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Remote Text Chat Operator Jobs in Nottingham, MD

Trucordia

Surety/Bond Insurance Producer

Cockeysville, MD · On-site +1

$42K - $57K/yr

This hybrid role offers the flexibility of both remote and in-office work, focusing on expanding ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

All JobsText Chat Operator JobsRemote Text Chat Operator JobsRemote Text Chat Operator Jobs in Nottingham, MD

Remote Text Chat Operator information

See Nottingham, MD salary details

$12

$20

$29

How much do remote text chat operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote text chat operator in Nottingham, MD is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.74 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What cities near Nottingham, MD are hiring for Remote Text Chat Operator jobs?

Cities near Nottingham, MD with the most Remote Text Chat Operator job openings:

Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Nottingham, MD as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,107 per year, or $20.2 per hour.

988 Text and Chat Manager (11845)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

988 Text and Chat Manager

Remote | Baltimore, MD| Philadelphia, PA| New York, NY
$60,000–$70,000 Salaried
Full-Time | Monday–Friday | Day Shift
Travel: Up to 10%

Lead the Team. Strengthen Crisis Response. Make Every Connection Count.About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s comprehensive crisis response system. Since 1992, CPR has provided timely, community-based care for individuals and families experiencing mental health and substance use challenges.

Our mission is to deliver effective behavioral health crisis services and treatment in the least restrictive environment—meeting people where they are, when they need it most.

The Opportunity

CarePoint Response is seeking an experienced and compassionate 988 Suicide & Crisis Lifeline Call Center Manager to oversee the daily operations of our Chat and Text crisis services.

In this leadership role, you will ensure individuals experiencing emotional distress or suicidal crisis receive immediate, confidential, trauma-informed support. You will oversee staff performance, service levels, response times, queue management, staffing coverage, quality assurance, and compliance with 988 Suicide & Crisis Lifeline standards.

This position is ideal for a behavioral health leader who combines strong people-management skills with operational discipline and understands that behind every performance metric is a person seeking help during a critical moment.

What You’ll DoCall Center Operations
  • Oversee day-to-day operations of the 988 Chat and Text services.
  • Monitor service levels, response times, queue management, and staffing coverage.
  • Coordinate scheduling and workforce management to maintain appropriate coverage.
  • Ensure operations consistently meet established service expectations.
  • Partner with IT and external vendors to troubleshoot platform and technology issues.
Leadership & Staff Performance
  • Provide leadership, direction, and oversight to crisis services staff.
  • Monitor counselor performance using established quality assurance measures.
  • Establish clear expectations and reinforce accountability for service quality.
  • Develop corrective action plans and performance improvement strategies when necessary.
  • Support a professional, responsive, and trauma-informed crisis services environment.
Quality Assurance & Continuous Improvement
  • Review Chat and Text interactions to evaluate service quality and adherence to established protocols.
  • Monitor performance trends and identify opportunities to strengthen service delivery.
  • Ensure documentation standards are consistently maintained.
  • Use quality and operational information to inform coaching and performance improvement.
Compliance & 988 Standards
  • Ensure adherence to 988 Suicide & Crisis Lifeline policies, procedures, and performance standards.
  • Promote consistent application of crisis intervention protocols.
  • Maintain high standards for confidentiality, HIPAA compliance, and ethical service delivery.
  • Support organizational quality and compliance initiatives.

The position specifically includes responsibility for workforce coverage, platform functionality, transcript review, QA metrics, corrective action, documentation, and continuous service improvement.

What We’re Looking ForEducation
  • Bachelor’s degree in Counseling, Psychology, or a related field required.
  • A bachelor’s degree combined with equivalent crisis-services experience may also be considered.
Experience
  • Minimum of two (2) years of experience in crisis intervention or mental health services.
  • Minimum of one (1) year of supervisory or leadership experience.
  • Experience working in a crisis call center, 988 environment, or digital crisis-response setting is highly valued.
Skills & Competencies
  • Strong leadership and staff-management skills.
  • Excellent written communication skills.
  • Ability to effectively supervise crisis services delivered through digital communication.
  • Proficiency with digital communication platforms and electronic documentation.
  • Strong operational judgment and problem-solving abilities.
  • Ability to monitor performance metrics and translate findings into staff coaching and operational improvements.
  • Ability to remain composed and make sound decisions in high-pressure, crisis-related situations.
  • Commitment to person-centered and trauma-informed decision-making.
  • Bilingual abilities preferred.

The job description also requires flexibility to support nights and weekends when necessary despite the position's regular Monday–Friday day schedule.

Work Environment

Primarily Remote: This position operates remotely with some on-site training responsibilities.

Private Workspace: Remote work requires reliable internet connectivity and a private, quiet workspace suitable for confidential behavioral health operations.

Equipment Provided: CarePoint Response provides a laptop and headset.

Employees must maintain strict adherence to HIPAA and organizational confidentiality requirements.

Why Join CarePoint Response?

Comprehensive Benefits: Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees.

Dental & Vision Insurance

403(b) Retirement Plan

Vacation, Sick, Personal & Holiday Leave

Life Insurance & Long-Term Disability

Professional Development & Leadership Growth Opportunities

Collaborative, Mission-Driven Team Environment

Meaningful Work Supporting People During Their Most Critical Moments

Lead the Team Behind the Connection

Every Chat or Text interaction may represent someone reaching out during one of the most difficult moments of their life. As the 988 Suicide & Crisis Lifeline Call Center Manager, you’ll lead the people and systems responsible for making sure that connection is timely, compassionate, safe, and effective.

Apply today and help CarePoint Response strengthen the future of crisis response.

CarePoint Response, Inc. is an Equal Opportunity Employer.

Apply