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Resolution Manager Jobs in Kansas (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Kansas? For Resolution Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Kansas look for? The top searched job categories for Resolution Manager jobs in Kansas are:
What cities in Kansas are hiring for Resolution Manager jobs? Cities in Kansas with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

VP, Resolution Management

Enterprise Bank & Trust

Olathe, KS • On-site

Full-time

Re-posted 13 days ago

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, there's no stopping you!
Job Title:
VP, Resolution Management
Job Description:
Summary
This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates client's financial strength and capacity to repay outstanding debt. Works to reduce the Bank's exposure to loss and/or maximize the Bank's profits in the assigned portfolio.
Essential Duties and Responsibilities:
  • Reduces the bank's exposure to loss in commercial loan workouts.
  • Develops and implements a plan of action to protect and improve the bank's position through negotiating satisfactory repayment schedules, obtaining additional collateral and/or restructuring as appropriate.
  • Analyzes financial statements and related information to determine the financial condition and trajectory of the Borrower. Makes recommendations for additional action as a result of that analysis.
  • Maintain low delinquency ratios in the assigned portfolio.
  • Develops and implements a plan of action to protect and improve the bank's position through negotiating satisfactory repayment schedules, obtaining additional collateral, and/or restructuring loans as appropriate, and moving to a liquidation strategy as appropriate.
  • Prepares periodic reports to management.
  • Reviews existing loan documentation for errors and omissions, and takes appropriate corrective action.
  • Negotiates satisfactory repayment schedules, forbearance agreements, and settlement agreements as needed.
  • Obtains additional collateral and/or restructuring as appropriate.
  • Ongoing monitoring of existing loans for conformity to terms and conditions.
  • Actively participates with and assists senior lending officers on larger, more complex credits.
  • Monitors market conditions, and makes recommendations to reduce loss and increase profits.
  • Assists with the management and liquidation of OREO assets.
  • Assist with training less experienced staff.
  • Performs other duties and projects as assigned

Qualifications:
  • Strong commercial credit; financial/analytical, and collateral/assessment capabilities.
  • Strong Knowledge of bankruptcy law and issues, related party (owners/guarantors), and related compliance issues.
  • Ability to convey, pursue and protect the bank's interests in a professional manner.
  • Adhere to bank's credit policies, maintain required documents; clear exceptions, monitor covenant compliance, recommend risk rating changes, loan loss recognition and accrual status.
  • Ability to prioritize; handle multiple tasks; and work independently

Supervisory Responsibilities:
  • None

Education and/or Experience:
  • Bachelor's degree and work experience involving economics, finance and accounting.
  • Must have seven or more years' experience in Managed Assets/Commercial Loan Workout and Commercial Loan Collections experience, including extensive workout experience in asset based workout and commercial real estate.
  • Experience bringing resolution to work outs for loans ranging from $500,000 to $20 million.
  • Experience interacting with outside counsel on work outs.

Computer and Software Skills
  • Skilled in operation of a personal computer, including Microsoft Word and Excel, and Google Suite

Certificates, Licenses and Registrations
  • None

Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.

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