2

Remote Troubleshooting Jobs in Raleigh, NC (NOW HIRING)

Remote Customer Service Specialist

Raleigh, NC ยท On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

This role involves troubleshooting hardware and software problems, resolving basic IT issues, and ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

This role involves troubleshooting hardware and software problems, resolving basic IT issues, and ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

ServiceNow Developer (Remote)

Raleigh, NC ยท On-site +1

$48.25 - $66.25/hr

ServiceNow Developer (Remote) Location: Raleigh, NC Duration: 10 Months with possible extension We ... Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform, including ...

New

next page

Showing results 1-20

Remote Troubleshooting information

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Raleigh, NC? For Remote Troubleshooting jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Raleigh, NC look for? The top searched job categories for Remote Troubleshooting jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Troubleshooting jobs? Cities near Raleigh, NC with the most Remote Troubleshooting job openings:
Infographic showing various Remote Troubleshooting job openings in Raleigh, NC as of July 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 43% Physical, 3% Hybrid, and 54% Remote job distribution.

Service & Installation Technician

Barbaric North America, Inc.

Wake Forest, NC โ€ข Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Barbaric is a globally operating company specializing in advanced vacuum material handling equipment and machinery. For our subsidiary in Wake Forest, NC, USA, we are seeking a dedicated Installation Technician to join our team, focusing on installation, service, commissioning, and technical support across North America.
Your Responsibilities:
• Perform mechanical and electrical installation of cutting-edge automated material handling systems.
• Independently manage on-site assembly and commissioning throughout North America.
• Conduct service visits, troubleshoot issues, and provide maintenance for existing customer installations.
• Offer independent telephone support and remote troubleshooting assistance.
Pre-Installation Training:
• Participate in a comprehensive training phase, including hands-on assistance during installations and formal training at our headquarters and production facilities in Austria.
Your Profile:
• Solid background in mechatronics and/or electro-mechanical installation of industrial machinery/equipment.
• Previous experience in a similar role is advantageous but not mandatory.
• Willingness to acquire necessary software skills for system commissioning.
• Strong team player with excellent communication skills and a commitment to quality.
• Ability and readiness to travel extensively across North America and occasionally to Europe for training.
• Independent work ethic with strong time management abilities.
• Typical installation durations range from 14 to 21 days with breaks.
What We Offer:
• Opportunity to work within a young, dynamic team in a modern, innovative company.
• Engaging and diverse range of tasks in a pleasant working environment.
• Long-term cooperation with competitive salary and benefits.
• Attractive base salary from USD 60,000 to 80,000 annually based on experience and qualifications.
• The actual total compensation, including per diem and overtime, is typically significantly higher.
• Company credit card for travel expenses.
• Company-provided mobile phone, laptop, and iPad.
Additional Benefits:
• Health and dental insurance fully covered through the corporate plan.
• Life and long-term disability insurance provided.
• 401(k) plan with employer matching.
• Daily per diem allowance during travel.
• Three weeks of vacation time, six days of personal/sick leave, and paid holidays.
• Opportunities for further training and career advancement.
For more information about our company, please visit https://www.barbaric.at/en/barbaric-north-america/
We look forward to receiving your application at info@barbaric.us

This is a remote position.