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Payroll Administrator

Houston, TX · Remote

$35/hr

Remote (U.S. Based) Experience Level: Minimum 3 years Employment Type: Temporary to Permanent ... Zoom, Slack, Microsoft Teams) to stay connected. * Soft Skills: Exceptional attention to detail ...

The SD Cooper Company

Pension Administrator

Fenton, MO · Remote

$50K - $70K/yr

  • Retirement

  • PTO

Benefits: * 100% Remote * Paid Sick Leave * Flexible schedule * Paid time off About Us The SD ... Proficiency in Office 365, Adobe, Zoom/Meet * Strong organizational and communication skills

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Remote Webinar Zoom Administrator information

What does a remote webinar Zoom administrator do?

A Remote Webinar Zoom Administrator is responsible for setting up, managing, and supporting Zoom webinars for organizations or clients. Their tasks typically include scheduling webinars, configuring registration and security settings, managing panelists and attendees, troubleshooting technical issues during live events, and ensuring smooth operation throughout the session. They may also handle post-webinar tasks such as generating attendance reports and distributing recordings. This role requires strong technical skills, attention to detail, and excellent communication abilities to provide a seamless virtual event experience.

What are the key skills and qualifications needed to thrive as a remote webinar Zoom administrator?

To thrive as a Remote Webinar Zoom Administrator, you need strong organizational skills, attention to detail, and a solid understanding of virtual event management, often supported by experience with webinar and conferencing platforms. Proficiency in Zoom, webinar management tools, and familiarity with troubleshooting audio/visual equipment and internet connectivity issues are typically required. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this position. These skills are crucial for ensuring seamless, professional webinar experiences and quickly resolving technical issues to maintain audience engagement.

What are some common challenges faced by remote webinar Zoom administrators, and how can they be managed effectively?

Remote Webinar Zoom Administrators often encounter challenges such as technical glitches, managing large attendee lists, and ensuring smooth coordination among speakers and panelists. To handle these effectively, it's important to conduct thorough pre-event testing, establish clear communication channels, and prepare contingency plans for unexpected issues. Familiarity with Zoom's advanced features, such as breakout rooms and participant controls, can also help maintain a seamless experience for both presenters and attendees.

What is the difference between Remote Webinar Zoom Administrator vs Remote IT Support Specialist?

AspectRemote Webinar Zoom AdministratorRemote IT Support Specialist
CredentialsZoom certifications, IT or tech-related certificationsCompTIA A+, Network+, or similar certifications
Work EnvironmentPrimarily virtual, focused on webinar platforms and event managementPrimarily virtual, troubleshooting hardware/software issues
Employer & IndustryEducational, corporate, or event organizations using ZoomIT service providers, corporate IT departments
Search & Comparison IntentFocus on webinar platform management skillsFocus on technical troubleshooting skills

The Remote Webinar Zoom Administrator specializes in managing and supporting Zoom webinars, ensuring smooth virtual events, and often requires Zoom-specific certifications. In contrast, the Remote IT Support Specialist provides broader technical support for hardware and software issues across various platforms. While both roles are remote and tech-focused, their core responsibilities and certifications differ, catering to distinct employer needs within the tech and event industries.

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Remote Webinar Zoom Administrator jobs near you
Infographic showing various Remote Webinar Zoom Administrator job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% Remote job distribution.

Product Adoption Expert - Contact Center

Zoom Video Communications, Inc.

Remote

$186K/yr

Full-time

Posted 5 days ago

Job description

Position Overview
We are seeking a Product Adoption Expert - Contact Center to drive deep product adoption and maximize business value for Zoom Contact Center across our customer base. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across contact center customers, while being deployable for high-impact, high-complexity engagements.
This is a specialist role for someone who has lived inside contact center platforms - deploying, administering, or driving adoption on tools such as RingCentral, Dialpad, Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS environment.
Key Responsibilities
Deployable Customer-Facing Engagements
  • Contact Center Subject Matter Expertise: Serve as the adoption expert for Zoom Contact Center - routing/IVR design, omnichannel (voice, chat, SMS), agent/supervisor workflows, workforce management, quality management, and AI-assisted capabilities.
  • Strategic Customer Support: Join customer calls and workshops to map contact center use cases and accelerate adoption of key workflows.
  • Migration & Competitive Context: Advise customers transitioning from or running alongside other contact center platforms - anticipating parity gaps, workflow translation needs, and change-management friction.
  • Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals.
  • Customer Education: Deliver customer-facing sessions including office hours, deep dives, and workflow clinics on contact center configuration, routing logic, and agent enablement.

Scalable & Programmatic Impact
  • Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to build scalable adoption resources:Micro-learnings and step-by-step configuration guidesPlaybooks and success plans covering routing design, IVR best practices, and agent onboardingEducational webinars and customer campaigns, including migration-focused contentWorkflow and use case catalogs by vertical
  • Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions.
  • Launch Support: Ensure new Contact Center feature launches include adoption-ready materials for immediate CSM and customer use.
  • Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, implementation blockers, and competitive gaps.

Success Metrics & KPIs
  • Product Adoption Growth: Increase percentage of customers actively using key contact center features and workflows.
  • Time-to-Adoption: Accelerate adoption timelines for new rollouts and migrations.
  • Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content.
  • CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests.
  • Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption.

Products Supported
  • Zoom Contact Center (primary focus)
  • Zoom Phone
  • ZVA / AI Companion (contact center use cases)
  • Zoom Ecosystem: APIs, RTMs, Webhooks, integrations

Preferred Background
  • Hands-on experience with contact center or unified communications platforms
  • Experience in contact center administration, implementation, or adoption/customer success roles - understanding of routing design, omnichannel queues, workforce and quality management tools, and agent/supervisor experience
  • Familiarity with migration dynamics between contact center platforms and change management for frontline agent teams
  • Comfort speaking to both technical and operational stakeholders

Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
08/31/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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