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Remote Troubleshooting Jobs in Raleigh, NC (NOW HIRING)

VocoVision

Virtual SLP in NC

Raleigh, NC · Remote

A fully remote opportunity for a skilled Speech-Language Pathologist specializing in telespeech ... Collaborate with clinical and technical support teams to troubleshoot and optimize virtual sessions.

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

... to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

CEDENT

MERN Developer

Durham, NC · On-site +1

Excellent communication skills with an ability to work effectively in-office and remote * Able to ... Hands-on production support, troubleshooting, and maintenance. * 50% MERN Development . Contribute ...

CEDENT

MERN Developer (Durham, NC)

Durham, NC · On-site +1

... office and remote Able to build modular, loosely coupled, reusable, and maintainable software ... Hands-on production support, troubleshooting, and maintenance. 50% MERN Development. Contribute to ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$43K - $50K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment * Handle ...

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All JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Raleigh, NC

Remote Troubleshooting information

See Raleigh, NC salary details

$21.7K

$70.3K

$160K

How much do remote troubleshooting jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote troubleshooting in Raleigh, NC is $70,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,663.00 and $91,341.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Raleigh, NC? For Remote Troubleshooting jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Raleigh, NC look for? The top searched job categories for Remote Troubleshooting jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Troubleshooting jobs? Cities near Raleigh, NC with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Raleigh, NC as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $70,308 per year, or $33.8 per hour.
Member Service Representative - Remote North Carolina!!

Member Service Representative - Remote North Carolina!!

S3 Shared Service Solutions, LLC

Raleigh, NC • Remote

$19.23 - $19.73/hr

Full-time

Medical, Dental, Vision, Life

Posted 25 days ago

Job description

Member Service Representative (Competitive Pay plus incentives) - College Grads and Bilingual (Spanish) candidates are a plus! This is a Remote position! Candidates must live in North Carolina!

APPLY DIRECTLY by visiting our website: www.s3cuso.com - click on current openings - Member Service Representative - Apply to Corporate location in Linthicum/Baltimore but use North Carolina address in your application!

OVERVIEW

The Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues.

Higher level responsibilities will also include the following: Responding to online banking and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve ID/password access issues; prepare professionally written responses to email inquiries, ensuring that the member’s response is completed within established time-frames; research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and educate members about bill payment functionality for future use. Service Representatives will also be expected to complete all required compliance documentation for wire transfer requests in order to minimize potential fraud. Successful representatives may also be asked to act in a mentor capacity for newly hired representatives.

S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

RESPONSIBILITIES

  • Respond to member and potential member phone inquiries on membership, products and services.
  • Navigate system applications as needed to resolve inquiries.
  • Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.
  • Accurately verify, document, and process all member transactions.
  • Prioritize workload based on mandatory requirements and member service level agreements.
  • Safeguard member accounts and information for privacy and accuracy.
  • Resolve complaints by communicating with other departments and/or partners as needed.
  • Provide extraordinary service by resolving problems thoroughly.
  • Perform and process account maintenance, fulfillment requests, research requests, etc.
  • Work in collaboration with other team members
  • Recognize and escalate issues.
  • Email Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.
  • Bill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.
  • Other duties as assigned.

QUALIFICATIONS

  • Minimum of 2 years of Financial Institution or Customer Service experience.
  • College degree preferred or relevant work experience may be considered.
  • Basic computer knowledge in Microsoft environment and internet.
  • Strong analytical skills with a high degree of accuracy.
  • Ability to work flexible hours.
  • Ability to adhere to a pre-determined schedule
  • Positive attitude and team-oriented.
  • Exceptional verbal and written communication skills.
  • Ability to work in a multi-tasking environment.
  • Demonstrate member service skills.
  • Working knowledge of online banking systems and bill payment service.
  • Troubleshooting and problem-solving skills that potentially lead to process improvement

Company Description

The S3 corporate office is located in the Baltimore/Washington corridor, S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that is guided by a relentless focus to meet and exceed the expectations of the credit unions we serve. As a solutions-based operations support provider, our client base is comprised of leading financial institutions with combined assets in excess of $18 billion with over 900,000 members.
S3 implements and supports collaborative business solutions for our partner credit unions in the areas of Deposit Operations, Real Estate Lending, Consumer Lending, Collections, and Call Center Operations. Striving for excellence in everything we do, our goal is to deliver high-quality, cost-effective services to our credit union partners so they can invest in the futures of their organizations and most importantly, their members. #ZR