Quantum Fiber Customer Service Jobs (NOW HIRING)

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
Position Summary 

  IQ Fiber is seeking a Fiber Splicer to perform the installation, splicing, testing, certification, and repair of IQ Fiber’s fiber optic network infrastructure. This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work meets company standards. 

This position is approximately 90% field-based, with significant time spent on customer premises interfacing with current and prospective customers — making exceptional customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during network outages and natural disasters. 

Essential Duties and Responsibilities 

•   Splice fiber optic drops and pigtails using a core alignment splicing machine; repair underground drop pipes, re-pull underground fiber drops, and splice drops from the distribution vault to the premise NID as needed. 

• Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets through to the end user; install and maintain splitter cabinets, patch panels, NIDs, and associated equipment. 

• Place fiber inside customer premises ranging from single-family units to MDU high-rises with precision and professionalism. 

• Utilize optical test equipment including OTDR, PON meters, volt/ohm meters, toners, and other diagnostic tools to test, certify, and validate all IQ Fiber services. 

• Respond to and resolve service outages efficiently, remaining in service until issues are resolved; maintain readiness during on-call periods, including staying within the local market and available with company-provided communications. 

• Perform contractor QA checks and ensure all field work meets established technical standards, safety requirements, and quality expectations. 

• Deliver the highest level of customer service in all residential and commercial field environments, maintaining a professional demeanor and clear communication at all times. 

• Maintain full accountability for safety, productivity, quality, and workmanship on all assignments; ensure compliance with OSHA standards and IQ Fiber policies. 

• Maintain all company equipment in field-ready condition; keep the assigned vehicle clean and professional and wear approved IQ Fiber branded clothing. 

• Support emergency schedules during natural disasters and network outages; work after hours, weekends, and mandatory overtime as business needs require. 

Required Qualifications 

•   3–5 years of telecommunications experience required; strong knowledge of fiber splicing, OSP infrastructure, and network testing practices. 

• Proficiency with optical test equipment including OTDR, PON meters, volt/ohm meters, and toners; competency with core alignment splicing machines for drops and pigtails. 

• Must have and maintain a valid driver’s license with a clean MVR and pass a pre-employment screening; ability to drive during nighttime and adverse weather conditions. 

• Computer skills sufficient to process trouble tickets; proficiency with Microsoft Excel and Word. 

• Must have close vision, color vision, depth perception, and the ability to adjust focus with good hand-eye coordination. 

• Ability to lift 50 pounds repeatedly, climb ladders and work on utility poles up to 28 feet, and work in adverse weather conditions, attics, and crawlspaces. 

• Availability for a 24/7/365 operation including on-call rotations, emergency response, mandatory overtime, and after-hours and weekend work. 

What Success Looks Like   

• Fiber splicing, testing, and troubleshooting are performed with precision, ensuring network integrity across OSP infrastructure and customer connections. 

• Service is maintained and restored efficiently, with outages responded to quickly and issues resolved to minimize downtime and support a reliable network. 

• Workmanship quality and safety standards are consistently upheld, with all installations and repairs meeting company and technical requirements on the first attempt. 

• Technical equipment including OTDR, PON meters, and other diagnostic tools is utilized effectively to validate and certify network performance accurately. 

• A strong customer experience is delivered in every interaction, with professionalism and clear communication maintained in all residential and commercial field environments. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position. 

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