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Remote Tier 2 Support Jobs in Boca Raton, FL (NOW HIRING)

Solid Rock Recruiting LLC

Tax Manager

Fort Lauderdale, FL · On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is ... The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ...

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All JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Boca Raton, FL

Remote Tier 2 Support information

See Boca Raton, FL salary details

$13

$24

$42

How much do remote tier 2 support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote tier 2 support in Boca Raton, FL is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.92 per hour, depending on experience, location, and employer.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What are popular job titles related to Remote Tier 2 Support jobs in Boca Raton, FL? For Remote Tier 2 Support jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Tier 2 Support jobs in Boca Raton, FL look for? The top searched job categories for Remote Tier 2 Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Tier 2 Support jobs? Cities near Boca Raton, FL with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you
IT Field Technician / Remote MSP Technician

IT Field Technician / Remote MSP Technician

Geeks Uneek Inc

West Palm Beach, FL • On-site, Remote

Full-time

Posted 9 days ago

Job description

Company Description
We are team of dedicated computer support professionals, with a combined pc geeks level of experience of over thirty years. We thoroughly enjoy working with computers and technology and we are truly passionate about what we do! Just ask any one of us to go without our personal computer for 24 hours and the reaction will be enough proof for anyone!
Job Description
Geeks Uneek INC is seeking an experienced IT Systems Administrator for Windows 2008 (and newer) server-based operating systems (to include installation, support, and maintenance), applications, and datacenter resources required to provision, sustain, operate, and integrate cyber networked systems and applications, including plans for responding to planned or unplanned service outages and interruptions to network operations.
You will
  • Remotely support multiple Active Directory domains and associated trouble tickets
  • Conduct configuration management to provide directory and authentication, file, and application services (including messaging) for local and network-launched user applications
  • Standardize user privileges and system settings using automated tools such as Active Directory Domain Services, Group Policy Management, and Domain Name Service Administration
  • Conduct Tier 2 and Tier 3 local administrative support to client workstations and Tier 1 support as necessary
  • Perform system resource management and accounts, and conducts load and capacity planning using SolarWinds™ and similar software tools
  • Administer classified message database operations, implement conversions, and problem analysis/ resolution/documentation of trouble calls
  • Implement Defense Information System Agency (DISA) and AF-mandated system security updates and patches, host-based security and antivirus signatures, application updates and policy-based configuration changes using systems such as Windows Server Update System (WSUS) and SolarWinds™
  • Establish new networks or services; plans and executes the selection, installation, configuration, and testing of equipment; defines policies and procedures; ads establish roll back procedures and security precautions

Qualifications
  • 5 + years' experience working in a Managed IT Services environment
  • 5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows Server operating systems
  • 5 +years of hands on experience troubleshooting and maintaining Microsoft Exchange
  • 5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows desktop operating systems
  • 1 - 2 years' experience with VoIP (certification desired)
  • Diploma in computer Networking
  • MCSA: Windows Server 2012 or MCSA: Windows Server 2008
  • Experience with Office 365 migrations
  • Strong Knowledge of IP Networking
  • Must possess a reliable vehicle and valid Driver's License

Additional Information
All your information will be kept confidential according to EEO guidelines.

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