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Remote Ttec Customer Service Chat Jobs (NOW HIRING)

TTEC Digital

Partner Development Director

Austin, TX · On-site +1

$180K - $200K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · Remote

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · On-site +1

$145K - $165K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

TTEC

VP, Sales Executive - BFSI (Remote)

Austin, TX · On-site +1

$160K - $190K/yr

... by TTEC's services • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · Remote

$145K - $165K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

As a Remote Chat Support Agent, you will be responsible for providing excellent customer service to our clients through online chat support. This is a full-time, remote position that offers the ...

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Remote Ttec Customer Service Chat information

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How much do remote ttec customer service chat jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote ttec customer service chat in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Ttec Customer Service Chat vs Remote Ttec Technical Support Specialist?

AspectRemote Ttec Customer Service ChatRemote Ttec Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat or phone
Employer & IndustryCustomer service for various industries, including retail and telecomTechnical support mainly for tech products and services

Remote Ttec Customer Service Chat focuses on assisting customers through chat with general inquiries, while Remote Ttec Technical Support Specialists handle technical issues requiring troubleshooting skills. Both roles are remote, but the technical support position often requires additional technical knowledge or certifications.

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Remote Ttec Customer Service Chat jobs near you
Chat Customer Representative - Remote

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Posted 11 days ago

Job description

Chat Customer Representative - Remote

New York, New York, United States Or refer someone

We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed

Key Responsibilities:

  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Work Location: Remote USA Only

Or refer someone

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