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Remote Troubleshooting Jobs in Raleigh, NC (NOW HIRING)

CWILL

Senior DevOps Engineer

Cary, NC · Remote

$120K - $160K/yr

California or North Carolina, remote or hybrid About Us CWILL (pronounced "quill") is a post ... Provide platform-level technical support to product and engineering teams, troubleshoot complex ...

CWILL

Senior DevOps Engineer

Cary, NC · On-site +1

$120K - $160K/yr

California or North Carolina, remote or hybrid About Us CWILL (pronounced "quill") is a post ... Provide platform-level technical support to product and engineering teams, troubleshoot complex ...

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All JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Raleigh, NC

Remote Troubleshooting information

See Raleigh, NC salary details

$21.7K

$70.3K

$160K

How much do remote troubleshooting jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote troubleshooting in Raleigh, NC is $70,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,663.00 and $91,341.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Raleigh, NC? For Remote Troubleshooting jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Raleigh, NC look for? The top searched job categories for Remote Troubleshooting jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Troubleshooting jobs? Cities near Raleigh, NC with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Raleigh, NC as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $70,308 per year, or $33.8 per hour.
Integration ServiceNow Developer 102150 with Security Clearance

Integration ServiceNow Developer 102150 with Security Clearance

Information Technology Engineering Corporation

Raleigh, NC • Remote

$50.50 - $69.25/hr

Other

Posted 20 days ago

Job description


Integration ServiceNow Developer 
Location: Remote
Required Clearance: Public Trust  Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.  Job Description: As the ServiceNow Integration Lead Developer, you will take ownership of designing and implementing a robust, bidirectional REST integration between ServiceNow and external systems. Your primary responsibility will be to architect and deliver seamless integrations, leveraging your expertise in ServiceNow development, IntegrationHub, and the App Engine. You will be expected to work independently, translating business requirements into technical solutions, and ensuring that integration patterns are optimized for performance and reliability.  In this role, you will guide the development roadmap, making key decisions on integration architecture and best practices. Familiarity with RESTful APIs, ServiceNow integration patterns, and hands-on experience with ServiceNow’s integration tools will be essential. Exposure to Mules or similar middleware platforms will be highly advantageous, as it will allow you to bridge complex systems efficiently. Your ability to mentor team members, troubleshoot integration issues, and deliver high-quality solutions will be critical to the success of the project.  Job Responsibilities: * Lead the design and development of bi-directional ServiceNow REST integrations.
* Architect integration solutions using ServiceNow IntegrationHub and App Engine.
* Develop and implement integration patterns to connect ServiceNow with external systems.
* Guide and mentor development teams on ServiceNow integration best practices.
* Independently deliver high-quality integration solutions from concept to deployment.
* Collaborate with stakeholders to define and refine the integration roadmap.
* Troubleshoot and resolve integration issues efficiently.
* Guide and mentor development teams on ServiceNow integration best practices.
* Independently deliver high-quality integration solutions from concept to deployment.
* Collaborate with stakeholders to define and refine the integration roadmap.
* Troubleshoot and resolve integration issues efficiently. 
Bonus: Leverage experience with MuleSoft to enhance integration capabilities  Required Skills: * Advanced ServiceNow platform knowledge and development expertise.
* ServiceNow IntegrationHub and Flow Designer mastery.
* RESTful API design, development, and consumption experience.
* Integration architecture and pattern design capabilities.
* JavaScript and ServiceNow scripting proficiency.
* Experience with middleware platforms (preferably MuleSoft).
* Integration performance optimization and troubleshooting expertise.
* Technical leadership and mentoring abilities.
* Requirements translation and stakeholder management skills.
* Independent project delivery from concept to implementation. 
Required Education: Bachelor’s Degree

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