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Remote Tier 2 Support Jobs in Springfield, IL (NOW HIRING)

Intuit

Manager, Partner Program Operations

Springfield, IL · Remote

$210K - $284K/yr

... and incentives, tier-aware support, co-sell protection, and the governance that holds it all ... People Management: 2+ years of people management experience, or demonstrated experience building ...

Intuit

Manager, Partner Program Operations

Springfield, IL · On-site +1

$210K - $284K/yr

... and incentives, tier-aware support, co-sell protection, and the governance that holds it all ... People Management: 2+ years of people management experience, or demonstrated experience building ...

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote tier 2 support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Springfield, IL?

For Remote Tier 2 Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Springfield, IL look for?

The top searched job categories for Remote Tier 2 Support jobs in Springfield, IL are:

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Cities near Springfield, IL with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

CHILD SUPPORT SPECIALIST TRAINEE

Springfield, IL • On-site, Remote

State of Illinois
Public Administration • 11 - 50 employees
Learn more about State of Illinoisexternal

$4.7K - $6.4K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

State Of Illinois rating

8.0

Company rating: 8.0 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

Job description

Job Requisition ID: 57113 

BPIS: 09277/11807
Opening Date: 09/08/2026
Closing Date: 09/22/2026
Agency: Department of Healthcare and Family Services
Class Title: CHILD SUPPORT SPECIALIST TRAINEE - 07200 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated starting salary (As of 7/1/26)$4747/mon; Full salary range $4747 - $6446/mo
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Collection and Asset Recovery Unit (CARU)/Bank Liens team in the role of Child Support Specialist Trainee. The candidate will participate in an agency sponsored training program for twelve months receiving training designed to develop knowledge and understanding of the Child Support program and its policies and processes. Additionally, the candidate will receive training learning how to interpret and review child support orders.

The ideal candidate will possess excellent communication, organizational, and analytical skills to be successful in evaluating the operations of the CARU Unit in implementing objectives for improvement, while maintaining working relationships with other governmental professional organizations. HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions
  • Under immediate supervision, participates in an agency-sponsored child support services training program of up
    to twelve months in duration
  • Assists with calculating financial obligations and support balances related to child support accounts
  • Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for
    case review and entry into the system
  • Assists with resolving customer service issues in a Call Center environment through direct customer contact or
    with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail
  • Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing
    and preparing petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs)
  • Assists with managing the establishment, modification, and enforcement of court orders
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated
    above
Minimum Qualifications
  • Requires education and experience equivalent to four (4) years of college with coursework in psychology, sociology, social
    welfare, business administration, or finance or equivalent educational attainment in a related field; or, education and
    experience equivalent to two (2) years' college with a minimum of eight (8) semester hours in finance and four (4) years of
    experience in the Child Support Enforcement program area; or, eight (8) years' experience performing paraprofessional
    functions in the Child Support Enforcement program area
Conditions of Employment
  • Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
  • Requires the ability to utilize and maintain state issued equipment such as a laptop
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30am to 5:00pm
Headquarter Location: 607 E Adams St, Springfield, Illinois, 62701
Work County: Sangamon
Email: HFS.DCSSApps@illinois.gov
Posting Group: Social Services

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

What State Of Illinois employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

State of Illinois logo

About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Industry

Public administration

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

Social media

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