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Resolution Specialist Jobs in Wisconsin (NOW HIRING)

Pro Mach

Customer Support - Resolution Specialist

Pewaukee, WI · On-site

$17.50 - $23.75/hr

Customer Support - Resolution Specialist Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer ...

htna

Accounts Receivable Resolution Specialist

Milwaukee, WI · Hybrid

$21 - $27.50/hr

Job Summary The Accounts Receivable Resolution Specialist is responsible for managing customer accounts to support timely cash collection and accurate resolution of invoice, payment, and deduction ...

Incognito Software Systems Inc

WI · On-site

## Resolution Consultant-3Applylocations: United States - TXtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R60410**Job Summary:**The Resolution Consultant position is a part of ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

Dispute Specialist I Job Post Information* : Post End Date 8/28/2026 ID 2026-6163 Location : City ... Responsibilities Dispute Resolution Gather necessary information and documentation to determine ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88 - $28.03/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Responsibilities Dispute Resolution * Gather necessary information and documentation to determine ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Responsibilities Dispute Resolution * Gather necessary information and documentation to determine ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Dispute Resolution * Gather necessary information and documentation to determine dispute rights and ...

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All JobsResolution Specialist JobsResolution Specialist Jobs in Wisconsin

Resolution Specialist information

See Wisconsin salary details

$13

$28

$56

How much do resolution specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for resolution specialist in Wisconsin is $28.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $36.39 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are the most commonly searched types of Resolution Specialist jobs in Wisconsin?

The most popular types of Resolution Specialist jobs in Wisconsin are:

What are popular job titles related to Resolution Specialist jobs in Wisconsin?

For Resolution Specialist jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Wisconsin look for?

The top searched job categories for Resolution Specialist jobs in Wisconsin are:

What are popular job titles related to Resolution Specialist jobs in WI?

For Resolution Specialist jobs in WI, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $60,295 per year, or $29 per hour.

Debt Resolution Specialist

HighPoint Law Offices, LLC

Brookfield, WI • On-site

$16 - $18/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
  • Continuous training
Job Summary
We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. If you have collection or sales experience, HighPoint Law Offices might have a career opportunity for you! This position will report directly to the Collections Manager.
Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.
Responsibilities
Debt Resolution specialist will have the following responsibilities: 
· Handling outgoing and inbound calls from customers to resolve delinquent accounts.
· Assisting customers with time a sensitive matter and providing follow-up
· Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.
· Updating of customer accounts with accurate information.
· Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included     the Fair Debt Collection Practices Act).
· Maintain accounts assigned calling effort
- Maintain excellent records of customer interactions
- Payment processing
Qualifications
  • Excellent customer service skills
  • Excellent communication skills
  • The ability to work well in a fast-paced environment
  • Familiarity with computer programs including the Microsoft Office suite
  • Outstanding compliance and attention to detail
  • Competitive attitude