2

Remote Tier 2 Support Jobs in Butler, PA (NOW HIRING)

Showing results 21-40

Remote Tier 2 Support information

See Butler, PA salary details

$13

$23

$40

How much do remote tier 2 support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote tier 2 support in Butler, PA is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Butler, PA?

For Remote Tier 2 Support jobs in Butler, PA, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Butler, PA look for?

The top searched job categories for Remote Tier 2 Support jobs in Butler, PA are:

What cities near Butler, PA are hiring for Remote Tier 2 Support jobs?

Cities near Butler, PA with the most Remote Tier 2 Support job openings:

Infographic showing various Remote Tier 2 Support job openings in Butler, PA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

Remote Licensed Mental Health Counselor (LMFT, LPC, LCSW) - Full-Time

High Hopes Behavioral Health

Beaver Falls, PA โ€ข Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago


Job description

Position Overview

High Hopes Behavioral Health is actively seeking a dedicated and passionate Licensed Mental Health Therapist to join our remote team in Beaver Falls, Pennsylvania. This full-time position caters to individuals looking to further their professional journey in a supportive and progressive environment focused on mental well-being. The ideal candidates will be licensed professionalsโ€”either Licensed Marriage and Family Therapists (LMFT), Licensed Professional Counselors (LPC), or Licensed Clinical Social Workers (LCSW)โ€”who are committed to providing high-quality therapeutic services.

About the Organization

High Hopes Behavioral Health is a leading provider of mental health services, dedicated to delivering compassionate and effective therapy to clients across diverse demographics. Our team is committed to fostering a safe and inclusive atmosphere where clients can achieve personal growth and mental resilience. We prioritize ongoing professional development and create a culture that supports collaboration and innovation to enhance our therapeutic approaches.

Work Environment

This position offers a fully remote work setting, allowing you to engage with clients through our advanced telehealth platform. Our telehealth model is designed to make mental health support accessible to a wider audience, ensuring that you can maintain a flexible work schedule while effectively meeting the needs of your clients from the comfort of your own home. You can expect to work Monday to Friday from 9:00 AM to 5:00 PM, allowing for a balanced work-life harmony.

Key Responsibilities
  • Conduct individualized therapy sessions via telehealth, focusing on client-specific needs and therapeutic goals.
  • Utilize evidence-based treatment models and collaborate with multidisciplinary teams to develop and refine comprehensive care plans tailored to clients' unique circumstances.
  • Maintain precise, organized, and compliant clinical documentation that adheres to best practices and regulatory standards, enabling effective client tracking and continuity of care.
  • Implement relevant therapeutic strategies and interventions to support client well-being, addressing issues such as anxiety, depression, trauma, and relationship dynamics.
  • Engage in outreach initiatives and community engagement activities to raise awareness about mental health resources and contribute to reducing stigma within the community.
Patient Population / Client Focus

The clients you will support come from a variety of backgrounds, including individuals, couples, and families facing an array of mental health challenges. Our organization emphasizes personalized care, tailoring therapeutic methodologies to meet the distinct needs of each client. You will be instrumental in creating a safe environment that fosters healing, growth, and acceptance.

Qualifications
  • A Masterโ€™s degree in Counseling, Social Work, Marriage and Family Therapy, or a related field is mandatory.
  • Active licensure as an LCSW, LPC, or LMFT is essential for this role.
  • At least two years of clinical experience providing mental health counseling is required.
Preferred Experience

While a minimum of two years of clinical experience is required, candidates with expertise in specific therapeutic modalities or specialized areas such as trauma-focused therapy, cognitive-behavioral therapy, and family therapy will be highly regarded. Experience with telehealth platforms is a plus, as it aligns with our commitment to remote service delivery.

Compensation and Benefits

The salary range for this role is between USD 115,000 and 120,000 annually, commensurate with experience and qualifications. We offer a comprehensive benefits package that includes:

  • Health, dental, and life insurance plans to ensure the well-being of you and your family.
  • Generous paid time off (PTO) policies to support your work-life balance.
  • An employer-matched 401(k) plan to assist you in saving for your future.
  • Access to disability insurance and an employee assistance program for additional support.
Career Growth Opportunities

At High Hopes Behavioral Health, we are committed to the professional development of our team members. We provide ongoing training programs, regular supervision, and opportunities for specialization to ensure you can advance your career in a manner that aligns with your personal and professional goals. Exciting mentoring programs are also in place for those looking to take on leadership roles within the organization.

Why Join Our Team

By joining High Hopes Behavioral Health, you become part of a mission-driven organization focused on transforming lives through effective mental health care. We value collaboration, innovation, and the input of our professionals. Enjoy the freedom of remote work while still being part of a dynamic team that is making a meaningful impact in the lives of individuals and families within our community.

Application Information

If you are ready to take your career to the next level and make a difference in the lives of those seeking mental health support, we invite you to submit your application today. We look forward to welcoming you to our team at High Hopes Behavioral Health!