ZipRecruiter

Log In

2

Remote Troubleshooting Jobs in Raleigh, NC (NOW HIRING)

CEDENT

MERN Developer

Durham, NC · On-site +1

Excellent communication skills with an ability to work effectively in-office and remote * Able to ... Hands-on production support, troubleshooting, and maintenance. * 50% MERN Development . Contribute ...

CEDENT

MERN Developer (Durham, NC)

Durham, NC · On-site +1

... office and remote Able to build modular, loosely coupled, reusable, and maintainable software ... Hands-on production support, troubleshooting, and maintenance. 50% MERN Development. Contribute to ...

next page

Showing results 1-20

All JobsTroubleshooting JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Raleigh, NC

Remote Troubleshooting information

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

How can I make 2000 a week working from home?

Remote troubleshooting jobs can pay $2000 or more per week if you have strong technical skills, experience, and certifications in areas like IT support or network management. Earning this level often involves taking on multiple clients, working full-time hours, or specializing in high-demand technical fields. Building a reputation and developing expertise with remote collaboration tools can also help increase earning potential.

What is the easiest remote job to get hired for?

Remote troubleshooting roles, such as technical support or help desk positions, are often among the easiest remote jobs to secure due to high demand and lower entry barriers. These jobs typically require basic technical skills, good communication, and sometimes certifications like CompTIA A+ or ITIL, making them accessible for beginners.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

How to make $1000 a week remotely?

Remote troubleshooting jobs can pay $1000 or more per week depending on experience, skill level, and the complexity of issues handled. Professionals often need strong technical skills, certifications, and the ability to work independently, with some roles offering freelance or contract opportunities that pay higher rates for specialized expertise.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What jobs pay 4000 a week without a degree?

Remote troubleshooting roles such as IT support specialists or network technicians can pay around $4,000 weekly for experienced professionals, especially those with certifications like CompTIA or Cisco. These jobs often require technical skills, problem-solving ability, and familiarity with remote tools, and they may offer high pay based on expertise and workload.
What are popular job titles related to Remote Troubleshooting jobs in Raleigh, NC? For Remote Troubleshooting jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Raleigh, NC look for? The top searched job categories for Remote Troubleshooting jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Troubleshooting jobs? Cities near Raleigh, NC with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Re-posted 15 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).