Remote Quantum Fiber Customer Service Jobs in Silver Spring, MD

Title: Project Manager (TRIRIGA/AWS)

Location: USA (Remote)

Quantum Strides LLC is a leader in Integrated Workplace Management Solutions (IWMS) space specializing in solutions for Real Estate and Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability Solutions. Headquartered in the Washington DC metro area Quantum Strides has workforce in the United States, Canada and India helping us serve our clients across diverse geographical regions. We are a partner of choice for several Fortune 500 clients and large System Integrators.

Learn more about us at: www.quantumstrides.com

Why join the Quantum Strides Team:

Be a part of innovative IWMS and EAM engagements with our Fortune 100 customers

Ability to work with a team that is globally located in the United States, Canada, India and UAE

Exposure to engagements with Fortune 500 Customers and with an opportunity to make a difference

Great career growth potential with Training and Development opportunities

Good compensation including Benefits and Bonus

Great work life balance

We are looking to hire a self- directed, seasoned Project Management professional. This position will allow for the right individual to work from anywhere in India. Must be able to support partial US EST hours (up to 2 or 3PM EST).

Role and responsibilities:

Project Management:

Overall accountability for the profitability and timeline of the project

Manages client communications and expectations and help ensure client satisfaction in partnership with internal team

Identifies and scopes client requirements and deliverable

Responsible for the creation, maintenance, and delivery of detailed project plans

Coordinates daily tasks, assign project resources, and ensure resources complete tasks

Identifies, documents, and manages scope or deliverable change requests, whether initiated internally or by the client

Plans for and controls quality by reviewing items before delivery to client; monitoring and enhancing internal and external deliverable/documents, and working with internal teams on needed revisions/enhancements

Maintains an understanding of the client's operating environment and internal processes and procedures that may affect the project's success; serves as point of contact for clients as needed

Ensures the use of best practices and applies lessons learned from previous projects; shares lessons learned with other project management team members.

Publish the Weekly status report to the customer and internal PMO on the Project health and Budget.

Time management and Costing:

Provide a project estimate, timeline, and costing for new features for the existing project or new request from a customer.

Manage the project budget by publishing the weekly report to the internal PMO on the project Actuals Vs Planned and any red flags with the budget overrun.

Backlog or new customer Intake:

Work with the Pre-sales team on the new customer requests and lead the effort. By assembling a team to review the request and work with the team to come up with Solution(s), Level of effort and Timeline.

Develop an intake process by creating checklist and templates to improve the process to gain efficiency for the future requests.

Required skills and certifications:

PMP Certification with 5+ years experience managing large to mid-sized IT projects.

Must have atleast 2 years (recent) experience managing Enterprise Software implementations for one or more of the following enterprise software systems such as IBMTRIRIGA, Maximo, PlanOn, Archibus, ServiceNow, SAP, Workday or similar platforms.

Experience with Waterfall methodology

Knowledge of agile methodology and frameworks like Scrum, Kanban, etc.

Familiarity with Continuous Delivery / Continuous Integration, software development practices, and tools like JIRA, Rally.

Knowledge of project management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects.

Good communication skills.

Delivery of Complex Projects: Minimum 5 years.

Exposure to offshore and Onshore model.

Experience coordinating, encouraging, and rallying internal teams

Tech Savvy understands to the real blocker Vs issues.