Remote Telecom Network Provisioning Jobs in Arizona

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Network Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
The primary role of this position is to support Qualified Vendors (QV) with technical assistance (both fiscal and programmatic) and licensing and certification requirements to provide Residential, Day Program, and Home and Community Based Services (HCBS). This position assists QV and Support Coordinators with technical assistance, collaborates with the other state departments and other entities to ensure compliance with all state and federal guidelines.

This position may offer the ability to work remotely, within Arizona, based upon the department\'s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
● Recruiting, certification, training and oversight/monitoring of Qualified Vendors. Maintain the Statewide Directory and Distribution list. Oversee and issue to the districts approved qualified vendor Ready to Service announcements.
● Provide technical assistance to Qualified Vendors related to strategies/progress reporting requirements. Review billing practices, employee files and policy of QV as directed by the Network Supervisor. Provide technical assistance as needed to QV for provision of services practices.
● Maintain of the statewide QV e:files on the Network Google drive. Ensure qualified vendors have a current policy manual and PDT (Policy Developmental Tool) on file with the division. Complete QV policy reviews for compliance and conduct their Readiness Review meetings.
● Conduct, oversee and maintain QV EVV After Hours testing. As applicable, request, issue, review and approve qualified vendors CAP’s (Corrective Action Plan’s) for After-Hours non-compliance.
● Maintain and complete unit tracking of service needs associated with Network Operations. Identify trends that qualified vendors may need technical assistance to correct. Work with the Customer Service Center (CSC) to resolve grievances, provide technical assistance to the agency according to the report and ensure information is relayed to CSC as applicable.
● Work with other internal/external stakeholders to ensure compliance of provision of services for division members. Advise Network Supervisor of unusual or extreme problems recognized while monitoring and propose solutions. Involved in Unusual Incident Report (UIR) investigations and reports, providing information as assigned. Follow-up on incidents as part of monitoring and reporting. Attends meetings and training as directed by the Network Supervisor.

Knowledge in:
● Working knowledge of people with developmental disabilities.
● Community resources.
● Basic principles and practices of Case Management.
● Google Suite
Skills In:
● Organizational skills and the ability to remain flexible as priorities change.
● Interpersonal relations as applied to contacts with clients and representatives of other governmental and community.
● Organization and the public.
● Research rules, laws, policies and procedures and directives, monitoring and evaluating services.
Ability to:
● Adapt and be sensitive to cultural diversity; maintain and display a professional demeanor.
● Establish professional partnerships.
● Develop and maintain provider file documentation.
● Work effectively with a wide range of personalities and team members.

The ideal candidate for this position will have:
● At least (1) year providing services to individuals with developmental disabilities.

● Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver\'s license, complete all required training, and successfully pass all necessary driver\'s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver\'s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
● Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency\'s ability to reasonably accommodate any restrictions.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
● Affordable medical, dental, life, and short-term disability insurance plans
● Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
● 10 paid holidays per year
● Paid vacation and sick time
● Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
● Deferred compensation plan
● Wellness plans
● Tuition Reimbursement
● Stipend Opportunities
● Infant at Work Program
● Rideshare and Public Transit Subsidy
● Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Wendy Browning at 480-273-9918 or wbrowning@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-273-9918 or wbrowning@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.