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Resolution Manager Jobs in Dallas, TX (NOW HIRING)

Linde

Branch Manager

Fort Worth, TX

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Fort Worth, TX · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

WebTPA

Bilingual Client Resolution Specialist

Irving, TX · On-site

$16.25 - $21/hr

... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...

IT America Inc

Oracle Retail Test Manager

Dallas, TX · On-site

Track defects and ensure timely resolution * Manage testing timelines, status reports, and deliverables * Support production releases and post-production validation Required Skills: * Experience in ...

Guidewell

Bilingual Client Resolution Specialist

Irving, TX · On-site

$16.25 - $21/hr

... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Dallas, TX

Resolution Manager information

See Dallas, TX salary details

$24.2K

$66.6K

$127.3K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Dallas, TX is $66,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,458.00 and $80,916.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Dallas, TX? The most popular types of Resolution jobs in Dallas, TX are:
What are popular job titles related to Resolution Manager jobs in Dallas, TX? For Resolution Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Dallas, TX look for? The top searched job categories for Resolution Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Resolution Manager jobs? Cities near Dallas, TX with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,607 per year, or $32 per hour.

IDR (Independent Dispute Resolution) Operation Coordinators

Calpion/Plutus Health

Addison, TX • On-site

Full-time

Posted 9 days ago

Job description

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.

Position Overview

Plutus Health is seeking detail-oriented professionals to manage and support activities related to the new IDR portal and payer dispute workflows. The ideal candidate will be responsible for accessing, reviewing, tracking, and coordinating IDR-related cases while ensuring compliance with updated portal usage guidelines and payer requirements .If you have experience in Medical Billing or Accounts Receivable (AR) but are new to the IDR process, Plutus Health will provide comprehensive training on the IDR portal, payer dispute workflows, and related compliance requirements.

Key Responsibilities

  • Access and manage the new IDR portal in compliance with updated regulatory and payer usage guidelines.
  • Review, monitor, and track IDR cases, disputes, and documentation requirements.
  • Coordinate with AR follow-up, denial management, billing, and compliance teams regarding disputed claims.
  • Ensure timely submission of supporting documentation and payer communications.
  • Maintain accurate logs, reports, trackers, and case status updates.
  • Analyze claim disputes, reimbursement discrepancies, and payer responses.
  • Escalate high-priority or compliance-related issues to leadership teams.
  • Work closely with offshore and onshore operational teams for workflow coordination.
  • Support process improvement initiatives for IDR and denial management operations.
  • Ensure HIPAA compliance and adherence to organizational SOPs and payer regulations.
  • Assist leadership with operational reporting, metrics, and audit readiness activities.
  • Good understanding of all the nuances of Out-of-Network Billing "

Required Qualifications

  • 1-2 years of experience in Healthcare Revenue Cycle Management (RCM), AR follow-up, denial management, or claims operations.
  • Strong understanding of medical billing, payer workflows, and healthcare reimbursement processes.
  • Experience working with payer portals, claim dispute workflows, or IDR processes preferred.
  • Familiarity with commercial insurance payers, appeals, denials, and escalation management.
  • Strong analytical, organizational, and documentation skills.
  • Proficiency in Excel, reporting trackers, and operational dashboards.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a fast-paced operational environment.

Preferred Qualifications

  • Experience handling IDR, arbitration, appeals, or out-of-network reimbursement workflows.
  • Exposure to healthcare compliance, audits, and payer regulations.
  • Experience working with offshore operational teams.
  • Knowledge of CMS guidelines and payer dispute resolution processes.

What We Offer

  • Opportunity to work with a rapidly growing healthcare RCM organization.
  • Exposure to evolving healthcare operational and compliance workflows.
  • Collaborative and growth-focused work culture.
  • Career advancement opportunities within AR, denial management, and operational leadership teams.