ZipRecruiter

Log In

2

Remote Verizon Help Desk Jobs in Oregon (NOW HIRING)

Instacart

Senior Financial Analyst, Retailer

OR · On-site +1

$85K - $106K/yr

... Desk, Legal, Revenue Operations, Data Science, and Accounting. In this role, you'll own end-to-end ... You'll help us go far together by pairing analytical depth with crisp storytelling that moves the ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and ... We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

Array

Senior Data Analyst

OR · On-site +1

$80/hr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Deployment Engineer

OR · On-site +1

$100K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

FP&A Analyst

OR · On-site +1

$120K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Quality Assurance (QA) Engineer

OR · On-site +1

$75K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Sapiens

Renewal Operations Manager

OR · On-site +1

Remote - North America Position Summary: Sapiens is building a dedicated renewal function - and you ... You will be working with the VP Global Renewals and the team to help define the go forward process ...

Array

Account Manager

OR · On-site +1

$120K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Lead Deployment Engineer

OR · On-site +1

$150K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Strategic Account Executive

OR · On-site +1

$150K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Senior Deployment Engineer

OR · On-site +1

$115K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Account Executive, Partnerships

OR · On-site +1

$100K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

VP, Enterprise Client Success

OR · On-site +1

$200K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

Array

Senior Offensive Security Engineer

OR · On-site +1

$170K/yr

Our private label offerings help drive revenue and increase engagement for our customers while ... 000 desk setup subsidy to set-up your unique remote office * $100/month to subsidize wifi/cell ...

previous pagenext page

Showing results 21-40

All JobsVerizon Help Desk JobsRemote Verizon Help Desk JobsRemote Verizon Help Desk Jobs in Oregon

Remote Verizon Help Desk information

What is a Remote Verizon Help Desk?

A Remote Verizon Help Desk job involves providing customer support and technical assistance to Verizon customers from a remote location, such as your home. Employees in this role help troubleshoot issues related to Verizon products and services, answer billing questions, and guide customers through setup and problem resolution. Communication is typically conducted via phone, chat, or email. Strong communication and problem-solving skills are essential, as well as familiarity with Verizon’s products and services.

What are the key skills and qualifications needed to thrive as a Remote Verizon Help Desk professional?

To thrive as a Remote Verizon Help Desk professional, you need strong troubleshooting skills, customer service experience, and a solid understanding of Verizon's products and services, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote diagnostic tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities are soft skills that distinguish top performers in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective remote support in a fast-paced environment.

What are some common challenges faced by Remote Verizon Help Desk representatives, and how can they be addressed?

Remote Verizon Help Desk representatives often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and maintaining clear communication with customers who may be frustrated. To address these challenges, representatives rely on strong problem-solving skills, comprehensive training on Verizon systems, and effective use of remote support tools. Staying organized, following established protocols, and seeking support from team leads or escalation channels are key strategies for success in this role.

What is the difference between Remote Verizon Help Desk vs Remote Technical Support Specialist?

AspectRemote Verizon Help DeskRemote Technical Support Specialist
CertificationsBasic IT certifications (CompTIA A+, Network+)Similar certifications, often including vendor-specific ones
Work EnvironmentCustomer service, troubleshooting via phone/chatTechnical troubleshooting, remote diagnostics
Employer & IndustryTelecommunications, VerizonIT services, various industries
Search & Comparison IntentCustomer support roles at VerizonTechnical troubleshooting roles in IT

Remote Verizon Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments but differ mainly in industry focus. The Verizon Help Desk emphasizes customer service within telecommunications, while Technical Support Specialists often work across various IT sectors with a broader technical scope.

Is Remote Verizon Help Desk a good company to work for remotely?

Remote Verizon Help Desk roles are typically considered stable with opportunities for remote customer support and technical troubleshooting. Employees often report a structured work environment, training, and the use of tools like ticketing systems, but experiences can vary based on individual roles and management. It's advisable to review specific job postings and employee feedback for a comprehensive view.

What are popular job titles related to Remote Verizon Help Desk jobs in Oregon?

For Remote Verizon Help Desk jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Help Desk jobs in Oregon look for?

The top searched job categories for Remote Verizon Help Desk jobs in Oregon are:

What cities in Oregon are hiring for Remote Verizon Help Desk jobs?

Cities in Oregon with the most Remote Verizon Help Desk job openings:

Remote Verizon Help Desk jobs near you

Enterprise Applications Analyst I

CONSUMER DIRECT CARE NETWORK

OR • On-site, Remote

Full-time

Posted 12 days ago

Consumer Direct Care Network rating

5.3

Company rating: 5.3 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

191st of 242 rated social care providers

Job description

Description & Requirements
Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


JOB SUMMARY

An Enterprise Applications Analyst (EAA) is typically responsible for providing technical support and ensuring the smooth functioning of enterprise applications. This role often involves interacting with end-users, documenting procedures, and participating in application design, testing, and implementation. They attend team, cross-functional, and project meetings to remain current on all application, implementation, and migration updates. An EAA will interpret and communicate technical information effectively to both internal and external recipients in a way that can be easily understood.


JOB DUTIES

  • Provide Tier 1 support for end-users via help desk tickets and resolve enterprise applications' related problems.
  • Analyze data, identify trends, and make recommendations using tools such as SQL Server Reporting Services (SSRS) and Power BI reports, Microsoft CRM, Workday, etc.
  • Utilize Microsoft applications such as Azure DevOps, AAD, and B2C in troubleshooting instances.
  • Analyze problems, identify root causes, and implement solutions.
  • Navigate Electronic Visit Verification (EVV) applications to assist with shift and login-related issues.
  • Identify and resolve issues, troubleshoot technical problems, and recommend solutions.
  • Take part in applicable meetings to include those with internal and external attendees.
  • Identify, create, and communicate BUG statuses to end users following department standards and procedures.
  • Assist with enterprise application implementations and testing, typically for new releases and updates.
  • Monitor applications to ensure systems are running correctly and efficiently.
  • Interact with cross-functional teams, including IT, Business Ops, and vendors, to support applications.
  • Perform baseline monitoring of application performance utilizing Azure tools such as Application Insights.
  • Navigate and pull shift data from various databases for use in troubleshooting, BUG creation, Medicaid Fraud investigations, etc.
  • Make corrections and updates to incorrect shift data in portal databases.
  • Comply with applicable legal requirements, standards, policies, and procedures.
  • Develop and maintain documentation to incorporate proper processes and procedures as standards.
  • Promptly address and resolve incoming incidents and requests within agreed-upon time frames.
  • Monitor deliverables and ensure timely completion of projects.
  • Participate in professional development and training activities.
  • Participate in after-hours work.
  • Participate in an on-call rotation.
  • Other duties as assigned.
  • Occasional travel may be required.
 

QUALIFICATIONS

  • 2+ years of experience in a corporate IT environment.
  • Associate degree or equivalent experience.
  • Knowledge of enterprise applications, SQL Server Management Studio (SSMS), and related technologies.
  • Knowledge of Azure DevOps, AAD, and B2C.
  • Effective written and verbal communication at both a technical and a simplified level.
  • Superior customer service to end-users and co-workers.
  • Dependability and strong communication skills.
  • The ability to prioritize and multitask effectively.
  • Be able to successfully pass a background screening.
  • Employees must provide their own reliable internet if working a remote/hybrid position.
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
 
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Consumer Direct Care Network employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply