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Reservation Assistant Jobs in Indiana (NOW HIRING)

Holiday Inn

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Greet and assist guests during arrival and departure * Process payments and issuing room keys ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Kona Grill

Host/Hostess

Carmel, IN · On-site

$15 - $18/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Kona Grill - Carmel

Host

Carmel, IN

$13.25 - $16.50/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Clancy's Hospitality

Host

Westfield, IN · On-site

$17 - $24/hr

Basic proficiency with reservation and point-of-sale systems. Preferred Qualifications ... Maintain cleanliness and organization of the host station and entrance area. * Assist with opening ...

Clancy's Hospitality

Host

Noblesville, IN · On-site

Basic proficiency with reservation and point-of-sale systems. Preferred Qualifications ... Maintain cleanliness and organization of the host station and entrance area. * Assist with opening ...

Clancy's Hospitality

Host

Indianapolis, IN · On-site

Basic proficiency with reservation and point-of-sale systems. Preferred Qualifications ... Maintain cleanliness and organization of the host station and entrance area. * Assist with opening ...

Clancy's Hospitality

Host

Noblesville, IN · On-site

Basic proficiency with reservation and point-of-sale systems. Preferred Qualifications ... Maintain cleanliness and organization of the host station and entrance area. * Assist with opening ...

Benihana | Indiana

Host/Hostess

Indianapolis, IN

$16 - $19/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Kona Grill - Carmel

Host/Hostess

Carmel, IN

$15 - $18/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Benihana

Host/Hostess

Indianapolis, IN · On-site

$16 - $19/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Benihana | Indiana

Host

Indianapolis, IN

$13.50 - $16.75/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

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Reservation Assistant information

See Indiana salary details

$27.6K

$56.9K

$103.7K

How much do reservation assistant jobs pay per year?

As of Jun 10, 2026, the average yearly pay for reservation assistant in Indiana is $56,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a reservations assistant do?

A reservations assistant manages booking and scheduling tasks for clients or customers, often using reservation software or systems. They handle inquiries, confirm reservations, update records, and ensure smooth communication between clients and service providers, supporting efficient operations in hospitality, travel, or event industries.

What does a reservation associate do?

A reservation associate manages booking and scheduling for clients or customers, often using reservation systems or software. They handle inquiries, confirm reservations, modify or cancel bookings, and provide customer service to ensure a smooth reservation process. Strong communication skills and attention to detail are essential for this role.

Do you need a degree to be a reservation agent?

A reservation assistant typically does not need a degree to perform the role, but strong communication skills, customer service experience, and familiarity with reservation systems are important. Some employers may prefer or require a high school diploma or equivalent, while advanced roles or specialized industries might seek additional certifications or training.

What is the difference between Reservation Assistant vs Front Desk Agent?

AspectReservation AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, travel agencies, event venuesHotels, resorts, hospitality establishments
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking in/out guests, answering phones, assisting visitors

Both Reservation Assistants and Front Desk Agents work in hospitality settings, focusing on guest interactions. Reservation Assistants primarily manage bookings and reservations, while Front Desk Agents handle guest check-ins, check-outs, and front desk duties. The roles often overlap but differ mainly in their core functions within the guest service process.

What are Reservation Assistants?

Reservation Assistants are professionals who handle booking and reservation requests for customers, typically in industries such as hospitality, travel, or events. They are responsible for processing reservations, confirming availability, and providing information about services. Their role often includes answering customer inquiries, updating reservation systems, and ensuring that guest preferences or special requests are recorded. Strong communication and organizational skills are essential for this position, along with familiarity with booking software.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some roles may require basic computer proficiency and good communication abilities.

What are some common challenges faced by Reservation Assistants and how can they be managed effectively?

Reservation Assistants often encounter challenges such as handling high call volumes, managing last-minute booking changes, and resolving overbooking issues. Effective time management, clear communication skills, and familiarity with booking software are essential for staying organized and providing excellent customer service. Building strong relationships with team members and staying calm under pressure can also help Reservation Assistants navigate busy periods and deliver positive experiences to clients.

What are the key skills and qualifications needed to thrive as a Reservation Assistant, and why are they important?

To thrive as a Reservation Assistant, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with reservation management software, booking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills and qualities are crucial for ensuring efficient booking processes, high customer satisfaction, and smooth daily operations.
What are the most commonly searched types of Reservation jobs in Indiana? The most popular types of Reservation jobs in Indiana are:
What are popular job titles related to Reservation Assistant jobs in Indiana? For Reservation Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Reservation Assistant jobs in Indiana look for? The top searched job categories for Reservation Assistant jobs in Indiana are:
What cities in Indiana are hiring for Reservation Assistant jobs? Cities in Indiana with the most Reservation Assistant job openings:
Reservation Assistant jobs near you
Front Desk Agent

Front Desk Agent

Holiday Inn

Indianapolis, IN • On-site

$13.50 - $17.25/hr

Other

Dental, Vision, PTO

Posted 10 days ago

Holiday Inn rating

5.2

Company rating: 5.2 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

83rd of 105 rated hotels

Job description

DESCRIPTION
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
  • MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
  • Paid Holiday for Full Time/Part Time - Upon hire
  • Paid Time Off for Full Time/Part Time - 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand
Responsibilities:
  • Greet and assist guests during arrival and departure
  • Process payments and issuing room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records
REQUIREMENTS
  • High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
  • Ability to understand and follow directions
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
  • Able to stand for long periods and work weekends

Pennsylvania Parkway Hotel Partners LLC dba Holiday Inn is perfectly positioned to capture both leisure and business demands. Close to Keystone at the Crossing, Lucas Oil Stadium, Bankers Life Fieldhouse, Indianapolis Zoo, Indiana State Museum and the Indiana State Fairgrounds. Also, the Indianapolis Motor Speedway, home of the Indy 500, and Grand Park Sports Campus are just a short drive away. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.

What Holiday Inn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Holiday Inn logo

About Holiday Inn

Sourced by ZipRecruiter

Holiday Inn is a renowned hotel brand that operates worldwide and is part of the InterContinental Hotels Group (IHG). It was founded in 1952 and has since become one of the most recognizable names in the hospitality industry. Holiday Inn hotels are known for their comfortable accommodations and excellent customer service. They cater to both leisure and business travelers, offering a range of amenities and services to meet their needs. Holiday Inn hotels typically feature well-appointed rooms, on-site restaurants, meeting and event spaces, fitness centers, and sometimes swimming pools. The brand has different variations to cater to various segments of the market. For example, Holiday Inn Express is a more budget-friendly option, offering limited services but still providing a comfortable stay. On the other hand, Holiday Inn Resort properties are situated in popular vacation destinations and offer additional amenities such as pools, beach access, and family-friendly activities. Holiday Inn has a loyalty program called IHG Rewards Club, which allows guests to earn points for their stays and redeem them for various rewards, including free nights at Holiday Inn and other IHG properties. The brand's commitment to quality and consistency has earned it a strong reputation over the years. Holiday Inn hotels are located in numerous countries, making it a popular choice for travelers seeking reliable accommodations around the world. In recent years, Holiday Inn has also embraced sustainability initiatives, implementing energy-saving practices and environmentally friendly measures to reduce its carbon footprint.

Industry

Traveler accommodation and public relations agencies

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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