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Remote Ttec Customer Service Chat Jobs in Miami, FL

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Remote Health Insurance Agent - Nationwide

Florida City, FL · Remote

$21 - $26/hr

Be providing full lifecycle customer service and sales where you could accept inbound or might be ... TTEC offers full-time regular positions. After July 15th, this position pays a guaranteed hourly ...

New

ForgeFit

Remote Customer Service Specialist

Miami, FL · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Sales Match

Customer Service Representative

Miami, FL · Remote

$20 - $26/hr

... Remote Customer Service Representatives. In this role, you'll help customers by phone, chat, or email, answering questions, solving basic issues, and making sure they feel heard and supported. If you ...

Pleio

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Customer Service Representative (GoodStarter Remote)

Miami, FL · Remote

$16.50 - $22.25/hr

Preferred Talents and Abilities: * 2 to 3 years of customer service experience with exceptional ... Please reach out to Recruiting@pleio.com to request accommodation and we'd be happy to chat. Job ...

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All JobsTtec Customer Service Chat JobsRemote Ttec Customer Service Chat JobsRemote Ttec Customer Service Chat Jobs in Miami, FL

Remote Ttec Customer Service Chat information

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How much do remote ttec customer service chat jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote ttec customer service chat in Miami, FL is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Remote Ttec Customer Service Chat vs Remote Ttec Technical Support Specialist?

AspectRemote Ttec Customer Service ChatRemote Ttec Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat or phone
Employer & IndustryCustomer service for various industries, including retail and telecomTechnical support mainly for tech products and services

Remote Ttec Customer Service Chat focuses on assisting customers through chat with general inquiries, while Remote Ttec Technical Support Specialists handle technical issues requiring troubleshooting skills. Both roles are remote, but the technical support position often requires additional technical knowledge or certifications.

What are popular job titles related to Remote Ttec Customer Service Chat jobs in Miami, FL?

For Remote Ttec Customer Service Chat jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Remote Ttec Customer Service Chat jobs in Miami, FL look for?

The top searched job categories for Remote Ttec Customer Service Chat jobs in Miami, FL are:

What cities near Miami, FL are hiring for Remote Ttec Customer Service Chat jobs?

Cities near Miami, FL with the most Remote Ttec Customer Service Chat job openings:

Remote Ttec Customer Service Chat jobs near you

Chat Support Representative II

Miami, FL • Remote

Positive Behavior Steps
Outpatient Health Care • 1 - 10 employees
Learn more about Positive Behavior Stepsexternal

$54K - $62K/yr

Full-time

Posted 7 hours ago

Posted today

Job description

Positive Behavior Steps is seeking an experienced and customer-focused Chat Support Representative II to provide professional assistance through live chat and digital communication channels. This role is responsible for handling more complex customer inquiries, resolving issues efficiently, and ensuring a positive experience while maintaining company standards.


Location: United States (Remote)

Key Responsibilities

  • Respond to customer inquiries through live chat and digital communication platforms.

  • Provide accurate information and assistance regarding company services and processes.

  • Handle escalated or complex customer concerns and determine appropriate resolutions.

  • Maintain a professional, empathetic, and solution-oriented communication style.

  • Document customer interactions and update records accurately.

  • Manage multiple conversations while maintaining response quality and attention to detail.

  • Coordinate with internal teams when additional support or escalation is required.

  • Follow established policies, procedures, and confidentiality requirements.

  • Identify recurring customer concerns and communicate trends to management.

  • Assist with mentoring or supporting entry-level chat representatives when needed.

  • Meet established service, response-time, quality, and productivity standards.

Qualifications

  • High school diploma or equivalent required; additional education is a plus.

  • Previous customer service, chat support, administrative, or help-desk experience preferred.

  • Experience handling escalated customer inquiries is an advantage.

  • Excellent written communication, typing, and interpersonal skills.

  • Strong problem-solving and critical-thinking abilities.

  • Comfortable working with computers, chat platforms, email, databases, and standard office software.

  • Ability to multitask and prioritize effectively in a remote environment.

  • Strong attention to detail and organizational skills.

  • Dependable, professional, and able to work independently.

Equal Employment Opportunity

Positive Behavior Steps is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We encourage qualified individuals from all backgrounds to apply and are committed to maintaining a professional, inclusive, and respectful workplace.