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Resolution Manager Jobs in Chicago, IL (NOW HIRING)

Pittsburgh Paints Co.

Store Manager

Hammond, IN · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Acrisure, LLC

US Indirect Tax Manager

Chicago, IL · On-site

$140K - $190K/yr

Manage all indirect state tax compliance, including preparing and reviewing supporting tax ... Support research and resolution of various state indirect tax audits and notices * Communicate and ...

New

The Pittsburgh Paints Company

Store Manager

Hammond, IN · On-site

$55 - $75/hr

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-partylogisticsand transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve safety ...

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-party logistics and transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve ...

Big City Optical

General Manager (Lakeview)

Chicago, IL · On-site

$50K - $65K/yr

Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...

Adbakx LLC

Tonkean Platform Administrator

Chicago, IL · On-site

Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution. * Manage user access, security roles, and governance controls. * Perform release validation and ...

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Chicago, IL

Resolution Manager information

See Chicago, IL salary details

$25.1K

$69.3K

$132.4K

How much do resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for resolution manager in Chicago, IL is $69,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,083.00 and $84,166.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Chicago, IL?

For Resolution Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Chicago, IL look for?

The top searched job categories for Resolution Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Resolution Manager jobs?

Cities near Chicago, IL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,282 per year, or $33.3 per hour.

Store Manager

Pittsburgh Paints Co.

Hammond, IN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The Opportunity
The Store Manager is a key leader within the US Commercial team responsible for driving store performance, developing a high-performing team, and delivering exceptional customer experience. This role leads daily store operations with a strong focus on sales growth, profitability, operational excellence, and team development.
The Store Manager empowers their team to achieve outstanding results by building strong customer relationships, improving sales performance, and ensuring the store operates efficiently and effectively.
Key Responsibilities
  • Lead daily store operations to achieve sales, profitability, customer service, and operational goals
  • Recruit, train, coach, and develop store team members to build a high-performing team and support career growth
  • Schedule employees, manage labor costs, and ensure appropriate staffing levels
  • Coach associates on selling techniques, product knowledge, and upselling strategies to drive premium product adoption
  • Partner with Sales Representatives and leadership to grow business through customer outreach, sales calls, and prospect development
  • Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution
  • Manage inventory levels, product availability, ordering, and inventory accuracy
  • Maintain merchandising standards, product presentation, and store organization
  • Oversee cash handling, POS processes, and daily financial reporting
  • Ensure compliance with company policies, safety standards, and operational procedures
  • Analyze sales performance, financial results, and store scorecards to make informed business decisions
  • Develop and execute local sales and marketing initiatives aligned with company strategies
  • Collaborate with regional and operational leaders to achieve business objectives

Qualifications
  • 1-3 years of retail store experience required
  • High school diploma or equivalent required
  • Previous retail management or outside sales experience preferred
  • Strong leadership, coaching, and customer service skills
  • Ability to analyze financial data and make business decisions
  • Paint, coatings, or related product knowledge preferred
  • Ability to work flexible hours and shifts (minimum 45 hours per week)
  • Valid driver's license required
  • Ability to lift up to 80 pounds occasionally and 40-60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
  • Proficiency with Microsoft Office Suite and internet-based applications

Success Factors
The ideal candidate demonstrates:
  • Strong understanding of customer needs and market opportunities
  • Proven ability to drive sales results and achieve business goals
  • Ability to motivate, coach, and develop a team
  • Strong operational and financial acumen
  • Positive, energetic, and adaptable approach in a fast-paced environment
  • Ability to build trust, promote teamwork, and drive continuous improvement

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).
The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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