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Resolution Specialist Jobs in Utah (NOW HIRING)

Conservice

Account Resolution Specialist

Logan, UT · On-site

$15.75/hr

Logan, UT Hybrid (In office Tuesday, Wednesday, Thursday) Hours: Full Time, Monday-Friday Overview Account Resolutions Specialists thoroughly research and resolve client issues in an effective and ...

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Resolution Specialist information

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$12

$26

$50

How much do resolution specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution specialist in Utah is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.84 per hour, depending on experience, location, and employer.

How to become a conflict resolution specialist?

To become a conflict resolution specialist, individuals typically need a bachelor's degree in fields like psychology, social work, or conflict management. Gaining experience through internships or related roles, developing strong communication and negotiation skills, and obtaining certifications such as the Certified Conflict Resolution Specialist credential can enhance job prospects.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.
What are popular job titles related to Resolution Specialist jobs in Utah? For Resolution Specialist jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Resolution Specialist jobs in Utah look for? The top searched job categories for Resolution Specialist jobs in Utah are:
What are popular job titles related to Resolution Specialist jobs in UT? For Resolution Specialist jobs in UT, the most frequently searched job titles are:
Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,382 per year, or $26.1 per hour.

Insurance Resolution Specialist

Ogden Clinic

South Weber, UT • On-site

$17/hr

Other

Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Ogden Clinic rating

6.2

Company rating: 6.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

699th of 887 rated healthcare providers

Job description

Insurance Resolution Specialist

Under the direct supervision of the Business Services Assistant Manager, the Insurance Resolution Specialist is responsible for all issues relating to patient accounts receivable.

Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to:

  • Medical (including a partially company funded HSA option and in-house discount plan)
  • Dental, Vision, Disability and other plan coverage options.
  • Company paid life insurance for employees and their families.
  • Employee Assistance Program that provides free counseling to employees and their families.
  • Paid Time Off and Holidays
  • Scholarship Program
  • 401k with generous profit sharing contributions.
  • In nearly all cases, no nights, weekends or holiday shifts.
  • Competitive pay starting at $17.00+ an hour depending on experience.
  • Annual Performance/Merit Increase Program that offers up to a 5% pay increase.
  • Salary ranges reviewed annually.
  • Limited benefits for non-Full-Time employees.

Full job description is available upon request by emailing talent@ogdenclinic.com

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Ogden Clinic employees say

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About Ogden Clinic

Sourced by ZipRecruiter

Ogden Clinic is a leading healthcare provider based in Ogden, Utah, USA. Operating in the medical industry, the clinic offers a comprehensive range of healthcare services including primary care, specialty care, and urgent care services. Founded in 1950, Ogden Clinic has grown to become one of the most trusted healthcare providers in the region, boasting a network of over 20 locations and more than 150 healthcare providers. The clinic is committed to improving community health, guided by its core values of integrity, collaboration, excellence, and compassion. Their mission is to provide superior and personalized healthcare, changing lives for the better.

Industry

Outpatient health care

Company size

201 - 500 Employees

Headquarters location

Ogden, UT, US

Year founded

1950

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