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Remote Tier 2 Support Jobs in Springfield, IL (NOW HIRING)

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote tier 2 support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Springfield, IL?

For Remote Tier 2 Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Springfield, IL look for?

The top searched job categories for Remote Tier 2 Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Tier 2 Support jobs?

Cities near Springfield, IL with the most Remote Tier 2 Support job openings:

Remote Licensed Mental Health Professional - Full-Time Opportunities

Springfield, IL • Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

The Lifecare Counseling and Services is seeking dedicated, licensed mental health counselors to join our dynamic and supportive team. As a Remote Mental Health Counselor, you will have the opportunity to provide exceptional therapy to clients while enjoying the flexibility of a fully remote position. This role offers full-time work with an attractive salary range of USD 90,000 to 104,000 annually, commensurate with experience and hours worked.

About the Organization

The Lifecare Counseling and Services is a vibrant, community-focused health clinic based in Springfield, Illinois. Our mission is to improve the mental well-being of our clients by providing accessible, high-quality counseling services. We are committed to fostering a diverse culture that promotes integrity and excellence in mental health care. We actively recruit licensed professionals, including Licensed Marriage and Family Therapists (LMFT), Licensed Clinical Professional Counselors (LCPC), and Licensed Clinical Social Workers (LCSW), to ensure we meet the varied needs of our clientele.

Work Environment

This position is 100% remote, allowing you to work from the comfort of your home, thereby eliminating the need for daily commutes. Enjoy the work-life balance that comes with a flexible schedule where you can set your own hours based on personal availability. Our all-in-one counselor portal streamlines your workflow, minimizing administrative burdens and allowing you to focus on what you do best—supporting your clients.

Key Responsibilities
  • Conduct professional counseling sessions through secure video conferencing software, ensuring confidentiality and compassion in all interactions.
  • Utilize evidence-based treatment modalities, including solution-focused approaches, to effectively address individual client needs.
  • Develop customized treatment plans that align with the clients' goals, while continuously evaluating progress and adapting strategies as necessary.
  • Facilitate insightful discussions that help clients understand their emotions, experiences, and interpersonal relationships.
  • Support clients in building healthy coping mechanisms and skills that enhance their quality of life.
Patient Population / Client Focus

In this role, you will primarily work with stable, low-acuity adults who present with a variety of mental health concerns. Our focus is on making meaningful connections with clients and assisting them in developing resilience and self-awareness through therapeutic engagement. Your expertise will help clients navigate challenges, leading to overall improvements in their mental health and well-being.

Qualifications
  • A Master's degree in a counseling-related discipline, such as Social Work, Mental Health Counseling, or Marriage and Family Therapy.
  • A current, active license to practice independently in your state as either an LMFT, LCPC, or LCSW. Please note that we cannot accept applicants with limited or provisional licenses or any form of disciplinary actions.
  • Strong interpersonal skills and a compassionate approach to client care.
  • Proficient computer literacy, including experience with telehealth platforms and documentation systems.
  • A reliable computer with webcam and audio capabilities for virtual counseling sessions, alongside a dependable internet connection.
Preferred Experience
  • A minimum of two years of experience in mental health counseling, focusing on adult populations.
  • Background in working with diverse client demographics and understanding of cultural competency in counseling.
Compensation and Benefits

Our compensation package includes a competitive salary between USD 90,000 and 104,000 based on your experience and hours contributed. In addition to this, we offer a sign-on bonus, weekly direct deposit, and a monthly healthcare stipend for full-time counselors, ensuring you feel valued and supported.

Career Growth Opportunities

At The Lifecare Counseling and Services, we believe in the professional development of our counselors. With our supportive environment and access to resources, counselors can routinely assess and elevate their skills, leading to enhanced career trajectories. We aim to empower our counselors to foster both personal and professional growth through ongoing training and mentorship.

Why Join Our Team

Joining The Lifecare Counseling and Services means becoming part of a committed team where your expertise is recognized and your work directly impacts the well-being of the community. You will enjoy flexible hours, an uncomplicated paperwork process handled by our administration, and a pipeline of clients aligned with your specialties and preferences. Experience the satisfaction of concentrating on your practice, knowing that our support team is in place to assist you.

Application Information

If you are ready to make a positive impact in the lives of individuals seeking mental health support, we encourage you to apply today! Submit your resume detailing your qualifications and experience. Our onboarding specialists will assist you in getting paneled and ready to see clients in as little as 1 to 3 days. Take the next step in your career with The Lifecare Counseling and Services!