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Remote Technical Support Manager Jobs in Boston, MA

MLabs

Tech Ops Manager

Boston, MA · On-site +1

$80K - $150K/yr

Technical Support & Innovation: Assist international team members with technical issues and support ... Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed ...

Ascend Learning

Technical Product Manager

Burlington, MA · On-site

$181K - $210K/yr

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in ... WHAT YOU'LL DO We are looking for a Technical Product Manager to lead the strategy, roadmap, and ...

LocalStack

Technical Account Manager

Boston, MA · Remote

$140K - $237K/yr

The cloud was built to run software, not to support AI-native development workflows. As the world ... Fully remote * Competitive salary * Unlimited PTO * 401k and private medical * Annual company ...

LocalStack

Technical Account Manager

Boston, MA · Remote

The cloud was built to run software, not to support AI-native development workflows. As the world ... Fully remote * Competitive salary * Unlimited PTO * 401k and private medical * Annual company ...

Booz Allen Hamilton, Inc.

Technical Writer

Lexington, MA · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0241561 Location: Lexington,MA,US Share job via: Share Technical ... Experience collaborating with engineering, logistics, and program management teams to ensure ...

Genetec

Field Engineer

Boston, MA · Remote

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... and support of Genetec systems at client sites * Act as a primary on-site and remote technical ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Boston, MA

Remote Technical Support Manager information

See Boston, MA salary details

$32K

$93.3K

$160.2K

How much do remote technical support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote technical support manager in Boston, MA is $93,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $113,000.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Boston, MA? For Remote Technical Support Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Boston, MA look for? The top searched job categories for Remote Technical Support Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Technical Support Manager jobs? Cities near Boston, MA with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $93,336 per year, or $44.9 per hour.

Tech Ops Manager

MLabs

Boston, MA • On-site, Remote

$80K - $150K/yr

Full-time

Posted 9 days ago

Job description

Location: Remote - EU or East Coast US
Remote Full-time
Compensation: $80K - $150K
Our client-a leading innovator in fintech, blockchain, cryptography, infrastructure, and security-is seeking an Tech Ops Manager to oversee internal systems and infrastructure for a remote-first, global team building the next generation of core banking systems.
Reporting directly to the Chief Information Security Officer (CISO), this role requires a blend of strategic leadership and hands-on execution. The Tech Ops Manager will ensure the organization maintains a secure and efficient toolset, manages hardware logistics, oversees vendors, and upholds rigorous security and compliance standards. This position collaborates closely with Engineering, Security, and Operations teams to support ongoing international expansion.
Key Responsibilities
  • Workspace & Systems Administration: Manage and optimize the global Google Workspace environment and maintain corporate IT solutions.
  • Device & Fleet Management: Scale and administer Mobile Device Management (MDM) solutions to maintain fleet-wide security, automation, and endpoint compliance.
  • Logistics & Procurement: Oversee vendor relations, software licensing, and hardware procurement, including the configuration and international shipping of equipment to employees.
  • Lifecycle & Identity Management: Lead the IT component of the employee lifecycle, ensuring seamless onboarding, access management, offboarding, and technical support across multiple time zones.
  • Compliance & Security: Maintain comprehensive IT documentation, playbooks, and runbooks to support ongoing SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance initiatives.
  • Technical Support & Innovation: Assist international team members with technical issues and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.

Requirements
  • Experience: 6+ years of dedicated experience in IT Management or internal systems administration.
  • Technical Expertise: Advanced proficiency in Google Admin, Google Workspace security tools, MDM solutions (e.g., Jamf), and endpoint security.
  • Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed, remote-first global workforce.
  • Compliance Standards: Strong knowledge of cybersecurity best practices and direct experience supporting SOC 2, ISO 27001, ISO 22301, or equivalent frameworks.
  • Core Competencies: Pragmatic problem-solving ability balancing operational speed with strict security requirements; entrepreneurial drive to work independently and optimize workflows.
  • Languages: Full fluency in English with excellent written and verbal communication skills; proficiency in French is considered a strong plus.
  • Bonus Points: Exposure to or experience working with internal AI tooling and integrations.

Benefits
  • Work Environment: 100% remote-first setup within a high-growth, cutting-edge technical domain.
  • Compensation: Competitive compensation package tailored to experience and location.
  • Professional Growth: Opportunity to work alongside industry experts in cryptography and fintech while shaping scalable IT governance.

Interview Process
  1. Initial Recruiter Screening
  2. Introductory Call: 30-minute introductory discussion with the Co-CEO.
  3. Cognitive & Behavioral Assessment: A 45-minute online evaluation (via TestGorilla) testing critical thinking, verbal reasoning, detail orientation, numerical reasoning, and problem-solving.
  4. Panel Focus Interview: A 90-120 minute technical and cultural deep dive covering security fundamentals, compliance knowledge, work ethics, and team alignment.
  5. Final Stage: Reference verifications and background checks.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.
Commitment to Equality and Accessibility:
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd's Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

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