Rico are:

What are popular job titles related to Resort Manager jobs in Puerto Rico?

For Resort Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Resort Manager jobs in Puerto Rico look for?

The top searched job categories for Resort Manager jobs in Puerto Rico are:

Resort Manager jobs near you
Infographic showing various Resort Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Spa Massage Therapist - La Concha Resort

The Condado Collection

San Juan, PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun "Latino Chic" lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Key Responsibilities
  • Welcomes and acknowledges all guests in the spa, according to company standards.
  • Anticipates and addresses guests' service needs.
  • Thanks guests with genuine appreciation.
  • Provides professional, quality, relaxing massage and hydrotherapy services for spa guests.
  • Is willing to perform all treatments listed on the Spa Menu and is committed to learning how to perform each treatment with perfection and consistency.
  • Believes self-care is an essential part of the guest experience and commits to educating spa guests on the importance of self-care at home.
  • Incorporates retail sales into treatments.
  • Commits to a complete consultation prior to each massage/spa treatment to ensure agreement of intended outcome of treatment.
  • Maintains extensive knowledge of the organization, spa products, and massage services.
  • Participates in regularly scheduled massage therapists team meetings and cross-training opportunities.
  • Participates in advanced training programs and applies the techniques and practices learned to improve service quality.
  • Effectively utilizes time management tools.
  • Handles guest requests, resolves issues, and ensures their needs are met to maintain a positive guest experience.
  • Knowledgeable about cultural differences to effectively accommodate and cater to the diverse needs of all customers.
  • Knowledgeable about etiquette and protocols.
  • Handles all duties according to hotel policies, procedures, internal rules, and standards.
  • Knowledgeable about daily hotel operations, checks daily event sheet, bulletin boards and is up to date with all changes, new procedures, and events.
  • Follows all company safety and security policies and procedures. 
  • Reports accidents, injuries, and unsafe working conditions to the supervisor.
  • Completes safety trainings and certifications. 
  • Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
  • Develops and maintains positive working relationships with others, supports the team to reach common goals.
  • Perform other reasonable job duties as by supervisor.
Qualifications
  • Hospitality oriented 
  • Completed a minimum of 1,000 hours in an accredited massage therapy program
  • Must hold a Permanent Massage License in Puerto Rico
  • Three years of previous massage experience in a spa
  • Excellent communication and organization skills
  • Able to handle difficult situations effectively
  • Able to work quickly and efficiently, especially under pressure
  • Flexibility to become cross-trained in other spa functions/services
  • Additional wellness/massage credentials such as Reiki, Reflexology, Cranial Sacral, Aromatherapy, Myofascial release, and lymphatic techniques are a plus
  • Ability to work a flexible schedule, which includes evenings, weekends, and holidays.
  • Fully Bilingual (Spanish and English)

Benefits

  • 401(k)

  • Employer Contribution to 401(k)

  • Health Insurance

  • Vision Insurance

  • Dental Insurance

  • Life Insurance

  • Paid Holidays

  • Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Employment Type: FULL_TIME

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