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Quantum Fiber Customer Service Jobs (NOW HIRING)

PLATINUM EXECUTIVES INC

Be Seen First

Sales Representative | Entry Level

North Fort Myers, FL · On-site

$50K - $75K/yr

Represent top brands like Quantum Fiber and AT&T, promoting their services and products * Manage customer inquiries and offer solutions tailored to their needs * Participate in event marketing ...

PLATINUM EXECUTIVES INC

Be Seen First

Sales Representative | Entry Level

North Fort Myers, FL · On-site

$50K - $75K/yr

Represent top brands like Quantum Fiber and AT&T, promoting their services and products * Manage customer inquiries and offer solutions tailored to their needs * Participate in event marketing ...

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Quantum Fiber Customer Service information

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How much do quantum fiber customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for quantum fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Quantum Fiber Customer Service representatives, and how can they be addressed?

Quantum Fiber Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing customer frustration regarding service disruptions or billing questions. Success in this role requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to customers of varying technical backgrounds. Many companies provide extensive training and a supportive team environment where representatives can collaborate with technical specialists and supervisors to resolve difficult cases. Building rapport with customers and using available resources effectively can help representatives navigate these challenges and provide a positive customer experience.

Is quantum fiber just CenturyLink?

Quantum Fiber is a brand of high-speed internet and fiber services offered by CenturyLink. It represents CenturyLink's upgraded fiber network, and customer service roles for Quantum Fiber involve supporting these services and technologies. The job may require technical knowledge of fiber internet and customer support skills.

What are the key skills and qualifications needed to thrive as a Quantum Fiber Customer Service representative, and why are they important?

To thrive as a Quantum Fiber Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of internet and networking concepts, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and company-specific troubleshooting tools is typically required. Patience, empathy, and adaptability are crucial soft skills for managing customer concerns and building positive relationships. These skills and qualities are important to ensure efficient issue resolution, customer satisfaction, and loyalty in a technology-driven service environment.

What is Quantum Fiber customer service?

Quantum Fiber customer service is the support provided by Quantum Fiber, a division of Lumen Technologies, to assist customers with their fiber-optic internet services. The customer service team helps with account management, billing questions, technical support, troubleshooting connectivity issues, and upgrading or changing plans. Support is available through various channels, including phone, online chat, and email, ensuring customers receive timely help for any issues or inquiries related to their Quantum Fiber service.

What is the difference between Quantum Fiber Customer Service vs Quantum Fiber Technical Support?

AspectQuantum Fiber Customer ServiceQuantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and internet systems
Work EnvironmentCall centers, remote or in-office customer interactionTechnical labs, remote troubleshooting, on-site support
Employer & Industry UsageTelecommunications, internet service providersTelecommunications, internet service providers
Common Search & ComparisonCustomer service roles, client supportTechnical troubleshooting, network support

Quantum Fiber Customer Service focuses on assisting customers with billing, account inquiries, and general questions. In contrast, Quantum Fiber Technical Support involves diagnosing and resolving technical issues related to internet connectivity and network hardware. Both roles are essential in the telecommunications industry but require different skill sets and certifications.

More about Quantum Fiber Customer Service jobs
What cities are hiring for Quantum Fiber Customer Service jobs? Cities with the most Quantum Fiber Customer Service job openings:
What are the most commonly searched types of Quantum Fiber Customer Service jobs? The most popular types of Quantum Fiber Customer Service jobs are:
What states have the most Quantum Fiber Customer Service jobs? States with the most job openings for Quantum Fiber Customer Service jobs include:
What job categories do people searching Quantum Fiber Customer Service jobs look for? The top searched job categories for Quantum Fiber Customer Service jobs are:
Quantum Fiber Customer Service jobs near you
Infographic showing various Quantum Fiber Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Centric Fiber

Shenandoah, TX

$15.50 - $21/hr

Other

Posted 6 days ago

Job description

Customer Service Representative

Centric Fiber delivers industry-leading high-speed internet and serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

The Customer Service Representative is responsible for responding to questions and issues raised by Centric Fiber customers. The customer service representative will be responsive to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Communicate our new service offerings and promotions to the customer. Make outbound call efforts to market our service to customers who have our fiber service. Ensure our customers are on board with billing and informed about the billing due dates and payment methods.

Upholds and advocates for Centric's core values and behaviors as outlined in the Centric Values and Leadership Framework.

Ensure that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.

Foster a culture of always doing things the right way: the Centric Way (safety, openness, integrity, attention to detail, etc.)

Responsible for ensuring a smooth and efficient onboarding process for all customers.

Manage large amounts of incoming calls.

Follow communication procedures, guidelines, and policies.

Provide accurate, valid, and complete information to all customers.

Serve as support fiber customers.

Effectively communicate with customers and explain the value proposition of our services.

Respond to all customer inquiries via call and email.

Maintain a positive attitude while handling customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Update customer records by revising their account information after each correspondence with the customer.

Attract new customers by promoting our fiber services.

Recommend potential products and services to suit a customer's needs.

Clearly communicate your expectations regarding teamwork and collaboration.

Make outbound marketing calls to inform customers about our fiber service.

Maintain outbound call KPI's that will be established by the supervisor.

Willingness to learn more roles and grow with Centric.

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