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Remote Tier 2 Support Jobs in Butler, PA (NOW HIRING)

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How much do remote tier 2 support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote tier 2 support in Butler, PA is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Butler, PA?

For Remote Tier 2 Support jobs in Butler, PA, the most frequently searched job titles are:

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The top searched job categories for Remote Tier 2 Support jobs in Butler, PA are:

What cities near Butler, PA are hiring for Remote Tier 2 Support jobs?

Cities near Butler, PA with the most Remote Tier 2 Support job openings:

Infographic showing various Remote Tier 2 Support job openings in Butler, PA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

Experienced Licensed Clinical Social Worker for Remote Mental Health Care

Company Confidential

Butler, PA โ€ข Remote

Full-time

Medical, Dental, Vision, Life

Posted 5 days ago


Key responsibilities

  • Conduct comprehensive clinical assessments to evaluate patients' mental health needs and develop individualized treatment plans.

  • Utilize therapeutic modalities such as CBT and DBT to address clients' mental health concerns.

  • Maintain accurate clinical documentation in compliance with HIPAA regulations and ensure confidentiality.


Job description

Position Overview

Gotham Enterprises Ltd is seeking a fully licensed and motivated Licensed Clinical Social Worker (LCSW) to join our dedicated team in providing high-quality mental health services from the comfort of your home. In this full-time remote role, you will leverage your expertise to support patients facing various mental health challenges, utilizing evidence-based therapeutic techniques to foster their emotional well-being.

About the Organization

At Gotham Enterprises Ltd, we are committed to ensuring accessible mental health care for communities across the nation. Our fully remote outpatient mental health clinic is staffed with experienced professionals who are passionate about making a difference. Our mission revolves around delivering the highest standard of care, while nurturing an empowering environment where our employees can grow and thrive.

Work Environment

This role offers you the unique opportunity to work from a remote setting, allowing for flexibility and a healthy work-life balance. In this digital environment, you will use innovative telehealth platforms to connect with patients, ensuring that they receive the support they need regardless of their geographical location. Collaborative tools will enable seamless communication with your colleagues, ensuring a cohesive approach to patient care.

Key Responsibilities

As a Licensed Clinical Social Worker at Gotham Enterprises, you will engage in a variety of responsibilities, including:

  • Conducting comprehensive clinical assessments to evaluate patients' mental health needs and developing individualized treatment plans based on established best practices.
  • Utilizing a range of therapeutic modalities, such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), tailored to address the unique circumstances and preferences of each client.
  • Maintaining accurate clinical documentation in compliance with HIPAA regulations, ensuring timely updates and confidentiality.
  • Collaborating with a multidisciplinary team of professionals, including psychiatrists and psychologists, to provide integrated and holistic patient care.
  • Participating in case consultations and peer review sessions to continuously enhance the quality of care and stay abreast of best practices.
  • Providing education to clients and their families regarding mental health conditions, treatment options, and available community resources.
  • Engaging in ongoing professional development by incorporating the latest research and literature into therapeutic practice.
Patient Population / Client Focus

The clients you will serve come from various backgrounds and present a broad spectrum of mental health concerns, including anxiety, depression, trauma, and relationship issues. Your ability to establish trust and rapport will be pivotal in fostering therapeutic alliances that encourage clients' growth and recovery. You will work to empower individuals and families, equipping them with the tools necessary to navigate their mental health journeys effectively.

Qualifications
  • A Master's degree in Social Work from an accredited institution.
  • A valid LCSW license in the state where you practice.
  • At least 2 years of clinical experience in providing psychotherapy services to diverse populations.
  • Proficiency in solution-focused interventions and methodologies.
  • Exceptional communication and interpersonal skills, enabling effective interaction with clients and colleagues.
  • Strong analytical and problem-solving capabilities, allowing for informed decision-making in treatment planning.
  • The ability to collaborate harmoniously within a team-oriented environment.
Preferred Experience
  • Experience with telehealth services and digital record-keeping systems is preferred but not required.
  • Background in specific therapeutic approaches, such as trauma-informed care or substance use treatment.
Compensation and Benefits

The annual salary for this position ranges from USD 80,000 to 104,000, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance for you and your family.
  • Life and disability insurance to ensure your financial security.
  • Professional liability insurance coverage during your time with us.
  • An employee assistance program for personal and family counseling services.
  • A sign-on bonus to kickstart your journey with us.
  • A caseload that allows for meaningful client interactions while minimizing administrative burdens.
  • Unlimited patient referrals to ensure a steady stream of clients for your practice.
Career Growth Opportunities

At Gotham Enterprises, we believe in investing in our team's professional development. You will have access to continuous training programs, mentorship opportunities, and avenues for advancement within the organization. Engage in specialized workshops and conferences to broaden your expertise, paving the way for career progression within our community health clinic.

Why Join Our Team

By becoming part of Gotham Enterprises Ltd, you will join a dedicated network of professionals who are passionate about improving mental health outcomes in diverse communities. Embrace the flexibility of remote work while contributing to a mission that prioritizes compassionate care, collaboration, and empowerment for both our clients and employees. If you are ready to take the next step in your career, we encourage you to apply and join our team committed to making a meaningful impact.

Application Information

If you are interested in this rewarding opportunity to help others while working within a supportive and innovative environment, please submit your application, including your resume and a cover letter, detailing your qualifications and experiences. We look forward to welcoming you to our team!