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Remote Tier 2 Support Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ...

Lennar

Sr. Workday Compensation Analyst

Miami, FL · On-site +1

$79K - $103K/yr

Provide tier-two and tier-three support to Total Rewards, HR Operations, and Payroll; maintain ... Location will be Miami, FL (Lennar Corporate Headquarters) or Remote (U.S.) This is primarily a ...

Lennar

Sr. Workday Compensation Analyst

Miami, FL · Remote

$79K - $103K/yr

Provide tier-two and tier-three support to Total Rewards, HR Operations, and Payroll; maintain ... Location will be Miami, FL (Lennar Corporate Headquarters) or Remote (U.S.) This is primarily a ...

YO AI Labs

Lawyer - Remote

Miami, FL · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

InComm Payments

Account Manager I

Saint Petersburg, FL · Remote

This position is fully remote, with travel up to 10%. Responsibilities Key Responsibilities ... This position is eligible for the Employee Referral Bonus Program - Tier II #LI-LW1 Qualifications ...

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Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Florida?

For Remote Tier 2 Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Florida look for?

The top searched job categories for Remote Tier 2 Support jobs in Florida are:

What cities in Florida are hiring for Remote Tier 2 Support jobs?

Cities in Florida with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Florida as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution.

Nearshore Remote - Network Technician & System Administrator (T2) for MSP

Caperion Computing

Delray Beach, FL • On-site, Remote

$65K - $88K/yr

Full-time

PTO

Posted 19 days ago

Job description

This post is exclusively for our Nearshore team. Candidates must be pre-qualified, if you wish to apply please email resumes@caperion.net and state why you believe you would be a good fit. Failure to complete this step first means your application will be instantly discarded. Side-stepping our process will disqualify you from all job opportunities in the future.
We're an IT consulting firm and managed service provider headquartered in Delray Beach, Florida, in business over 20 years. We support commercial businesses across our region and nationally with managed IT, cybersecurity, cloud infrastructure, connectivity and data protection.
Our nearshore team isn't a call center or an overflow queue. You'll be a full member of our technical staff, working the same clients, the same tickets, and the same escalation path as our US based engineers.
HOW WE WORK
We own the outcome, not the ticket. Anyone can close a ticket. We stay with a problem until the client's business is actually working again. As we tell our clients: backup without monitoring is just hope - we don't hope, we verify.
Documentation is the job, not the paperwork after the job. If it isn't written down, it didn't happen, end of story.
We invest in people who invest in themselves. We set annual education and certification benchmarks, and we back them with time and funding. Techs who grow here move up here, diligence and loyalty are rewarded.
One team, multiple countries. Our engineers nearshore and US are peers. Same standards, same expectations, same respect.
Clients know our names. We're not a portal and a queue. Our clients call people they know, and we answer.
What you'll do
  • Provide remote help-desk and escalation support for end users
  • Serve customers handling tickets up through your Tier 2 skill set
  • Install, configure, and troubleshoot desktop, server, and network hardware
  • Build, monitor, and maintain full client environments - on-premise, cloud, and hybrid
  • Configure and maintain secure connectivity across multiple sites, hosting environments, and remote staff
  • Monitor and service backups, security systems, and other critical services
  • Work on design projects covering environments, connectivity, and cybersecurity
  • Write scripts to automate repetitive work and reduce error
  • Create training materials and lead training sessions for staff on new procedures and technologies
  • Provide end-user training on equipment and applications
  • Complete assigned research and project work
  • Communicate clearly with clients and teammates by phone and email
  • Follow up after job completion to confirm the client is genuinely satisfied
  • Document every call, email, and service request in our ticketing system
  • Take your turn on the after-hours emergency phone rotation as needed
  • Support the team during disaster scenarios or planned projects that fall outside normal hours
  • Back up lower-tier staff as needed - everyone here does work below their pay grade sometimes

Requirements
  • Professional English fluency, written and spoken. You'll be on the phone with US clients daily.
  • Strong networking fundamentals: subnetting, routing, NAT, network design
  • Windows Server (2012-2025+), Active Directory, Group Policy
  • Microsoft 365 and Azure/Entra administration
  • Firewalls, routers, managed switches, VLANs
  • Windows desktop OS (10/11) and common business applications
  • Command line and PowerShell scripting
  • Virtualization: VMware and Hyper-V
  • Solid grasp of modern security concepts across IT disciplines
  • Reliable high-speed internet and a suitable remote work environment

Strongly preferred
  • Experience with MSP tooling - PSA/ticketing, RMM, and multi-tenant platforms (Connectwise and Automate)
  • AWS administration
  • macOS support experience
  • Multi-WAN, wireless, and failover troubleshooting
  • IP telephony
  • Backup and disaster recovery platforms
  • Power BI

What matters as much as the technical list
  • Attention to detail that borders on stubborn
  • Organized, logical, and calm under a deadline
  • Able to explain complex things to people who aren't technical, without condescension
  • Reliable. Consistent attendance and follow-through are non-negotiable here.
  • Wants to grow, and will say so

EDUCATION AND WORK HISTORY REQUIREMENTS:
  • Four-year degree or equivalent technical training and demonstrated experience
  • Minimum 3-5 years working in similar roles, ideally at an MSP
  • Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are strongly preferred
  • Ongoing continuing education is expected, with annual education and certification benchmarks we help you meet

Benefits
  • Salary package, Vacation, etc, as discussed with agency.

HOW TO APPLY:
Use this website to apply.
Please complete every section - incomplete applications will be rejected and not considered.

Apply