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Patient Support Specialist Remote Jobs (NOW HIRING)

CareTalk Health

Patient Support Specialist (Remote)

$17/hr

Patient Support Specialist - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $17 per hour CareTalk Health CareTalk Health is a fully remote, nationwide virtual medical ...

Phil

Patient Support Specialist

$17.50 - $21.50/hr

Patient Support Tier 1 Specialist Tier 1 specialists handle all phone calls, emails, and SMS ... Ground floor opportunity with one of the fastest-growing startups in health-tech * Fully remote ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Phoenix, Arizona, United States $ 30,000.00 - 75,000.00 (US Dollar) Client Support Specialist (Remote) Overview We are seeking a Client Support Specialist to assist ...

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$16.75 - $20.75/hr

Patient Support Specialist We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Denver, Colorado, United States $ 30,000.00 - 75,000.00 (US Dollar) Or refer someone Overview We are seeking a Client Support Specialist to assist individuals and ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Atlanta, Georgia, United States $ 30,000.00 - 75,000.00 (US Dollar) Or refer someone Overview We are seeking a Client Support Specialist to assist individuals and ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

About the job Client Support Specialist (Remote) Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist ...

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How much do patient support specialist remote jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient support specialist remote in the United States is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What does a patient support specialist do when working remotely?

A Patient Support Specialist working remotely assists patients with scheduling appointments, managing medical records, answering questions about healthcare services, and providing support regarding insurance and billing. They communicate with patients primarily via phone, email, or online chat to ensure they receive timely and accurate information. The role requires strong communication skills, empathy, and the ability to handle sensitive information while adhering to privacy regulations like HIPAA.

What are some common challenges faced by remote patient support specialists, and how can they be managed?

Remote Patient Support Specialists often navigate challenges such as building rapport with patients without face-to-face interaction and managing multiple communication channels efficiently. Staying organized and using clear, empathetic communication techniques are essential for addressing patient concerns and providing accurate information. Additionally, working remotely requires proactive collaboration with healthcare teams via digital platforms to ensure continuity of care and timely resolution of patient issues.

What are the key skills and qualifications needed to thrive as a remote patient support specialist, and why are they important?

To excel as a Patient Support Specialist (Remote), you need a solid understanding of healthcare processes, strong communication abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, electronic health records (EHR), and HIPAA compliance is often required. Outstanding empathy, active listening, and problem-solving skills help you provide exceptional patient experiences and resolve concerns efficiently. These competencies ensure effective patient support, maintain compliance, and contribute to overall healthcare service quality in a remote environment.

What is the difference between Patient Support Specialist Remote vs Medical Customer Service Representative?

AspectPatient Support Specialist RemoteMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, healthcare-focusedRemote or call center, healthcare or insurance industry
Industry UsageHealthcare providers, insurance companiesHealthcare insurance, medical device companies
Common Search IntentUnderstanding roles, job requirements, remote workCustomer service roles in healthcare, remote support

The main difference between a Patient Support Specialist Remote and a Medical Customer Service Representative lies in their focus and responsibilities. Patient Support Specialists typically work directly with patients, providing healthcare-specific assistance, while Medical Customer Service Representatives handle inquiries related to medical insurance or products. Both roles often require similar credentials and can be performed remotely, but their primary functions and employer types differ slightly.

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Patient Support Specialist Remote jobs near you

Patient Support Specialist (Remote)

CareTalk Health

Remote

$17/hr

Full-time

Posted 10 days ago

Job description

Job Title: Patient Support Specialist - Remote
Location: Remote - United States
Employment Type: FT W2
Compensation: $17 per hour
CareTalk Health
CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise - it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.
About the Role
We are seeking Patient Support Specialists (PSS) who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience.
We are hiring for multiple full-time positions. All opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a rate of $17 per hour.
What You'll Do
Key Responsibilities
Care Team Coordination
  • Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
  • Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
  • Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
  • Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
  • Monitor call activity across teams and proactively support timely handoffs from RN to provider.
  • Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.

Patient Intake and Check-In
  • Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
  • Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
  • Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
  • Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
  • Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.

Communication and Documentation
  • Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
  • Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
  • Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.

Technical Navigation & Support
  • Use tools to route patients per clinical workflow.
  • Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
  • Communicate with patients and care team members via internal chat or phone to coordinate activities.

Required
  • Experience in a healthcare or customer service setting required
  • Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
  • Excellent interpersonal and communication skills
  • Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment

Preferred
  • Experience in telehealth, medical office or remote care delivery
  • Familiarity with HIPAA and patient privacy regulations
  • Bilingual in English and Spanish (or other language) is a plus

Work Environment
This is a remote position and may be "on camera" at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace.
Technical Requirements:
• Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.
• Headphones: Wired headphones required for optimal audio quality.
• Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router
• Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
• Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine. If it doesn't you'll need to get one.
• Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
Why CareTalk Health
CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.
CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice.

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