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Resolution Coordinator Jobs in Dallas, TX (NOW HIRING)

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Process accounts involving seized or impounded collateral, coordinating with law enforcement and ...

New

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Process accounts involving seized or impounded collateral, coordinating with law enforcement and ...

Michael's Inc

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

The Customer Care Coordinator ensures accurate and efficient case resolution, provides guidance and feedback to agents, identifies process improvement opportunities, and facilitates the flow of ...

Michaels Stores

Customer Care Coordinator

Irving, TX

$17.25 - $22.50/hr

The Customer Care Coordinator ensures accurate and efficient case resolution, provides guidance and feedback to agents, identifies process improvement opportunities, and facilitates the flow of ...

Michaels Stores, Inc.

Customer Care Coordinator

Irving, TX · On-site

$16.50 - $21.75/hr

The Customer Care Coordinator ensures accurate and efficient case resolution, provides guidance and feedback to agents, identifies process improvement opportunities, and facilitates the flow of ...

Michaels Stores

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

The Customer Care Coordinator ensures accurate and efficient case resolution, provides guidance and feedback to agents, identifies process improvement opportunities, and facilitates the flow of ...

BrightPath Kids USA

Facilities Coordinator

Roanoke, TX · On-site

Job Summary: Under the supervision of the Director of Facilities , the Facilities Coordinator ... Support reporting on ticket volume, resolution time, and department distribution; flag emerging ...

SERVPRO Team Shaw

Claims Coordinator

Grapevine, TX · On-site

... final resolution. This is a full-time, on-site position based in Dallas, TX. The Claims Coordinator is responsible for proactively managing claim files, maintaining accurate documentation ...

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Resolution Coordinator information

See Dallas, TX salary details

$10

$23

$43

How much do resolution coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for resolution coordinator in Dallas, TX is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $25.67 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Dallas, TX?

The most popular types of Resolution jobs in Dallas, TX are:

What are popular job titles related to Resolution Coordinator jobs in Dallas, TX?

For Resolution Coordinator jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Dallas, TX look for?

The top searched job categories for Resolution Coordinator jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Resolution Coordinator jobs?

Cities near Dallas, TX with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Dallas, TX as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,981 per year, or $23.1 per hour.

IDR (Independent Dispute Resolution) Operation Coordinators

Addison, TX • On-site

Calpion/Plutus Health
See more jobs at Calpion/Plutus Healthexternal

Full-time

Re-posted yesterday

Job description

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
Position Overview
Plutus Health is seeking detail-oriented professionals to manage and support activities related to the new IDR portal and payer dispute workflows. The ideal candidate will be responsible for accessing, reviewing, tracking, and coordinating IDR-related cases while ensuring compliance with updated portal usage guidelines and payer requirements .If you have experience in Medical Billing or Accounts Receivable (AR) but are new to the IDR process, Plutus Health will provide comprehensive training on the IDR portal, payer dispute workflows, and related compliance requirements.
Key Responsibilities
  • Access and manage the new IDR portal in compliance with updated regulatory and payer usage guidelines.
  • Review, monitor, and track IDR cases, disputes, and documentation requirements.
  • Coordinate with AR follow-up, denial management, billing, and compliance teams regarding disputed claims.
  • Ensure timely submission of supporting documentation and payer communications.
  • Maintain accurate logs, reports, trackers, and case status updates.
  • Analyze claim disputes, reimbursement discrepancies, and payer responses.
  • Escalate high-priority or compliance-related issues to leadership teams.
  • Work closely with offshore and onshore operational teams for workflow coordination.
  • Support process improvement initiatives for IDR and denial management operations.
  • Ensure HIPAA compliance and adherence to organizational SOPs and payer regulations.
  • Assist leadership with operational reporting, metrics, and audit readiness activities.
  • Good understanding of all the nuances of Out-of-Network Billing "

Required Qualifications
  • 1-2 years of experience in Healthcare Revenue Cycle Management (RCM), AR follow-up, denial management, or claims operations.
  • Strong understanding of medical billing, payer workflows, and healthcare reimbursement processes.
  • Experience working with payer portals, claim dispute workflows, or IDR processes preferred.
  • Familiarity with commercial insurance payers, appeals, denials, and escalation management.
  • Strong analytical, organizational, and documentation skills.
  • Proficiency in Excel, reporting trackers, and operational dashboards.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a fast-paced operational environment.

Preferred Qualifications
  • Experience handling IDR, arbitration, appeals, or out-of-network reimbursement workflows.
  • Exposure to healthcare compliance, audits, and payer regulations.
  • Experience working with offshore operational teams.
  • Knowledge of CMS guidelines and payer dispute resolution processes.

What We Offer
  • Opportunity to work with a rapidly growing healthcare RCM organization.
  • Exposure to evolving healthcare operational and compliance workflows.
  • Collaborative and growth-focused work culture.
  • Career advancement opportunities within AR, denial management, and operational leadership teams.

Apply