2

Fulltime Help Desk Tier Two Jobs in Butler, PA (NOW HIRING)

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and ... Use proper two-way radio etiquette at all times when communicating with other associates. * As ...

Front Desk Coordinator

Mars, PA

$15.75 - $20.25/hr

Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ... Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1:00 ...

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Do you have the drive and passion to help others improve their oral health in the way that we do ... Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 ...

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ... Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1:00 pm ...

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Use proper two-way radio etiquette at all times when communicating with other associates. * As ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

ORA_ON_SITE Description SAIC is seeking a Field Service / Help Desk Technician for an onsite ... IAT-II certification in one of the following areas, Security + CE, CCNA-Security, CySA+, and/or CND.

Job Summary As a Senior Software Engineer - Cloud Infrastructure, you will help build, operate, and ... Provide advanced tier 2/3 support for cloud data services. * Strengthen security posture and ...

Senior Software Engineer

Cranberry Township, PA · On-site

$117K - $154K/yr

Job Summary As a Senior Software Engineer - Cloud Infrastructure, you will help build, operate, and ... Provide advanced tier 2/3 support for cloud data services. * Strengthen security posture and ...

Description SAIC is seeking a Field Service / Help Desk Technician for an onsite position out of ... IAT-II certification in one of the following areas, Security + CE, CCNA-Security, CySA+, and/or CND.

next page

Showing results 1-20

Fulltime Help Desk Tier Two information

See Butler, PA salary details

$11

$20

$30

How much do fulltime help desk tier two jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for fulltime help desk tier two in Butler, PA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.41 per hour, depending on experience, location, and employer.

What are popular job titles related to Fulltime Help Desk Tier Two jobs in Butler, PA?

For Fulltime Help Desk Tier Two jobs in Butler, PA, the most frequently searched job titles are:

What job categories do people searching Fulltime Help Desk Tier Two jobs in Butler, PA look for?

The top searched job categories for Fulltime Help Desk Tier Two jobs in Butler, PA are:

What cities near Butler, PA are hiring for Fulltime Help Desk Tier Two jobs?

Cities near Butler, PA with the most Fulltime Help Desk Tier Two job openings:

Help Desk Technician

Fire Fighter Sales & Service Co.

Cranberry Township, PA • On-site

$19.25 - $26/hr

Full-time

Re-posted 2 days ago


Job description

The Help Desk Technician will be responsible for providing technical assistance and support to customer-reported issues or inquiries regarding computer systems, hardware, or software. The Technician will be tasked with but not limited to: responding to general inquiries, running diagnostic programs, isolating problems, creating documentation, and determining and implementing solutions. It is expected that the Technician use the University's Ticketing System and Knowledge Base to document and clearly communicate requests, problems, and issues to customers and colleagues.
Responsibilities

  • Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses
  • Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Work in an environment that requires following procedures and documenting actions without direct supervision
  • Run diagnostic programs and scripts to resolve problems related to hardware or software
  • Report significant and recurring issues to the tier-2 support teams
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting
  • Create documentation to aid with troubleshooting and system processes
  • Image and deploy computer and mobile hardware assigned to University employees
  • Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks
  • Refurbish computers and mobile devices for redeployment

 
Qualifications

  • One to two years of proven experience as a Help Desk Technician or another customer service role
  • Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner
  • Excellent communication, analytical and problem-solving skills
  • Keen attention to detail, a memory of patterns, and an interest in problem-solving
  • Experience with Microsoft Azure or any other MFA system
  • Experience with computer and mobile device management systems
  • Ability to handle stressful situations with professional composure
    Basic knowledge of TCP/IP networking: networking topology, protocols, and services