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Patient Support Specialist Remote Jobs (NOW HIRING)

Atlantis Health

Nurse Specialist - Patient Support Programs

$17.50 - $21.50/hr

S., and we are looking for an experienced Nurse Specialist to successfully deliver new and existing ... Department Nurse Services Role Patient Support Nurse Locations USA Remote status Fully Remote ...

Sharecare

ROI Support Specialist - Remote

Job Summary: Provide support to Release of Information Specialists, Quality Control, Customer ... Maintain privacy of all patient, employee and volunteer information and access such information ...

Sharecare

ROI Support Specialist - Remote

Job Summary: Provide support to Release of Information Specialists, Quality Control, Customer ... patient medical records. Essential Functions: * Assist Release of Information Specialists to ...

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How much do patient support specialist remote jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient support specialist remote in the United States is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What does a patient support specialist do when working remotely?

A Patient Support Specialist working remotely assists patients with scheduling appointments, managing medical records, answering questions about healthcare services, and providing support regarding insurance and billing. They communicate with patients primarily via phone, email, or online chat to ensure they receive timely and accurate information. The role requires strong communication skills, empathy, and the ability to handle sensitive information while adhering to privacy regulations like HIPAA.

What are some common challenges faced by remote patient support specialists, and how can they be managed?

Remote Patient Support Specialists often navigate challenges such as building rapport with patients without face-to-face interaction and managing multiple communication channels efficiently. Staying organized and using clear, empathetic communication techniques are essential for addressing patient concerns and providing accurate information. Additionally, working remotely requires proactive collaboration with healthcare teams via digital platforms to ensure continuity of care and timely resolution of patient issues.

What are the key skills and qualifications needed to thrive as a remote patient support specialist, and why are they important?

To excel as a Patient Support Specialist (Remote), you need a solid understanding of healthcare processes, strong communication abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, electronic health records (EHR), and HIPAA compliance is often required. Outstanding empathy, active listening, and problem-solving skills help you provide exceptional patient experiences and resolve concerns efficiently. These competencies ensure effective patient support, maintain compliance, and contribute to overall healthcare service quality in a remote environment.

What is the difference between Patient Support Specialist Remote vs Medical Customer Service Representative?

AspectPatient Support Specialist RemoteMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, healthcare-focusedRemote or call center, healthcare or insurance industry
Industry UsageHealthcare providers, insurance companiesHealthcare insurance, medical device companies
Common Search IntentUnderstanding roles, job requirements, remote workCustomer service roles in healthcare, remote support

The main difference between a Patient Support Specialist Remote and a Medical Customer Service Representative lies in their focus and responsibilities. Patient Support Specialists typically work directly with patients, providing healthcare-specific assistance, while Medical Customer Service Representatives handle inquiries related to medical insurance or products. Both roles often require similar credentials and can be performed remotely, but their primary functions and employer types differ slightly.

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Patient Support Specialist Remote jobs near you

Nurse Specialist - Patient Support Programs

Atlantis Health

Remote

$17.50 - $21.50/hr

Other

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Are you our next Change Agent?
We are seeking a compassionate and experienced Patient Support Program (PSP) Nurse to deliver exceptional, one-on-one support to patients navigating their treatment journey. You will be part of a dedicated Nurse Services team that serves as the frontline of patient engagement, providing support via phone and digital channels, helping patients understand their treatment, overcome barriers, and stay on track with their care plans. This is an exciting opportunity to make a genuine impact on patients' lives while working in a collaborative and patient-centric environment..
About usAtlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision
To preserve the health of people everywhere, in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them, by combining our 25+ years of global experience, data driving behavioral science and technology.
Why join us?Atlantis Health is a world leader in designing and implementing multi-channel, personalized patient support and adherence programs. Our award-winning programs increase adherence to treatment, improve patient health outcomes and deliver economic benefits to healthcare providers and the pharmaceutical industry.
Purpose of roleWe implement multi-channel patient programs across U.S., and we are looking for an experienced Nurse Specialist to successfully deliver new and existing projects and to bring experience, energy and expertise to the delivery of our patient-centric programs.
Essential requirements
  • Provide empathetic, personalized support to patients enrolled in treatment programs via phone and digital communication channels.
  • Use motivational interviewing and evidence-based behavioral frameworks to help patients manage their condition and adhere to prescribed treatments.
  • Serve as a trusted point of contact for patients, caregivers, and family members throughout the treatment journey.
  • Record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards.
  • Report any potential adverse events or product complaints in accordance with pharmacovigilance protocols.
  • Collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience.
  • Participate in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions.
  • Provide insights and feedback to help refine patient support initiatives and program strategies.
  • Active nursing license in the U.S. (RN or equivalent), with experience in patient-facing roles. RDN a plus.
Preferred experience and skills
  • Bilingual in English/Spanish is preferred.
  • Previous experience working in a call center or virtual nursing environment preferred.
  • Strong understanding of treatment adherence, chronic condition management, or specialty therapies.
  • Comfortable working within pharmaceutical-sponsored patient support programs and understanding of AE reporting and compliance.
  • Excellent communication skills, with a patient-first, compassionate approach.
  • Comprehensive knowledge of nursing industry and associated guidelines in the U.S.
  • Understanding of compliance and AE reporting needs as it relates to PSP programs
  • Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel
  • Exceptional time management, communication, and organizational skills
  • Excellent and proactive problem solver
  • Ability to adapt quickly and be flexible in the face of changing priorities
  • Excellent attention to detail

Benefits
• Competitive salary commensurate with experience
• Comprehensive healthcare benefits package
• Retirement savings plan
Our office is located in Summit, New Jersey and this is a remote working role.
Department Nurse Services Role Patient Support Nurse Locations USA Remote status Fully Remote Employment type Contract

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