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Fulltime Help Desk Tier Two Jobs in Harrisburg, PA

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office ... Create and manage trouble tickets; escalate issues to Tier 2 when required * Assist users in ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access ...

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

No Tier 2 work will be performed. This is an operational-type job and reliability, and ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

STI

Help Desk Analyst :: Dauphin County

Dauphin, PA · On-site

$18.25 - $25/hr

... Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team ...

STI

Help Desk Analyst - Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

... Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team ...

STI

Help Desk Analyst - Dauphin County, PA

Dauphin, PA · On-site

$18.25 - $25/hr

... Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Harrisburg, PA is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.
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Tier 1 Help Desk

Tier 1 Help Desk

InstantServe LLC

Harrisburg, PA • On-site

$23/hr

Full-time

Posted 24 days ago

Job description

Job Title: Tier 1 Help Desk Analyst
Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office Center)
Job Type: Contract 1+ year (with possible extension)
Interview: In-person (1 hour)
Work Schedule: 40 hrs/week | Friday Telework | Occasional Saturday (quarterly)
Pay rate: $20/hr on W2 OR $23/hr on 1099 without benefits.
Work Environment:
  • 100% onsite role (except Fridays - remote)
  • High-volume call handling environment
  • Team-oriented setting
  • Training period: 3-4 weeks
Position Overview
Seeking a Tier 1 Help Desk Analyst to provide frontline technical support. This is a phone-based role (100% calls) focused on password resets, basic troubleshooting, and user support. Strong communication and customer service skills are critical.
Key Responsibilities
  • Provide technical support for hardware, software, and systems via phone
  • Troubleshoot and resolve user issues related to computers and applications
  • Create and manage trouble tickets; escalate issues to Tier 2 when required
  • Assist users in diagnosing issues through guided steps
  • Reset passwords and manage user access (Active Directory / RACF)
  • Support Microsoft Office 365 (permissions, calendar sharing, delegation)
  • Maintain documentation and update troubleshooting resources
  • Coordinate with service providers for issue resolution
  • Deliver excellent customer service and follow quality standards
Required Skills & Experience
  • 1+ year of IT Service Desk or Call Center experience
  • Experience with ticketing/call tracking systems
  • Basic Active Directory (user & security group administration)
  • Knowledge of Microsoft Windows and Office 365
  • Experience troubleshooting Office 365 in a network environment
  • Strong communication and phone handling skills
  • Ability to support non-technical users effectively
  • Detail-oriented with good problem-solving ability
  • Strong organizational skills
Preferred Qualifications
  • Associate degree in IT or related field (or equivalent experience)
  • Customer service-focused mindset
  • Ability to work effectively in a team environment
Important Notes
  • Candidates must be local to Harrisburg, PA (preferred)
  • This is strictly a Tier 1 role (no Tier 2 responsibilities)
  • Government equipment must not be used outside the United States
  • Accurate experience representation is mandatory
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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