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Remote Tier 2 Support Jobs in Florida (NOW HIRING)

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach ... Provide Tier 2/Tier 3 technical support for LN-related incidents and service requests. * Document ...

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach ... Provide Tier 2/Tier 3 technical support for LN-related incidents and service requests. * Document ...

Serve as a Tier 2 escalation point for infrastructure incidents; perform root cause analysis and ... Participate in an on-call rotation to support critical infrastructure incidents outside of standard ...

Serve as a Tier 2 escalation point for infrastructure incidents; perform root cause analysis and ... Participate in an on-call rotation to support critical infrastructure incidents outside of standard ...

Help Desk Specialist

Doral, FL ยท On-site +1

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Help Desk Specialist

Doral, FL ยท On-site +1

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

This is a fully remote (Must live in the U.S.) position. Position Summary: Our Network Engineers ... Act as a resource for tier 2 technicians in providing technical support for residential and ...

Senior Counsel - Remote

Fort Lauderdale, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Miami Gardens, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Orlando, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Hialeah, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Pembroke Pines, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Davie, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Sunrise, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Coral Springs, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Tallahassee, FL ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Showing results 21-40

Remote Tier 2 Support information

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What are popular job titles related to Remote Tier 2 Support jobs in Florida? For Remote Tier 2 Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Tier 2 Support jobs in Florida look for? The top searched job categories for Remote Tier 2 Support jobs in Florida are:
What cities in Florida are hiring for Remote Tier 2 Support jobs? Cities in Florida with the most Remote Tier 2 Support job openings:
Infographic showing various Remote Tier 2 Support job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Field Marketing Manager

PRM Management Company LLC

Miami, FL โ€ข Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago


Job description

Description

Pelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain impacts 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD.


Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction. Our unique outpatient, non-operative, minimally invasive ultrasound-guided approach to the pelvis is the first of its kind in the country. Our team focuses on diagnosing and treating chronic pelvic pain in women and men with a procedure that is safe, effective, and more comfortable than what has been offered by pelvic pain providers in the past.


Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception, PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine\'s fast-paced success has garnered the attention of the investment community, positioning it to expand into new markets.


JOB TITLE: Field Marketing Manager

LOCATION: Remote- This is a remote opportunity; candidates must reside in TEXAS or FLORIDA near where PRM has a location. This includes: Dallas, San Antiono, Houston, Miami and West Palm Beach.

DEPARTMENT: Marketing

BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential with base and bonus structure, etc.

BONUS STRUCTURE: Employee will be eligible for an incentive compensation program tied to marketing performance metrics. The bonus structure is based on employee performance combined with team performance, quarterly. With the employee\'s direct supervisor, performance metrics will be set and agreed upon , and those metrics will determine the value of the bonus. In combination with quarterly team performance, the employee can meet up to 10% of their annual salary through a quarterly performance bonus.


Position Overview


Pelvic Rehabilitation Medicine (PRM) is seeking a strategic, relationship-driven Field Marketing Manager to support regional growth initiatives across our national network of Centers of Excellence.


This role sits at the intersection of marketing, provider partnerships, referral growth, and local market expansion. The Field Marketing Manager is responsible for developing and managing regional referral relationships, supporting provider visibility and engagement, activating local growth initiatives, and contributing to patient volume growth across assigned territories.

Unlike traditional healthcare business development roles focused on transactional outreach or routine office visits, this role is highly strategic and integrated within PRMโ€™s Growth & Marketing organization. Field Marketing Managers partner closely with surgeons, non-operative providers, campaign management, digital marketing, operations, and executive leadership to strengthen PRMโ€™s regional presence and referral ecosystem.


Field Marketing Managers serve as the primary relationship owner for assigned territories and play a critical role in scaling PRMโ€™s national brand while supporting local market growth.


Core Responsibilities


Territory Growth & Referral Strategy

  • Own regional referral relationship development across assigned markets
  • Build and maintain strategic referral pipelines across Tier 1, Tier 2, and Tier 3 provider networks
  • Support growth of both surgical and non-operative service lines within assigned territories
  • Identify opportunities for referral expansion, partnership development, and local market activation
  • Contribute to territory growth goals tied to NPVs, admits, and referral pipeline influence
  • Support pipeline development initiatives for denovo and expansion markets


Provider Partnerships & Relationship Management

  • Serve as the primary field marketing partner for assigned providers and territories
  • Develop and maintain relationships with key referring physicians, healthcare organizations, and strategic partners
  • Coordinate high-value provider meetings, VIP visits, and strategic introductions for PRM surgeons and providers
  • Support provider visibility initiatives including educational events, partnerships, webinars, and regional activations
  • Partner with providers to identify local growth opportunities and market needs


Campaign & Market Activation

  • Partner closely with Campaign Management to execute regional growth initiatives and local market activations
  • Support execution of denovo launches, referral campaigns, educational programming, and strategic partnerships
  • Assist with market-specific outreach aligned with national marketing initiatives
  • Collaborate with Digital Marketing and Content teams to support local market awareness and referral growth strategies
  • Participate in select conferences, provider events, and strategic partnership opportunities as needed


Cross-Functional Collaboration

  • Partner closely with Marketing, Operations, Intake, and Provider teams to align regional growth efforts
  • Provide field insights and market intelligence to internal stakeholders and leadership
  • Support forecasting discussions and growth planning initiatives
  • Collaborate with Campaign Managers to ensure alignment between national campaigns and local market execution


Reporting & Performance

  • Track and report on referral pipeline development, strategic partnerships, provider engagement, and market activity
  • Monitor territory performance and contribute to growth forecasting discussions
  • Maintain organized documentation of outreach, relationships, and territory initiatives
  • Support achievement of territory growth goals tied to surgical and non-operative volume growth


Operating Model

PRMโ€™s Field Marketing team operates under a territory ownership model focused on:

  • Referral pipeline development
  • Strategic provider partnerships
  • Local market activation
  • Regional growth support
  • Denovo market expansion
  • Cross-functional marketing collaboration

This role is relationship-based and growth-oriented, not transactional sales-focused. Field Marketing Managers act as strategic regional growth partners supporting long-term provider engagement and market development initiatives.


Territory Structure

Each Field Marketing Manager owns a defined geographic territory and serves as the strategic relationship lead for providers, referral partners, and regional growth initiatives within that market.

The role supports:

  • Surgical growth initiatives (approximately 70%)
  • Non-operative / pelvic pain service line growth (approximately 30%)

Requirements

Qualifications

  • 4+ years of experience in healthcare marketing, provider relations, field marketing, referral growth, or strategic business development
  • Strong relationship-building and communication skills
  • Experience working cross-functionally within fast-paced healthcare organizations
  • Highly organized with ability to manage multiple markets and priorities simultaneously
  • Comfortable working independently across assigned territories
  • Experience supporting physician practices, specialty healthcare, or multi-location healthcare organizations preferred
  • Passion for womenโ€™s health, healthcare advocacy, and patient-centered care strongly preferred


Success Metrics

Field Marketing Managers are evaluated on:

  • Referral pipeline growth influence
  • Strategic provider engagement
  • Territory NPV and admit contribution
  • Provider partnership development
  • Local market activation success
  • Denovo pipeline development
  • Cross-functional collaboration and execution