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Patient Support Specialist Remote Jobs in Raleigh, NC

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · On-site +1

Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ... supports the entire health system in streamlining the revenue cycle. This includes scheduling ...

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · Remote

Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ... supports the entire health system in streamlining the revenue cycle. This includes scheduling ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Provide professional, empathetic, and solution-oriented customer support. * Perform additional ...

Baxter

Tech Support Specialist

Raleigh, NC · Remote

$68K - $93K/yr

... support patient care environments. This is where your technical expertise helps healthcare ... What You'll Do * Provide remote technical troubleshooting and issue resolution for Care ...

micro1 AI

Cheminformatics Specialist - Remote

Cary, NC · Remote

$80 - $110/hr

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... PubChem, DrugBank) to support AI-driven discovery platforms. * Evaluate compound-target ...

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Patient Support Specialist Remote information

See Raleigh, NC salary details

$10

$18

$29

How much do patient support specialist remote jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient support specialist remote in Raleigh, NC is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.62 per hour, depending on experience, location, and employer.

What does a patient support specialist do when working remotely?

A Patient Support Specialist working remotely assists patients with scheduling appointments, managing medical records, answering questions about healthcare services, and providing support regarding insurance and billing. They communicate with patients primarily via phone, email, or online chat to ensure they receive timely and accurate information. The role requires strong communication skills, empathy, and the ability to handle sensitive information while adhering to privacy regulations like HIPAA.

What are some common challenges faced by remote patient support specialists, and how can they be managed?

Remote Patient Support Specialists often navigate challenges such as building rapport with patients without face-to-face interaction and managing multiple communication channels efficiently. Staying organized and using clear, empathetic communication techniques are essential for addressing patient concerns and providing accurate information. Additionally, working remotely requires proactive collaboration with healthcare teams via digital platforms to ensure continuity of care and timely resolution of patient issues.

What are the key skills and qualifications needed to thrive as a remote patient support specialist, and why are they important?

To excel as a Patient Support Specialist (Remote), you need a solid understanding of healthcare processes, strong communication abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, electronic health records (EHR), and HIPAA compliance is often required. Outstanding empathy, active listening, and problem-solving skills help you provide exceptional patient experiences and resolve concerns efficiently. These competencies ensure effective patient support, maintain compliance, and contribute to overall healthcare service quality in a remote environment.

What is the difference between Patient Support Specialist Remote vs Medical Customer Service Representative?

AspectPatient Support Specialist RemoteMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, healthcare-focusedRemote or call center, healthcare or insurance industry
Industry UsageHealthcare providers, insurance companiesHealthcare insurance, medical device companies
Common Search IntentUnderstanding roles, job requirements, remote workCustomer service roles in healthcare, remote support

The main difference between a Patient Support Specialist Remote and a Medical Customer Service Representative lies in their focus and responsibilities. Patient Support Specialists typically work directly with patients, providing healthcare-specific assistance, while Medical Customer Service Representatives handle inquiries related to medical insurance or products. Both roles often require similar credentials and can be performed remotely, but their primary functions and employer types differ slightly.

What are popular job titles related to Patient Support Specialist Remote jobs in Raleigh, NC?

For Patient Support Specialist Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Support Specialist Remote jobs in Raleigh, NC look for?

The top searched job categories for Patient Support Specialist Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Support Specialist Remote jobs?

Cities near Raleigh, NC with the most Patient Support Specialist Remote job openings:

Patient Support Specialist Remote jobs near you
Infographic showing various Patient Support Specialist Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,679 per year, or $18.6 per hour.

Certified Peer Support Specialist (Remote) - Federal Reentry Program - Raleigh, NC

CLFC Healthcare and Communications

Raleigh, NC • Remote

$32 - $38/hr

Contractor

Posted 14 days ago

Job description

Certified Peer Support Specialist - Fully Remote (Nationwide)

CLF Consultants LLC (CLFC Healthcare and Communications) is expanding its nationwide network of certified peer support specialists to deliver virtual community reentry peer support for a federal program supporting the U.S. Department of Justice, Federal Bureau of Prisons, Community Treatment Services. This is a fully remote, non-clinical, lived-experience peer role. All services are delivered virtually by telephone and secure video.

Why this opportunity stands out: Fully remote nationwide; flexible, self-set schedule; federal reentry mission; agency secure delivery platform; no clinical treatment responsibilities; potential multi-year engagement.

Compensation: $32 to $38 per hour, Independent Contractor (1099).

Position Overview: You walk alongside participants as a peer who has navigated recovery from a mental health condition, a substance use disorder, or involvement with the justice system, and you help each person set their own goals, build practical strategies, and stay connected to support during reentry. You do not diagnose, treat, or provide clinical services.

Key Responsibilities:

  • Conduct virtual enrollment and peer support sessions with assigned participants, tailoring frequency and approach to each person's goals.
  • Draw on your own recovery or reentry experience to build trust, model hope, and support long-term recovery and community reintegration.
  • Help participants identify strengths, set their own goals, and build actionable everyday strategies.
  • Maintain a confidential, respectful virtual space and clear non-clinical peer boundaries.
  • Document each session and complete required reporting accurately and on time through the program's secure system.
  • Recognize when a participant needs additional help and connect them to appropriate resources, including crisis lines and community supports.
  • Maintain an active caseload within program limits and respond promptly to participants and program coordinators.

Required Qualifications:

  • Current certification as a peer support specialist, such as NCPRSS, NCPS, or a state-recognized certified peer specialist credential (documentation required).
  • Lived experience of recovery from a mental health condition, a substance use disorder, or both, and/or lived experience with the justice system.
  • Comfort delivering services virtually by secure video and telephone, with reliable internet and a private, confidential space.
  • Strong listening, interpersonal, and boundary-setting skills; ability to document accurately and meet reporting timelines.

Strongly Preferred: Experience providing peer support in a reentry, correctional, or community-based setting; familiarity with recovery goals related to substance use and mental health; bilingual ability.

Engagement details: As an independent contractor, you supply your own reliable internet, private confidential workspace, and video-capable device. The DOJ/BOP contract requires use of the agency-approved secure delivery platform for all virtual sessions; a brief contract orientation covers federal scope and documentation standards.

Reference: 01CLFCJ002. CLFC is an Equal Opportunity Employer.

Employment Type: CONTRACTOR

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