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Patient Support Specialist Remote Jobs (NOW HIRING)

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$16.75 - $20.75/hr

Patient Support Specialist We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients ...

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$16.75 - $20.75/hr

Patient Support Specialist We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Nexora Talent

Client Support Specialist (Remote)

Austin, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Nexora Talent

Client Support Specialist (Remote)

San Jose, CA · Remote

$21 - $28.50/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

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How much do patient support specialist remote jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for patient support specialist remote in the United States is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Support Specialist (Remote), and why are they important?

To excel as a Patient Support Specialist (Remote), you need a solid understanding of healthcare processes, strong communication abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, electronic health records (EHR), and HIPAA compliance is often required. Outstanding empathy, active listening, and problem-solving skills help you provide exceptional patient experiences and resolve concerns efficiently. These competencies ensure effective patient support, maintain compliance, and contribute to overall healthcare service quality in a remote environment.

What does a Patient Support Specialist do when working remotely?

A Patient Support Specialist working remotely assists patients with scheduling appointments, managing medical records, answering questions about healthcare services, and providing support regarding insurance and billing. They communicate with patients primarily via phone, email, or online chat to ensure they receive timely and accurate information. The role requires strong communication skills, empathy, and the ability to handle sensitive information while adhering to privacy regulations like HIPAA.

What are some common challenges faced by remote Patient Support Specialists, and how can they be managed?

Remote Patient Support Specialists often navigate challenges such as building rapport with patients without face-to-face interaction and managing multiple communication channels efficiently. Staying organized and using clear, empathetic communication techniques are essential for addressing patient concerns and providing accurate information. Additionally, working remotely requires proactive collaboration with healthcare teams via digital platforms to ensure continuity of care and timely resolution of patient issues.

What is the difference between Patient Support Specialist Remote vs Medical Customer Service Representative?

AspectPatient Support Specialist RemoteMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, healthcare-focusedRemote or call center, healthcare or insurance industry
Industry UsageHealthcare providers, insurance companiesHealthcare insurance, medical device companies
Common Search IntentUnderstanding roles, job requirements, remote workCustomer service roles in healthcare, remote support

The main difference between a Patient Support Specialist Remote and a Medical Customer Service Representative lies in their focus and responsibilities. Patient Support Specialists typically work directly with patients, providing healthcare-specific assistance, while Medical Customer Service Representatives handle inquiries related to medical insurance or products. Both roles often require similar credentials and can be performed remotely, but their primary functions and employer types differ slightly.

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What job categories do people searching Patient Support Specialist Remote jobs look for? The top searched job categories for Patient Support Specialist Remote jobs are:
Patient Support Specialist Remote jobs near you

Patient Support Specialist

Paysign Inc

Henderson, NV • On-site, Remote

$19/hr

Other

Re-posted 26 days ago

Job description

Description

The Patient Support Specialist plays a critical role in ensuring the smooth and accurate servicing of medical copay claims inquiries. This position involves meticulous attention to detail, proficiency in handling medical billing software, and excellent customer service skills to interact with internal teams, external stakeholders, health care providers' offices, and patients  


Requirements

Essential Functions and Responsibilities

  • Receive inbound support calls and conduct routine outbound calls to providers' offices and patients for various reasons.
  • Consult with health care providers, pharmacies, hub partners, and patients to obtain necessary information or resolve claim-related inquiries.
  • Review and validate medical copay claims for completeness and accuracy. 
  • Ensure all required documentation is included and meets client and regulatory standards.
  • Accurately input claim data into the billing system or electronic health records platform.
  • Navigate and utilize various software applications to efficiently process claims and resolve issues.
  • Apply knowledge of medical coding to ensure the accurate benefit is provided.
  • Investigate and resolve discrepancies or issues related to claims, including coding errors, eligibility concerns, rejections, and business rule disputes.
  • Collaborate with internal operational and client-facing departments to address claim-related issues.
  • Identify opportunities for process improvement and contribute to the development of best practices.

Required Skills/Abilities

  • Outstanding customer care skills 
  • Excellent written and oral skills 
  • Computer literacy and keyboard typing skills 
  • Proficiency in Microsoft 365 (Word, Excel, PowerPoint) and experience with quality-monitoring software/systems 
  • Ability to work independently and as part of a team in a fast-paced environment 
  • Problem-solving skills and the ability to handle challenging situations with professionalism and empathy 
  • Experience in medical billing and electronic health record systems preferred
  • Bilingual (English/Spanish) preferred 

Minimum Qualifications       

  • High school diploma or equivalent 
  • At least 18 years of age 
  • One year customer care experience

Supervisory Responsibilities/Accountabilities

  • This position does not have supervisory responsibilities/accountabilities.

Working Conditions

  • Work is performed within an indoor office environment utilizing standard office equipment.
  • General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds plus walking and standing for long periods of time.
  • Travel: This position does not normally require overnight travel.
  • Remote Work: This position is not eligible for remote work.



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