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Remote Text Chat Operator Jobs in Silver Spring, MD

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to ... Microsoft Operating Systems * Certified in at least of the following areas: A+, Net+, or Security ...

10a Labs

Machine Learning Engineer

Washington, DC · On-site +1

$130K - $200K/yr

Design, train, evaluate, and deploy machine learning models across text, image, audio, and ... Is resourceful, proactive, and comfortable operating in a fast-moving startup environment. * Is ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat ...

Yudrio, Inc

Technical Proposal Writer

Leesburg, VA · Remote

Write original text for technical and management responses sections. * Understand complex ... Remote Company Information Yudrio, Inc. is a high-end Information Technology (IT) solutions ...

TekSynap

System Engineer Cisco PBX (VoSIP)

Arlington, VA · On-site +1

$48K - $125K/yr

Proven experience in operating and maintaining VoIP and VoSIP systems. * Experience with ... Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be ...

inTALENTgent

Network Engineer

Chantilly, VA · Remote

... operating system. Must be dynamic, innovative, self\-starting problem solver. Must have the ... Remote network and server administration \n * Implementing Virtual private network (VPN) \n

Bright Vision Technologies

ML Data Engineer

Herndon, VA · Remote

$100K - $150K/yr

ML Data Engineer - Remote Bright Vision Technologies is a technology consulting and software ... The ideal candidate has experience operating petabyte-scale data systems, strong software ...

Thrive

Systems Administrator

Fairfax, VA · Remote

Position Overview System Administrators provide remote support across diverse, multi-tenant ... Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and ...

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Remote Text Chat Operator information

See Silver Spring, MD salary details

$12

$21

$30

How much do remote text chat operator jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote text chat operator in Silver Spring, MD is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are popular job titles related to Remote Text Chat Operator jobs in Silver Spring, MD? For Remote Text Chat Operator jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Operator jobs in Silver Spring, MD look for? The top searched job categories for Remote Text Chat Operator jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Text Chat Operator jobs? Cities near Silver Spring, MD with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Silver Spring, MD as of July 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,735 per year, or $21 per hour.

Operations Manager / Project Manager II

Home - ARETEC

Ashburn, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide daytoday operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a largescale, multisite service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a handson operations leader with strong service desk supervisory experience and a customerfocused mindset.

What You'll Do

  • Serve as the daytoday operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce afteraction reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customerfocused, responsive, reliable, and detailoriented.
  • Strong managerial, communication, organizational, and problemsolving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.
  • Experience managing a remote or hybrid workforce.

Why Join Aretec

  • Support a missioncritical federal program with nationallevel impact.
  • Work closely with senior program leadership in a collaborative environment.
  • Competitive compensation and a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Certification and Professional Development Support
  • Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

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