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Remote Text Chat Operator Jobs in Snow Hill, MD (NOW HIRING)

All JobsText Chat Operator JobsRemote Text Chat Operator JobsRemote Text Chat Operator Jobs in Snow Hill, MD

Remote Text Chat Operator information

See Snow Hill, MD salary details

$10

$17

$26

How much do remote text chat operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote text chat operator in Snow Hill, MD is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.19 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What cities near Snow Hill, MD are hiring for Remote Text Chat Operator jobs? Cities near Snow Hill, MD with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Snow Hill, MD as of August 2026, with employment types broken down into 72% Full Time, 18% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Chincoteague Island, VA • Remote

$18.92/hr

Full-time, Part-time

Posted 5 days ago

Job description

Customer Service Representative - TechnicalDisabled Veteran Solutions (DVS)Pay: $18.92/hour Status: Full-Time Regular (36–40 hours/week)Location: Remote, must reside in PA, TX, MS, or VA. About Disabled Veteran SolutionsDisabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.Position OverviewThe Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.Key ResponsibilitiesCustomer interactions may include, but are not limited to:Reviewing and updating toll account informationProcessing tolls, violations, and related inquiriesResolving toll charge disputesAssisting with congestion pricing questionsGuiding customers through application status checks and walkthroughsAdditional responsibilities include:Managing a high volume of inbound inquiries in a timely and professional mannerWorking suspended customer accounts to bring them current while educating customers on best practices to maintain account standingIdentifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolutionCreating, documenting, and reviewing service requests accuratelyCollaborating with internal departments to ensure customer issues are fully resolvedDelivering consistently high-quality customer service across all interactionsTraining & Attendance Requirements (Mandatory)Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.No time off, late arrivals, or early departures are permitted during training or nestingFailure to meet attendance requirements during training may result in terminationTwo assessments must be passed during and at the conclusion of training to meet employment requirementsTraining Schedule:Training Start: 9/11/2026 Training Hours: 8:30 AM – 5:00 PM EST, Monday–FridayTraining Duration: Approximately 3 weeksWebcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.Work Schedule & AvailabilityOpen availability required Monday–SundayScheduled 5 days per weekEvery other Saturday required (counted as one of the 5 scheduled days)Production Hours:Monday–Friday: Between 7:00 AM – 7:30 PM ESTSaturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other SaturdaySchedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.Overtime is paid for hours worked over 40 in a workweek.Compensation & Benefits$18.92/hour - Paid WeeklyPaid training at the applicable hourly rateBenefits after 90 Day Probationary period is completedEquipment & Technical RequirementsA Company-issued computer and headset will be provided for performing job functions.Candidates must have:Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)A private, dedicated workspace suitable for remote workCandidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.Minimum QualificationsHigh school diploma or GED requiredMinimum of 6 months customer service experience (call center experience preferred)Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluentlyBasic to advanced computer proficiency and ability to navigate multiple systems requiredAbility to troubleshoot common technical issuesAbility to pass background check and drug screening (no cost to candidate)Professional, dependable, and able to adhere to strict attendance and scheduling requirementsAdditional Employment InformationThis is a full-time position; part-time roles are not availableSchedules are assigned based on program needsLunch and break schedules are assigned and must be adhered toReady to Apply?If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth. A pre-employment drug screening and criminal background check are required prior to employment.