ZipRecruiter

Log In

2

Remote Tier 2 Support Jobs in Florida (NOW HIRING)

FreeUp

Remote Amazon Expert

Saint Petersburg, FL · On-site +1

A dedicated internal team who is here to support you and help you succeed! Amazon Specialist ... Top-tier communication and collaboration * Strong internet connection Amazon Specialist Categories:

FreeUp

Remote Amazon Expert

Saint Petersburg, FL · On-site +1

A dedicated internal team who is here to support you and help you succeed! Amazon Specialist ... Top-tier communication and collaboration * Strong internet connection Amazon Specialist Categories:

FreeUp

Remote eBay Expert

Saint Petersburg, FL · On-site +1

$132K/yr

A dedicated internal team who is here to support you and help you succeed! eBay Freelancing ... Top-tier communication and collaboration * Strong internet connection eBay Experience We Hire For:

FreeUp

Remote eBay Expert

Saint Petersburg, FL · On-site +1

$132K/yr

A dedicated internal team who is here to support you and help you succeed! eBay Freelancing ... Top-tier communication and collaboration * Strong internet connection eBay Experience We Hire For:

GIA Legacy Planning

$30K - $60K/yr

Backed by Symmetry Financial Group, we empower our agents with the latest technology, top-tier ... Active Life and/or Health Insurance License (required) - licensing support/guidance available for ...

GIA Legacy Planning

$30K - $60K/yr

Backed by Symmetry Financial Group, we empower our agents with the latest technology, top-tier ... Active Life and/or Health Insurance License (required) - licensing support/guidance available for ...

previous page

Showing results 41-60

All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Florida

Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Florida?

For Remote Tier 2 Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Florida look for?

The top searched job categories for Remote Tier 2 Support jobs in Florida are:

What cities in Florida are hiring for Remote Tier 2 Support jobs?

Cities in Florida with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Florida as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution.

HealthShare Engineer (Remote Opportunity)

VetsEZ

Miami, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

We are currently looking for a HealthShare Engineer for a 100% remote position on a large federal government project. The selected candidate will support enterprise healthcare integration environments and work within a collaborative DevSecOps-focused team supporting InterSystems HealthShare, IRIS, and related middleware technologies. This role involves supporting production systems, automating operational processes, maintaining CI/CD pipelines, and assisting with infrastructure and application support initiatives.

The candidate must reside within the continental US.

Responsibilities

  • Provide strategies and solutions for automating operations and improving software delivery methodologies and technology processes.
  • Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and support backup, recovery, patching, and ADFS integrations.
  • Manage certificate administration, including updates and renewals across production and lower-level environments.
  • Provide Tier 3 support for HealthShare applications and related technologies.
  • Install, configure, and maintain InterSystems base software, kits, patches, and middleware applications.
  • Support OAuth and Single Sign-On (SSO) configuration and implementation efforts.
  • Contribute to team objectives and take on additional responsibilities as needed.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline, or equivalent relevant experience.
  • Minimum of 3-5 years of professional experience in Information Technology and/or Federal Government contracting environments.
  • Minimum of 2 years of experience coding, maintaining, or supporting production systems.
  • Hands-on experience with InterSystems Cache, IRIS, or HealthShare technologies.
  • Experience automating infrastructure, testing, or deployments using tools such as Jenkins and Ansible.
  • Experience with cloud platforms including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
  • Experience developing and maintaining CI/CD processes to improve software quality and delivery speed.
  • Strong experience with Agile and/or SAFe methodologies and DevOps practices.
  • Experience working with Unix/Linux systems, Apache, Python scripting, and AWS CloudWatch.
  • Strong troubleshooting, communication, collaboration, and problem-solving skills with excellent attention to detail.

Additional Qualifications

  • Ability to obtain and maintain a government clearance.
  • Experience with monitoring and observability tools such as Splunk and Dynatrace preferred.
  • Experience supporting Department of Veterans Affairs (VA) environments is highly preferred.
  • AWS Certified Solutions Architect - Associate certification preferred.
  • Experience configuring and supporting large-scale middleware applications preferred.

Security Clearance Requirements

  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

Apply