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Remote Ticket Box Office Jobs in Indiana (NOW HIRING)

TCC Solutions

Support Center Agent (35213)

Indianapolis, IN · Remote

$18 - $24/hr

... through ticket responses, phone calls, and email. Utilizing a client-based ticketing system ... Microsoft Office applications Strong troubleshooting skills Critical thinking ability and ...

Lucky415

Account Manager

Indianapolis, IN · Remote

Remote position requires a dedicated and quiet office space, high speed internet connection and ... Strong problem solving abilities with the ability to 'think outside of the box' in recruiting ...

All JobsTicket Box Office JobsRemote Ticket Box Office JobsRemote Ticket Box Office Jobs in Indiana

Remote Ticket Box Office information

What is the difference between Remote Ticket Box Office vs Remote Ticketing Associate?

AspectRemote Ticket Box OfficeRemote Ticketing Associate
CredentialsCustomer service experience, basic computer skillsCustomer service experience, basic computer skills
Work EnvironmentOnline ticket sales, customer support via phone/emailOnline ticket management, customer communication
Employer & IndustryEvent venues, theaters, sports arenasEvent venues, theaters, sports arenas
Search & Comparison IntentSimilar roles in ticket sales and customer supportRelated ticketing roles with focus on online systems

Both roles involve assisting customers with ticket purchases and require similar skills. The main difference lies in the job titles used by employers, with "Remote Ticket Box Office" emphasizing direct ticket sales support, while "Remote Ticketing Associate" may include broader online ticket management tasks. Understanding these distinctions can help job seekers target the right positions in the event and entertainment industry.

What are the key skills and qualifications needed to thrive as a remote ticket box office agent, and why are they important?

To thrive as a Remote Ticket Box Office Agent, you need strong customer service skills, attention to detail, and familiarity with ticketing processes, often supported by a high school diploma or equivalent. Proficiency with ticketing software such as Ticketmaster, CRM platforms, and basic payment processing systems is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills for addressing customer inquiries and resolving issues efficiently. These skills ensure smooth ticket sales, accurate transactions, and high customer satisfaction in a virtual environment.

What is a remote ticket box office?

Remote Ticket Box Office jobs involve managing ticket sales, customer inquiries, and event information from a remote location, usually via phone, email, or online platforms. Employees in these roles assist customers with purchasing tickets, resolving issues, and providing details about events or venues. They may also handle refunds, exchanges, and work with event organizers to ensure smooth ticketing operations. This role requires strong communication skills, attention to detail, and proficiency with ticketing software. Working remotely, these professionals provide essential support to both customers and event teams.

How does a remote ticket box office representative typically collaborate with event organizers and customers?

As a Remote Ticket Box Office representative, you’ll frequently interact with event organizers to stay updated on ticket availability, pricing changes, and event details. You’ll also be the primary point of contact for customers, handling ticket purchases, answering event-related questions, and resolving issues in real time, typically via phone, email, or live chat. Collaboration is often managed through ticketing platforms and shared communication tools, so comfort with technology and clear, professional communication are essential. Maintaining accurate records and prompt responses helps ensure smooth operations and customer satisfaction.
What are the most commonly searched types of Ticket Box Office jobs in Indiana? The most popular types of Ticket Box Office jobs in Indiana are:
What are popular job titles related to Remote Ticket Box Office jobs in Indiana? For Remote Ticket Box Office jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Box Office jobs in Indiana look for? The top searched job categories for Remote Ticket Box Office jobs in Indiana are:
What cities in Indiana are hiring for Remote Ticket Box Office jobs? Cities in Indiana with the most Remote Ticket Box Office job openings:
Remote Ticket Box Office jobs near you
Infographic showing various Remote Ticket Box Office job openings in Indiana as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Support Center Agent (35213)

TCC Solutions

Indianapolis, IN • Remote

$18 - $24/hr

Full-time

Re-posted 19 days ago

Job description

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.

Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.

Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge

Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira

Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

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