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Quantum Fiber Customer Service Jobs (NOW HIRING)

PLATINUM EXECUTIVES INC

Be Seen First

Sales Representative | Entry Level

North Fort Myers, FL · On-site

$50K - $75K/yr

Represent top brands like Quantum Fiber and AT&T, promoting their services and products * Manage customer inquiries and offer solutions tailored to their needs * Participate in event marketing ...

PLATINUM EXECUTIVES INC

Be Seen First

Sales Representative | Entry Level

North Fort Myers, FL · On-site

$50K - $75K/yr

Represent top brands like Quantum Fiber and AT&T, promoting their services and products * Manage customer inquiries and offer solutions tailored to their needs * Participate in event marketing ...

Socket Fiber

Customer Service Manager

Columbia, MO · On-site

Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the ...

Chipr

Home Solutions Expert

Minneapolis, MN · On-site

... Quantum Fiber, and T-Mobile, we aim to make our customer's lives better every day. Our mission is ... Understand all the products and services * Sell Chipr's products through door-to-door, MDU, and ...

Gateway Fiber

Customer Service Representative

O Fallon, MO · On-site

$15 - $20.25/hr

Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway Fiber is a locally owned and operated internet service provider on a mission to ...

Chipr Home Solutions

Home Solutions Expert

Abilene, TX · On-site

... Quantum Fiber, and T-Mobile, we aim to make our customer's lives better every day. Our mission is ... Understand all the products and services * Sell Chipr's products through door-to-door, MDU, and ...

Chipr Home Solutions

Home Solutions Expert

Ocala, FL · On-site

... Quantum Fiber, and T-Mobile, we aim to make our customer's lives better every day. Our mission is ... Understand all the products and services * Sell Chipr's products through door-to-door, MDU, and ...

IQ Fiber

Manager, Residential Sales

Orangeburg, SC · On-site

$90 - $140/hr

IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team ...

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Quantum Fiber Customer Service information

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How much do quantum fiber customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for quantum fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is Quantum Fiber customer service?

Quantum Fiber customer service is the support provided by Quantum Fiber, a division of Lumen Technologies, to assist customers with their fiber-optic internet services. The customer service team helps with account management, billing questions, technical support, troubleshooting connectivity issues, and upgrading or changing plans. Support is available through various channels, including phone, online chat, and email, ensuring customers receive timely help for any issues or inquiries related to their Quantum Fiber service.

What are the key skills and qualifications needed to thrive as a Quantum Fiber customer service representative, and why are they important?

To thrive as a Quantum Fiber Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of internet and networking concepts, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and company-specific troubleshooting tools is typically required. Patience, empathy, and adaptability are crucial soft skills for managing customer concerns and building positive relationships. These skills and qualities are important to ensure efficient issue resolution, customer satisfaction, and loyalty in a technology-driven service environment.

What are some common challenges faced by Quantum Fiber customer service representatives, and how can they be addressed?

Quantum Fiber Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing customer frustration regarding service disruptions or billing questions. Success in this role requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to customers of varying technical backgrounds. Many companies provide extensive training and a supportive team environment where representatives can collaborate with technical specialists and supervisors to resolve difficult cases. Building rapport with customers and using available resources effectively can help representatives navigate these challenges and provide a positive customer experience.

What is the difference between Quantum Fiber Customer Service vs Quantum Fiber Technical Support?

AspectQuantum Fiber Customer ServiceQuantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and internet systems
Work EnvironmentCall centers, remote or in-office customer interactionTechnical labs, remote troubleshooting, on-site support
Employer & Industry UsageTelecommunications, internet service providersTelecommunications, internet service providers
Common Search & ComparisonCustomer service roles, client supportTechnical troubleshooting, network support

Quantum Fiber Customer Service focuses on assisting customers with billing, account inquiries, and general questions. In contrast, Quantum Fiber Technical Support involves diagnosing and resolving technical issues related to internet connectivity and network hardware. Both roles are essential in the telecommunications industry but require different skill sets and certifications.

Is remote quantum fiber customer service a stressful job?

Remote quantum fiber customer service roles typically involve assisting customers with technical issues and account inquiries, which can be demanding during high call volumes or complex problems. However, many companies provide training and support tools to help manage workload and reduce stress levels for agents.
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Quantum Fiber Customer Service jobs near you
Infographic showing various Quantum Fiber Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Technician - Fiber Installations

Centric Fiber Op Co, LLC

Spring, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Technician – Fiber Installations

Reports to: Manager – Fiber Installation

Job Summary:

Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.
The Technician – Fiber installations is the main interface for home builders and subscribers in residential communities. This role is responsible for performing fiber splicing, residential home installations, preparing, and troubleshooting fiber optic cables and systems for Centric Fiber customers. The position is field-based, requiring daily reporting to the office and traveling into Centric communities.

Responsibilities:

·       Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.

·       Point of contact for 3rd party contractors for troubleshooting.

·       Conduct residential home installations of internet, phone, TV, and cable services.

·       Provide customer assistance, education, and information on Centric services, customer equipment, and products.

·       Troubleshoot and resolve service issues on-site.

·       Upsell applications and additional equipment to customers when appropriate.

·       Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.

·       Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.

·       Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.

·       Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.

·       Provide general maintenance and troubleshooting for FDHs.

·       Assist ISP tech with troubleshooting and maintenance of distribution cabinets.

·       On call support for after-hours and weekend issues.

·       Support region with rollout of new equipment and software rollouts.

·       Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.

·       Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, and monitor community happenings.

Requirements

·       High School Diploma or GED.

·       2+ years of related telecommunications or mass media experience.

·       Previous customer service experience.

·       Valid driver’s license and clean driving record.

·       Ability to work hours that may include evenings, weekends, and holidays if necessary.

·       Must be able to work effectively with a team in a fast-paced environment.

·       Up to 100% local market travel and up to 10% travel to all markets in Texas.

Preferred Requirements:

·       College-level training in telecommunications or mass media.

·       Prior fiber splicing experience strongly preferred.

Benefits

·       Competitive base pay

·       Great benefits (medical, dental, vision, and more)

·       Generous PTO policy

·       10 company-paid holidays

·       401(k) plan with 5% company match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.