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Resort Manager Jobs in Puerto Rico (NOW HIRING)

COSTA MANAGEMENT LLC

PR · On-site

General Manager - Luxury Resort Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations About Us Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled ...

The Condado Collection

PR · On-site

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Manage departmental financial performance, including budgeting, forecasting, purchasing, and ...

The Condado Collection

PR · On-site

$14.75 - $17/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... the manager. * Complete safety training and certifications. * Ensure adherence to quality ...

The Condado Collection

PR · On-site

Bachelor's degree in Hotel and Restaurant Management or Hospitality Management is a strong plus but not required. * Knowledgeable in PMS / OPERA and MGS applications is a strong plus but not required.

The Condado Collection

PR · On-site

$13.75 - $16.75/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...

The Condado Collection

PR · On-site

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Key Responsibilities * Assist the Director of Housekeeping and housekeeping management staff in ...

The Condado Collection

PR · On-site

$13.25 - $16/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... manager. * Develop and maintain positive working relationships with others, support the team to ...

The Condado Collection

Cook III - La Concha Resort

San Juan, PR · On-site

$13.75 - $18.25/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Perform other reasonable job duties as requested by the manager. Qualifications * Hospitality ...

The Condado Collection

PR · On-site

$13.75 - $18.25/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Perform other reasonable job duties as requested by the manager. Qualifications * Hospitality ...

The Condado Collection

PR · On-site

$14.50 - $19.50/hr

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958 ... Prepare and deliver end-of-day reports to management. * Coordinate with housekeeping, security, and ...

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Resort Manager information

What does a resort manager do?

As a resort manager, you manage all the business aspects of a lodging or resort location. Your responsibilities include hiring and training staff, ordering supplies, marketing, and advertising, maintaining the budget, maintaining customer service, along with accommodating the needs of guests. You must oversee all the departments within the resort, such as housekeeping, food and beverage, maintenance, attractions, and guest services. Daily tasks vary by the location and size of the resort, but they may require employee onboarding, arranging contractors to work on repairs, paying bills, or delivering a report to ownership.

What does a resort manager do?

A Resort Manager is responsible for overseeing the daily operations of a resort, ensuring that guests have a positive and memorable experience. Their duties include managing staff, coordinating activities and services, handling guest complaints, and maintaining high standards of hospitality. They also oversee budgeting, marketing, and compliance with health and safety regulations. Resort Managers work closely with various departments such as housekeeping, food and beverage, and front desk to ensure smooth operations. Their goal is to maximize guest satisfaction while maintaining profitability.

What are the key skills and qualifications needed to thrive as a resort manager?

To thrive as a Resort Manager, you need expertise in hospitality management, operations oversight, and customer service, usually backed by a degree in hospitality or business administration. Familiarity with property management systems (PMS), reservation software, and budgeting tools is commonly required. Excellent leadership, problem-solving skills, and the ability to communicate effectively with diverse teams and guests set top performers apart. These skills and qualities ensure smooth operations, high guest satisfaction, and strong financial performance for the resort.

What are some of the most common challenges resort managers face in balancing guest satisfaction with operational efficiency?

Resort Managers often navigate the delicate balance between creating memorable guest experiences and maintaining smooth, cost-effective operations. This can involve managing high guest expectations during peak seasons, coordinating with multiple departments such as housekeeping, food and beverage, and maintenance, and swiftly resolving unexpected issues like overbookings or service disruptions. Effective communication, adaptability, and strong leadership skills are essential to ensure both staff and guests are satisfied while keeping operations running efficiently. Staying proactive and fostering teamwork are key strategies for overcoming these challenges.

What is the difference between Resort Manager vs Hotel Manager?

AspectResort ManagerHotel Manager
CredentialsHospitality management degree, certifications in resort operationsHospitality management degree, certifications in hotel operations
Work EnvironmentResort grounds, outdoor amenities, leisure facilitiesIndoor hotel premises, guest rooms, conference areas
Employer & IndustryResort properties, vacation destinationsHotels, urban or resort-based accommodations
Common Search/ComparisonYesYes

Resort Managers focus on overseeing all aspects of a resort, including outdoor amenities and leisure activities, while Hotel Managers primarily manage indoor hotel operations and guest services. Both roles require hospitality credentials and involve guest satisfaction, but their work environments and specific responsibilities differ based on the property type.

How much money does a resort manager make?

A resort manager's average annual salary typically ranges from $50,000 to $100,000, depending on the size and location of the resort, as well as experience and certifications. Higher salaries are common in luxury resorts or those in high-demand areas, and managers often oversee staff, budgets, and guest services.

What do you need to be a resort manager?

To become a resort manager, candidates typically need a combination of education, such as a bachelor's degree in hospitality, tourism, or business, and relevant work experience in hotel or resort operations. Strong leadership, customer service skills, and knowledge of management software are also important, along with the ability to oversee staff and ensure guest satisfaction.
More about Resort Manager jobs

What are the most commonly searched types of Resort jobs in Puerto Rico?

The most popular types of Resort jobs in Puerto Rico are:

What are popular job titles related to Resort Manager jobs in Puerto Rico?

For Resort Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Resort Manager jobs in Puerto Rico look for?

The top searched job categories for Resort Manager jobs in Puerto Rico are:

Resort Manager jobs near you
Infographic showing various Resort Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Supervisor de Servicio al Huesped - La Concha Resort

The Condado Collection

San Juan, PR

Full-time

Dental, Vision, Retirement

Posted 29 days ago

Job description

Descripcion general

The Condado Collection es una coleccion de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clasico y moderno, hasta restaurantes y entretenimiento.

La Concha Resort es un resort de lujo moderno en Condado, Puerto Rico con historia desde el 1958. Representando el estilo de vida divertido "Latino Chic", al ofrecer amenidades elegantes y una vida nocturna muy popular a todos los huespedes. Nuestro objetivo es crear experiencias e inspirar travesias no solo para nuestros huespedes, sino tambien nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y autentico. Construyamos juntos una coleccion de recuerdos!

Responsabilidades Claves

  • Responsable de garantizar una experiencia excepcional para los huespedes del hotel. Lidera y entrena al equipo de servicios al huesped, resolviendo problemas y asegurando que se mantengan altos estandares de calidad en el servicio.

  • Asegurar un check-in y check-out fluido de todos los huespedes, manejando adecuadamente las cuentas de los huespedes.

  • Actuar como punto de contacto para los huespedes, resolviendo eficazmente consultas, quejas y necesidades especiales.

  • Supervisar los procedimientos de check-in y check-out, garantizando eficiencia y satisfaccion del huesped.

  • Conocimiento de todas las funciones de la recepcion, incluyendo centralita, centro de negocios y relaciones con los huespedes, botones y conserjeria.

  • Asegurar que todos los recursos y materiales necesarios esten disponibles para el equipo.

  • Durante las horas pico, estar en la recepcion para garantizar que se brinde un servicio eficiente y fluido a todos los huespedes.

  • Auditar constantemente todo el trabajo en recepcion para asegurar precision y consistencia.

  • Trabajar en estrecha colaboracion con otros departamentos para coordinar servicios y mejorar la experiencia del huesped.

  • Preparar informes sobre el rendimiento del servicio al huesped y presentar sugerencias de mejora.

  • Cierre de caja de los cajeros al final de cada turno.

  • Conocer sobre etiqueta y protocolos.

  • Seguir todas las politicas y procedimientos de seguridad de la empresa; informar sobre accidentes, lesiones y condiciones de trabajo inseguras al gerente; y completar la formacion y certificaciones de seguridad.

  • Desarrollar y mantener relaciones laborales positivas con los demas, apoyar al equipo para alcanzar metas comunes y escuchar y responder adecuadamente a las preocupaciones de los demas empleados.

  • Asegurarse de que el uniforme y la apariencia personal esten limpios y sean profesionales, mantener la confidencialidad de la informacion privilegiada.

  • Realizar otras tareas asignadas por el supervisor.

Cualificaciones

  • Orientado a la hospitalidad.

  • Bachillerato en Gerencia Hotelera y Restaurantes, preferiblemente. 

  • Tener habilidades en Opera PMS y MGS.

  • Debe poseer excelentes habilidades de comunicacion escrita y oral, fuertes habilidades de liderazgo, habilidades analiticas y de resolucion de problemas, buenas habilidades de atencion al cliente y habilidades para multitareas.

  • Capaz de manejar situaciones dificiles de manera efectiva.

  • Capaz de trabajar de manera rapida y eficiente, especialmente bajo presion.

  • Flexibilidad para trabajar en varios turnos, incluidos las noches, fines de semana y dias festivos.

  • Totalmente bilingue (espanol/ingles).

Beneficios 

  • Plan 401(k)

  • Aportacion Patronal al 401(k)

  • Seguro Medico

  • Seguro de Vision

  • Seguro Dental

  • Dias Festivos Pagados

  • Descuento para Empleados

The Condado Collection es un empleador que ofrece igualdad de oportunidades. Creemos en contratar una fuerza laboral diversa y mantener una cultura inclusiva y centrada en las personas. Estamos comprometidos con la no discriminacion por cualquier motivo protegido, como discapacidad y estatus de veterano, o cualquier otro motivo cubierto por la ley aplicable.

Employment Type: FULL_TIME

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